Administrative Coordinator

We are looking for a detail-oriented Administrative Coordinator to support aftercare planning for a non-profit organization in Charlotte, North Carolina. This Contract position plays an important role in helping clients leave treatment with organized follow-up arrangements and a clear understanding of their next steps. The person in this role will partner with care teams and providers to coordinate appointments, manage documentation, and promote continuity of support after treatment.

Responsibilities:

• Coordinate post-treatment community appointments and confirm clients receive accurate details regarding dates, times, locations, and follow-up expectations.
• Work closely with clinical and support teams to arrange appropriate continuing care services for individuals across multiple levels of treatment.
• Prepare, organize, and assist with completion of client-related forms, external paperwork, and support letters for school, work, or other approved needs.
• Maintain calendars and scheduling records to ensure aftercare plans are finalized in a timely and organized manner.
• Respond to inbound calls and administrative inquiries related to follow-up care, appointments, and documentation needs.
• Communicate clearly with clients, providers, and internal team members to reduce gaps in service after discharge.
• Track aftercare coordination activities and keep records current, complete, and aligned with organizational standards.
• Experience in administrative support, care coordination, or a similar office-based support role.
• Strong scheduling and calendar management skills with the ability to handle multiple priorities accurately.
• Ability to communicate clearly with clients, providers, and interdisciplinary teams with attention to detail.
• Background assisting with documentation, forms, and general administrative processes.
• Comfortable managing inbound phone calls and responding to routine service-related questions.
• High level of organization, attention to detail, and follow-through in a fast-paced environment.
• Experience in healthcare, behavioral health, home health, or non-profit settings is preferred.