Administrative Assistant

We are looking for a Senior Administrative Assistant to support daily office operations and provide attentive service to staff and the public in Indianapolis, Indiana. This Contract position requires someone who can manage sensitive records, handle administrative tasks with accuracy, and communicate clearly in a fast-paced environment. The ideal candidate brings strong judgment, discretion, and a customer-focused approach while helping maintain efficient badging and access-related processes.

Responsibilities:

• Maintain and organize both digital and paper files related to administrative activities, personnel documentation, stakeholder communications, and airport badging records required by federal guidelines.
• Assist visitors, employees, and new applicants by explaining procedures, answering questions, and guiding them through the badging process with care.
• Enter, update, and verify information in electronic record systems to ensure data accuracy, completeness, and timely access to documentation.
• Support front-office operations by handling clerical duties such as correspondence management, document preparation, and general administrative coordination.
• Represent the airport effectively by delivering attentive customer service and fostering a welcoming experience for internal and external contacts.
• Use sound judgment when evaluating situations, responding to urgent issues, and escalating concerns appropriately when needed.
• Build productive working relationships with colleagues, airport personnel, and external agencies to support smooth day-to-day operations.
• Carry out additional administrative or program-related tasks as assigned to meet department needs.
• Prior experience in an administrative support, clerical, or office coordination role.
• Strong customer service skills with the ability to assist the public and employees in a courteous and detail-oriented manner.
• Proficiency with Microsoft Word, Microsoft Excel, and general computer data entry tasks.
• Experience maintaining electronic and hard copy records with a high level of accuracy and attention to detail.
• Ability to handle confidential information with discretion and exercise good judgment in sensitive situations.
• Effective verbal and written communication skills, along with strong interpersonal abilities.
• Capable of working independently, staying organized, and managing multiple priorities in a busy office setting.