Administrative Assistant

We are looking for an Administrative Assistant to support a Risk Services team in Boston, Massachusetts. This Contract position is ideal for someone who excels in a fast-paced administrative environment and enjoys delivering responsive, high-quality service to internal and external stakeholders. The role centers on document coordination, inbox management, record accuracy, and timely communication across a high volume of requests.

Responsibilities:

• Oversee the preparation, review, and distribution of Certificates of Insurance while maintaining accuracy and completeness.
• Monitor shared departmental mailboxes, prioritize incoming inquiries, and provide prompt, attentive responses or route requests to the appropriate contacts.
• Serve as a key point of contact for stakeholders by addressing administrative questions and ensuring consistent follow-up on outstanding items.
• Coordinate with insurance brokers and related partners to obtain documentation, resolve issues, and keep requests moving efficiently.
• Maintain tracking logs, spreadsheets, and departmental records to support visibility into request status and deadlines.
• Perform detailed data entry and document management tasks to keep files organized and current.
• Track pending matters proactively and follow up with relevant parties to ensure timely completion.
• Provide general administrative support to the department, including handling service-related communications and assisting with office coordination tasks.
• Proven experience in an administrative or office support role with a strong customer service focus.
• Strong proficiency with Microsoft Outlook and Excel, including managing email volume and maintaining organized spreadsheets.
• Excellent written and verbal communication skills with the ability to interact effectively with a range of stakeholders.
• Demonstrated ability to manage numerous requests simultaneously while staying organized and meeting deadlines.
• High level of accuracy and attention to detail in recordkeeping, document handling, and follow-up activities.
• Ability to work independently, make sound judgments, and maintain productivity with minimal supervision.
• Background in insurance, legal, higher education, or other service-based industries is helpful, though not required.