Admissions Manager

We are looking for an Admissions Manager to deliver an exceptional and welcoming journey for prospective and current families in Boston, Massachusetts. In this role, you will guide parents and students from first inquiry through enrollment and the child’s first day, while also supporting re-enrollment and retention efforts. The position combines relationship building, event coordination, and data accuracy to help the school strengthen enrollment outcomes and make informed strategic decisions.

Responsibilities:

• Guide prospective families through each stage of the admissions process, from initial inquiry to enrollment, with a responsive and personalized approach.
• Respond promptly to parent and student inquiries during the workweek, ensuring every interaction is clear, attentive, and supportive.
• Lead individual visits, group tours, open houses, and other school events that showcase the student experience and encourage applications.
• Build strong relationships with families by understanding their priorities, addressing concerns thoughtfully, and presenting the school’s offerings in a relevant way.
• Monitor movement across the admissions pipeline, take proactive follow-up actions with inactive leads, and help advance candidates to the next decision point.
• Coordinate application, assessment, onboarding, and orientation activities so families experience a smooth transition into the school community.
• Maintain accurate records, organize required documents, and manage waitlist activity to support efficient admissions operations and reporting.
• Partner with internal teams on re-enrollment, contracting, and retention initiatives, including outreach to families who may be considering withdrawal.
• Contribute reliable admissions and retention data that supports planning, performance tracking, and broader school decision-making.
• At least 3 years of experience in admissions, enrollment, events, family engagement, or a related education-focused role.
• Demonstrated ability to communicate effectively with families and stakeholders through email, phone, and in-person interactions.
• Experience organizing or supporting promotional events, school tours, open houses, or community-facing programs.
• Strong relationship-building skills, with the ability to listen carefully, understand family needs, and respond with empathy and care.
• High level of organization and attention to detail when handling records, forms, timelines, and multiple concurrent inquiries.
• Comfort using marketing and communication tools such as email campaigns, social media platforms, Canva, Adobe Creative Cloud, and copywriting techniques.
• Ability to analyze admissions activity and maintain accurate data to support reporting, forecasting, and retention efforts.