Bilingual Banker

We are looking for a dedicated and approachable Bilingual Banker to join our team in Milwaukee, Wisconsin. In this Contract to permanent position, you will play a vital role in delivering exceptional service to members while efficiently handling financial transactions. This opportunity is ideal for someone passionate about customer service and eager to contribute to a non-profit organization.

Responsibilities:

• Process deposits, withdrawals, loan payments, and other financial transactions with precision and care.
• Respond to member inquiries and provide tailored solutions to meet their financial needs.
• Promote credit union products and services to strengthen member relationships and enhance satisfaction.
• Ensure compliance with all policies and procedures while maintaining accurate financial records.
• Balance cash drawer daily, identifying and resolving discrepancies promptly.
• Foster a welcoming environment through outstanding service and professionalism.
• Assist with email correspondence, order entry, and scheduling appointments when necessary.
• Collaborate effectively with team members to ensure smooth branch operations.
• Travel to support other branches as needed, providing consistent service across locations.
• Minimum of 3 years of experience in a financial institution or customer service role.
• Proven ability to build and maintain strong relationships with customers and team members.
• Proficiency in answering inbound and outbound calls, along with effective email communication.
• Familiarity with Microsoft Excel and Word for data entry and reporting purposes.
• High school diploma or equivalent required.
• Strong organizational skills and attention to detail in managing transactions and records.
• Willingness to travel to other branches as necessary.
• Ability to handle inquiries and resolve issues with professionalism and efficiency.