Administrative Assistant

Position Overview We are seeking a proactive and detail-oriented Administrative Assistant to support the daily operations of our growing plumbing and construction business. This role is ideal for someone who thrives in a fast-paced environment, enjoys providing excellent customer service, and can effectively manage multiple priorities. The Administrative Assistant will serve as the first point of contact for customers, coordinate scheduling, manage communications, and support office operations.

Key Responsibilities

• Answer and manage a high volume of inbound calls professionally and efficiently.
• Schedule appointments and coordinate service calls.
• Route calls and messages to appropriate team members.
• Monitor and respond to emails and voicemails in a timely manner.
• Provide exceptional customer service and assist with customer inquiries.
• Maintain organized filing systems, documentation, and office records.
• Support administrative office functions and daily operational procedures.
• Enter and maintain accurate customer and job-related data.
• Assist with documenting and improving office processes and procedures.
• Coordinate with field teams, technicians, and management to ensure smooth communication and workflow.

Qualifications

• Minimum 2+ years of administrative assistant, office coordinator, or related experience.
• Construction industry experience required.
• Strong customer service skills with the ability to handle high call volumes professionally.
• Proficient in Microsoft Word and other Microsoft Office applications.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to prioritize tasks, work independently, and take initiative.
• Comfortable working in a fast-paced environment with shifting priorities.

Preferred Qualifications

• Experience in the plumbing industry or familiarity with plumbing terminology and operations.
• Experience using ServiceTitan software.
• Knowledge of scheduling service technicians and dispatching is a plus.

Key Traits for Success

• Self-starter with a positive attitude.
• Strong problem-solving abilities.
• Quick learner who can adapt to new systems and processes.
• Professional, dependable, and team-oriented.
• Customer-focused with a sense of urgency and follow-through.