Accounts Receivable Specialist

We are looking for an Accounts Receivable Specialist to join a chemicals manufacturing organization on a Contract basis in Glen Allen, Virginia. This position focuses on resolving account discrepancies, supporting collections activity, and partnering with customers and internal teams to improve payment accuracy and timeliness. The ideal candidate brings strong reconciliation experience, sound accounting judgment, and the ability to work independently while contributing to a collaborative team environment.

Responsibilities:

• Investigate complex customer account balances by compiling transaction details and validating supporting records across multiple systems.
• Partner with customers and internal departments to identify causes of account variances and drive timely resolution of outstanding issues.
• Monitor overdue receivables, build productive customer relationships, and support collection efforts to improve cash recovery.
• Address billing concerns, payment mismatches, invoice questions, statement requests, and proof-of-delivery inquiries with accuracy and professionalism.
• Review purchase orders, contracts, and related documentation to confirm correct billing setup and account alignment.
• Analyze recurring reconciliation problems and suggest practical process improvements that reduce future discrepancies.
• Support ongoing account cleanup initiatives to strengthen account accuracy and maintain consistent account health.
• Evaluate escalated collection matters, document dispute root causes, and provide recommendations regarding write-offs or further recovery action.
• Contribute to team discussions, share updates clearly, and assist colleagues when needed to support department objectives.
• 3-5 years of experience in accounts receivable, account reconciliation, or collections within a detail-focused business environment.
• Working knowledge of Microsoft Dynamics 365 Finance & Operations or a comparable accounting platform.
• Solid understanding of accounting fundamentals with the ability to interpret financial information and reconcile customer accounts accurately.
• Advanced Microsoft Excel skills, including the use of pivot tables and VLOOKUP functions.
• Experience handling billing issues, rejection reporting, and payment discrepancy research.
• Strong written and verbal communication skills with the ability to work effectively across departments and with external customers.
• Proven ability to manage priorities independently, solve problems thoroughly, and maintain accurate documentation.