AVP of Client Success

AVP of Client Success with 10+ years of experience in agency operations, client success, marketing, account management needed for a full-time, fully remote position with our agency client. Will have one direct report. Salary is 120-130K plus bonus.

***Please note that our client is only considering candidates who have 10+ years of experience working in account service within a digital agency.***

The AVP of Client Success is a hands-on leadership role responsible for aligning client strategy, program delivery, and operational execution. This position serves as the bridge between sales and execution, ensuring client programs are structured effectively, delivered successfully, and aligned with business goals. This role oversees high-value client relationships, fulfillment of contractual commitments, operational processes, team execution, and cross-functional coordination. The ideal candidate brings both strategic leadership and a willingness to stay close to day-to-day execution in a fast-paced, growing environment.

Key Responsibilities

• Partner with sales leadership to ensure client commitments align with operational capabilities
• Oversee delivery of client programs, ensuring quality, accuracy, and on-time execution
• Manage senior-level client relationships, presentations, and ongoing communications
• Improve workflows, systems, and processes to support scalable, consistent execution
• Monitor budgets, resource allocation, and delivery performance across active programs
• Lead and support the marketing/operations team with clear direction, accountability, and hands-on involvement
• Oversee contracts, documentation, compliance, and RFP/proposal support
• Help drive client satisfaction, retention, and long-term growth.

Qualifications

• Bachelor’s degree required; advanced degree preferred
• 10+ years of experience in operations, client success, marketing, account management, or a related field
• Proven experience managing senior client relationships and cross-functional teams
• Strong background in process improvement, execution oversight, and operational leadership
• Excellent communication, presentation, organizational, and problem-solving skills
• Comfortable working in a hands-on, fast-moving environment

What Success Looks Like

• High-quality, consistent client delivery
• Strong client satisfaction and retention
• Scalable systems and repeatable processes
• Reduced need for executive involvement in daily operations

Additional Information

• Reports directly to the CEO
• Remote role
• Benefits include health, dental, vision, retirement, life insurance, paid time off, and bonus eligibility