Application Support Analyst

A public-sector organization is seeking an Application Support Analyst to provide day‑to‑day operational support for internal application systems and end‑user technology. This role focuses on maintaining desktop environments, administering third‑party software, supporting business applications, and ensuring reliable operation of computer hardware, peripherals, and operating systems. The position requires a self‑motivated professional who can work independently, manage multiple tasks, and coordinate with external vendors when needed.

Key Responsibilities

• Support and maintain a Microsoft‑based desktop environment, including installation, configuration, and troubleshooting of computers, printers, and related peripherals.
• Administer and support vendor‑provided application systems used across the organization.
• Perform operating system installation, configuration, updates, and issue resolution.
• Assist with job scheduling, documentation, and routine operational tasks for application software.
• Provide end‑user support, training, and guidance to ensure effective use of technology resources.
• Install and maintain digital display equipment as needed.
• Utilize scripting tools such as PowerShell to automate tasks and improve efficiency.
• Serve as a liaison between internal teams and external vendors to resolve technical issues.
• Maintain accurate records of work activities using established ticketing and change‑management processes.
• Support organizational needs during emergency situations as part of an emergency‑critical role.

Minimum Qualifications

• Bachelor’s degree or a high school diploma/GED with relevant professional experience.
• Valid driver’s license.
• Experience supporting computer hardware, software, and Microsoft environments.
• Experience providing end‑user support and training.
• Strong customer service, communication, and documentation skills.
• Basic understanding of networking concepts.
• Ability and willingness to learn new technologies and adapt to evolving requirements.
• Availability to support operations before, during, and after emergency events as required.

Preferred Qualifications

• Extensive experience providing desktop support in a Microsoft Windows environment.
• Proficiency with PowerShell or other scripting languages.
• Basic knowledge of database administration concepts.
• Familiarity with Linux operating systems.