Administrative Assistant

We are looking for a compassionate and highly organized Administrative Assistant to support family-centered services in Indianapolis, Indiana. This Long-term Contract position plays an important role in helping children and families access coordinated support while ensuring day-to-day administrative operations run smoothly. The ideal candidate will combine strong communication and recordkeeping abilities with a service-focused approach, contributing to a collaborative non-profit environment dedicated to positive family outcomes.

Responsibilities:

• Coordinate administrative activities that support family services, including scheduling, document preparation, and routine office follow-up.
• Maintain organized, current records and prepare timely reports to help ensure accuracy, compliance, and continuity of service.
• Assist with intake-related processes such as gathering information, verifying eligibility details, and supporting enrollment activities.
• Track attendance and service participation data, entering updates accurately into internal records and reporting systems.
• Communicate with families by phone, email, and in person to provide guidance, share information, and connect them with available resources.
• Support case coordination efforts by helping organize service information, monitoring documentation, and facilitating communication among team members.
• Contribute to outreach and engagement efforts that encourage family participation and strengthen connections within the program community.
• Work closely with colleagues and partner teams to improve coordination across programs and help address family needs effectively.
• Bachelor’s degree in Social Work, Human Services, Sociology, Psychology, or a related field.
• At least 2 years of case management experience in a human services, community-based, or related setting.
• Strong verbal and written communication skills; bilingual ability is preferred.
• Demonstrated ability to manage records, data entry, and multiple administrative priorities with a high level of accuracy.
• Experience building positive relationships with families, team members, and community stakeholders.
• Sound judgment and problem-solving skills with the ability to respond to sensitive situations professionally and empathetically.
• Valid driver’s license required.
• Proficiency in administrative support tasks, including answering inbound calls, office coordination, and general clerical support.