Associate Global Forwarding Agent

We are looking for an Associate Global Forwarding Agent to support international shipment coordination and customer service activities. This is a Contract position offering the opportunity to work closely with customers, internal teams, agents, and vendors to keep freight moving accurately and on schedule. The ideal candidate is organized, responsive, and comfortable managing documentation, shipment updates, and service-related inquiries in a fast-paced environment.

Responsibilities:

• Coordinate day-to-day activities for international shipments, from purchase order receipt through final cargo delivery, while keeping milestones on track.
• Review shipping instructions, routing details, Incoterms, documents, and key dates to maintain accurate and complete shipment records.
• Respond to customer questions with timely, attentive communication and provide support using foundational knowledge of global forwarding processes.
• Prepare and manage shipment-related documentation to help ensure compliance with customer procedures and operational standards.
• Assist with pricing activities by developing straightforward customer quotations and supporting rate-related inquiries.
• Work collaboratively with branch teams, overseas offices, external agents, and service providers to resolve issues and support shipment execution.
• Follow established standard operating procedures and customer-specific instructions to maintain consistent service quality.
• Monitor data accuracy across shipment files and update information promptly to support operational integrity.
• Contribute to a positive team environment and take on additional logistics or administrative tasks based on business needs.
• High school diploma or equivalent required.
• Basic working knowledge of Microsoft Office applications.
• Strong customer service and verbal and written communication skills.
• Ability to prioritize tasks, manage multiple responsibilities, and stay organized in a fast-paced setting.
• Careful attention to detail when handling shipping records, documentation, and data entry.
• Demonstrated problem-solving ability and sound judgment when responding to changing customer needs.
• Associate’s or bachelor’s degree from an accredited institution preferred.
• Exposure to international shipping, logistics, or freight forwarding processes is preferred.