Administrative Assistant

We are seeking a detail-oriented Administrative Assistant to support front-office operations and administrative processes within a service-focused organization. This role serves as a key point of contact for clients, visitors, and community members, providing administrative support, coordinating intake activities, and ensuring a positive experience for those seeking information or assistance. The ideal candidate is organized, professional, and comfortable managing multiple priorities in a fast-paced environment. This position combines customer service, scheduling, record management, and general administrative responsibilities to support daily operations.

Responsibilities

• Serve as the first point of contact for incoming calls, emails, and visitors.
• Respond to general inquiries and help connect individuals with appropriate resources, services, or team members.
• Coordinate intake and onboarding-related administrative activities, including collecting information and maintaining documentation.
• Schedule appointments, meetings, orientations, and other program-related activities.
• Prepare routine correspondence, reports, and other administrative documents.
• Monitor shared communication channels and respond to inquiries in a timely manner.
• Support office operations through filing, data entry, document management, and other administrative tasks.
• Build positive relationships with clients, visitors, and internal stakeholders while delivering excellent customer service.
• Assist with special projects and other duties as assigned.

Qualifications

• Previous experience in an administrative, customer service, reception, or office support role.
• Strong verbal and written communication skills with the ability to interact professionally with diverse individuals.
• Proficiency with data entry, recordkeeping, scheduling, and general office software.
• Excellent organizational skills with strong attention to detail and accuracy.
• Ability to manage multiple tasks and adapt to changing priorities.
• Strong customer service mindset and problem-solving abilities.
• Experience working in a service-oriented, nonprofit, healthcare, education, or community-based environment is a plus but not required.