Administrative Services Assistant

We are looking for an Administrative Services Assistant to support TennCare billing activities for the Tennessee Department of Health’s Division of Laboratory Services in Cookeville, Tennessee. This Long-term Contract position focuses on sustaining accurate day-to-day billing operations while helping strengthen workflows, documentation, and reporting across the revenue cycle. The person in this role will work with internal teams and external partners to resolve billing issues, improve process efficiency, and support ongoing operational effectiveness.

Responsibilities:

• Enter TennCare billing encounter information accurately and within required deadlines to maintain consistent processing.
• Record payments, adjustments, and write-offs while keeping revenue records organized and current.
• Maintain provider and billing account information, including address updates and supporting data accuracy.
• Prepare recurring billing reports and assemble documentation needed for tracking, reconciliation, and review.
• Investigate claim denials, payment variances, and other billing exceptions to help resolve outstanding issues.
• Reconcile billing activity against remittance details and financial records to confirm completeness and accuracy.
• Document procedures, manual tasks, and process steps to support compliance, consistency, and staff reference.
• Partner with laboratory, finance, procurement, informatics, and outside contacts to address billing concerns and improve coordination.
• Assist with workflow assessments, testing activities, and implementation support for process enhancements and future billing solutions.
• Experience supporting medical billing, Medicaid, TennCare, or related healthcare reimbursement functions.
• Strong data entry skills with close attention to detail and accuracy in high-volume administrative work.
• Ability to research discrepancies, interpret billing information, and complete reconciliations effectively.
• Proficiency with Microsoft Excel and other office tools used for reporting, tracking, and documentation.
• Knowledge of compliance, confidentiality, and procedural standards related to billing operations.
• Ability to create and maintain clear process documentation, reports, and training or reference materials.
• Strong communication skills with the ability to collaborate across operational, financial, and external stakeholder groups.