Administrative Assistant

We are looking for an Administrative Assistant to support franchise contract administration. This Long-term Contract position is expected to run for approximately 16 weeks and offers a part-time schedule of about 20 hours per week, with hours coordinated directly with the manager. The person in this role will work independently to prepare, route, track, and maintain franchise-related agreements while partnering with internal teams to keep documentation accurate, compliant, and properly filed.

Responsibilities:

• Coordinate the preparation, distribution, signature tracking, and record retention of franchise agreements and related contract documents for multiple brand lines.
• Review transaction details carefully and update agreement content, including party information, territory data, payment-related details, and supporting documentation before release.
• Manage DocuSign workflows by creating envelopes, routing documents to the correct stakeholders, monitoring completion status, and saving finalized agreements in the appropriate repositories.
• Maintain organized electronic contract records and ensure completed documentation is stored accurately for audit readiness and future reference.
• Communicate with franchisees and internal partners to resolve document questions, collect missing information, and support timely completion of contract packages.
• Handle time-sensitive requests such as terminations, transfers, renewals, and other franchise document changes while balancing ongoing administrative priorities.
• Verify that required compliance checkpoints and disclosure timing requirements have been satisfied before agreements are issued, signed, or funded.
• Support cross-functional coordination with teams such as legal, finance, onboarding, development, and business leadership to keep contract activity moving efficiently.
• Assist with data entry and status updates across contract administration systems and shared files to maintain reliable reporting and tracking.
• Prior experience in administrative support, contract administration, or document coordination within a fast-paced office environment.
• Strong working knowledge of DocuSign, including template use, routing, tracking, and finalized document management.
• Experience handling contracts or commercial agreements with a high level of accuracy and version control.
• Proficiency with Microsoft 365 applications, including Outlook, Word, Excel, Teams, and shared document platforms such as SharePoint or OneDrive.
• Ability to work independently, manage competing priorities, and respond effectively to urgent same-day requests.
• Clear written communication skills with the ability to interact effectively with internal teams and external contacts.
• High school diploma or equivalent required; additional education is a plus.
• Familiarity with franchise documentation, compliance-sensitive workflows, or related contract processes is preferred.