Administrative Records Specialist

We are looking for an Administrative Records Specialist to support tenant services operations in Buffalo, New York. This Long-term Contract position is ideal for someone who can handle sensitive records with care, provide dependable administrative support, and maintain an organized front-office presence. The role requires strong accuracy, discretion, and the ability to manage communications and documentation in a fast-paced office environment.

Responsibilities:

• Maintain and organize confidential tenant records while ensuring accuracy, security, and compliance with privacy standards.
• Enter, update, and verify information in administrative databases and filing systems with a high level of attention to detail.
• Respond to incoming calls, direct inquiries appropriately, and provide courteous assistance to internal and external contacts.
• Support daily office operations by preparing documents, managing correspondence, and assisting with routine administrative tasks.
• Welcome visitors and provide receptionist support to create an efficient and organized office environment.
• Review records for completeness and follow established procedures when handling sensitive information.
• Assist with document retrieval, tracking, and record maintenance to support tenant services activities.
• Experience providing administrative support in an office or customer-facing environment.
• Strong data entry skills with a high degree of accuracy and consistency.
• Ability to handle confidential information with professionalism and discretion.
• Comfortable managing inbound calls and communicating clearly with a variety of stakeholders.
• Proficiency with general office procedures, document management, and administrative coordination.
• Successful completion of a required screening process and authorization to access sensitive tenant information.
• Strong organizational skills and the ability to manage multiple tasks in a structured environment.