Administrative Assistant

We are looking for a reliable Administrative Assistant to support daily operations across several teams in our insurance organization in Carmel, Indiana. This contract opportunity with permanent potential is ideal for someone who thrives in a fast-paced office, communicates professionally, and manages competing priorities with care and accuracy. The role involves a blend of administrative coordination, customer-facing support, and records management while handling confidential information with discretion. This position is on-site Monday-Friday 8am-4pm.

Responsibilities:

• Provide day-to-day administrative support for departments such as Member Services, Accounting, New Business, Filing, Shipping/Receiving, and Reception.
• Manage office documentation by entering data, organizing files, scanning materials, and maintaining orderly records.
• Assist with front-desk and inbound call coverage, directing inquiries appropriately and delivering courteous service.
• Respond to routine customer questions and help resolve issues by coordinating with internal teams.
• Maintain accurate information in office systems and review documents for completeness and consistency.
• Balance multiple assignments at once, adjusting priorities as business needs change to meet deadlines.
• Learn new office tools and software platforms quickly to support department workflows effectively.
• Handle sensitive business and member information with professionalism, confidentiality, and sound judgment.
• At least 2 years of experience in an administrative, office support, or operations-focused role.
• Minimum of 6 months of customer service experience, including phone or front-desk interaction.
• Proficiency with Microsoft Office Suite and confidence using general office technology.
• Strong data entry skills with a high level of accuracy and attention to detail.
• Ability to stay organized, manage time effectively, and work on multiple tasks independently.
• Clear written and verbal communication skills with a detail-oriented and service-oriented approach.
• Demonstrated ability to collaborate with different departments while also working with limited supervision.
• Experience in a dynamic office setting or supporting functions such as accounting, shipping/receiving, or customer service is preferred.