AR/Collections Specialist

We are looking for an AR/Collections Specialist to join a busy finance team in Fort Lauderdale, Florida. This role is ideal for a detail-oriented individual who can oversee receivables, support billing accuracy, and maintain productive customer communication regarding open balances. The position offers a mix of collections, account research, and transactional accounting work, with room to expand into related invoicing and accounts payable activities.

Responsibilities:

• Oversee the accounts receivable process for a large portfolio of business customer accounts, ensuring balances are monitored and followed through to resolution.
• Conduct business-to-business collection efforts with a customer-focused approach to recover overdue payments.
• Examine recurring and system-produced invoices before release to confirm billing details are correct and complete.
• Investigate payment issues, disputed charges, unapplied cash, and credit-related questions to resolve account variances efficiently.
• Update invoices when corrections are needed and clearly communicate revised billing information to customers.
• Record incoming check payments and apply cash accurately to the appropriate customer accounts.
• Maintain current account records, support aging analysis, and track outstanding balances for follow-up.
• Respond to customer inquiries related to invoices, credits, payment activity, and account status in a timely manner.
• Work closely with internal departments to address billing concerns and remove obstacles affecting payment collection.
• Build familiarity with additional invoicing and accounts payable tasks as responsibilities broaden over time.
• At least 5 years of experience in accounts receivable, billing, or collections roles.
• Demonstrated success handling hands-on B2B collections in a high-volume environment.
• Strong working knowledge of full-cycle receivables, including cash application, credits, and account balancing.
• Understanding of core accounting concepts such as debits, credits, credit memos, and payment posting.
• Experience using QuickBooks Online for billing and receivables activities.
• Ability to review invoice output for accuracy and identify discrepancies before distribution.
• Strong analytical, research, and problem-solving skills with a high level of attention to detail.
• Excellent written and verbal communication skills with a detail-oriented and approachable style.