Benefits Specialist

Key responsibilities:

Benefits Administration and Employee Support

• Serve as a primary point of contact for employee benefits inquiries through email and ServiceNow, researching and resolving enrollment and claims issues
• Administer life events in Workday, including leave of absence events, from initiation through completion and close-out
• Review and approve dependent eligibility in Workday and process Evidence of Insurability approvals and denials
• Prepare benefit verification letters, new hire enrollment reminders, and The Hartford conversion letters
• Process child support orders (medical support) in coordination with Payroll

Billing, Premium Reconciliation and COBRA

• Reconcile and process monthly carrier invoices
• Manage premium receipts and deposits, arrears clearance, and late-premium notices for employees on leave
• Administer COBRA end to end, including WageWorks reconciliation and auditing COBRA files against Workday to resolve discrepancies

Audits, Reporting and Payroll Integration

• Partner with Payroll each semi-monthly and biweekly pay cycle to ensure benefit retros and arrears are processed accurately
• Run and analyze recurring audit reports, including retro recalculation by pay date, benefit status events, terminated employees with benefits, and dependent validation
• Audit passive life events (coverage end dates, overage dependents, ACA eligibility)
• Track part-time faculty benefit eligibility
• Audit carrier integration files (including The Hartford) and resolve discrepancies
• Prepare the VOP report for the Jesuit community with Payroll

Open Enrollment

• Coordinate benefits fair logistics, including carrier invitations, catering, and event setup
• Provide administrative and employee support throughout the Open Enrollment period

Qualifications:

• 3+ years of hands-on benefits administration or benefits analyst experience, ideally in higher education or a large employer
• Workday Benefits experience strongly preferred
• Working knowledge of COBRA, carrier billing reconciliation, and benefits/payroll audits
• Strong analytical skills and attention to detail with Excel and system reports
• Discretion in handling confidential employee information and a professional, service-oriented approach