Benefits Coordinator

We are looking for a Benefits Coordinator to join our team in Reynoldsburg, Ohio on a Contract basis. This position supports members, employers, and plan participants by delivering clear guidance on health, retirement, life, and disability programs while ensuring accurate administration of benefit-related processes. The ideal candidate brings strong customer service skills, attention to detail, and the ability to manage records, communications, and issue resolution in a fast-paced environment.

Responsibilities:

• Respond to questions from members and participants regarding medical coverage, retirement plans, life insurance, disability programs, and related benefit options, providing clear and accurate guidance.
• Manage benefit documentation for coverage requests, life and disability claims, and workers’ compensation matters by collecting required forms and distributing completion packets to participants.
• Process retirement plan activities such as enrollments, contribution updates, employer matching entries, terminations, and account changes with a high level of accuracy and timeliness.
• Maintain detailed case records, including escalations, resolutions, reporting data, and audit support information to ensure complete and reliable documentation.
• Work with employers, third-party administrators, and internal partners to resolve benefit issues, answer questions, and support compliance with plan rules and policies.
• Assist participants with navigating health and retirement plan systems so they can access account information and complete necessary actions successfully.
• Support Benefit Board administration by helping organize meetings, preparing materials, coordinating communications, and assisting with final production of board documents.
• Deliver orientations for new employers and prepare written communications such as notices, updates, and responses that support ongoing department operations.
• Coordinate meetings, events, and conference participation, including scheduling, registration, materials preparation, and on-site support when needed.
• Contribute to process improvement efforts, cross-training activities, and special projects that strengthen efficiency, compliance, and the overall participant experience.
• 3+ years of experience in benefits coordination, benefits administration, or a related compensation and benefits role.
• Working knowledge of employee benefit programs, including medical, disability, life insurance, COBRA, leave of absence, and retirement benefits.
• Experience handling benefit inquiries and explaining plan provisions, documentation requirements, and administrative procedures to participants or employees.
• Ability to process transactions accurately, maintain organized records, and support reporting or audit-related activities.
• Familiarity with coordinating with employers, insurance carriers, and third-party administrators to resolve benefits-related issues.
• Strong written and verbal communication skills with a customer-focused and service-oriented approach.
• Proficiency in managing multiple priorities, meeting deadlines, and maintaining compliance with policies and benefit plan requirements.