Accounts Receivable Clerk

We are looking for an Accounts Receivable Clerk to support customer account activities and deliver responsive service for a Long-term Contract position. This role focuses on resolving invoice and payment questions, researching account discrepancies, and coordinating with internal teams to keep customer records accurate and current. The position begins with onsite training for approximately 60 days and may transition to a hybrid schedule of three remote days and two office days per week based on business needs.

Responsibilities:

• Manage day-to-day accounts receivable support for assigned customers, including account review, order-related assistance, and general back-office coordination.
• Respond to customer questions regarding invoices, credits, short payments, and outstanding balances with clear and timely communication.
• Investigate open receivables by reviewing account activity, identifying discrepancies, and documenting findings in the appropriate records.
• Conduct collection follow-up in line with established aging schedules, outreach standards, and account recovery procedures.
• Partner with customer service, sales, and accounts receivable teams to gather required documentation and submit completed items for supervisor review.
• Research missing invoice details and work across teams to resolve gaps affecting payment processing or account accuracy.
• Maintain consistent communication with internal departments to address customer concerns and support efficient account resolution.
• Handle inbound inquiries professionally while providing updates, answering routine questions, and guiding customers through next steps.
• Previous experience in accounts receivable, customer service, collections, or a related administrative support role.
• Strong verbal and written communication skills with the ability to explain account details clearly to customers and internal teams.
• Ability to research invoice issues, payment discrepancies, and account balances with accuracy and attention to detail.
• Comfortable handling inbound calls and managing multiple customer requests in a fast-paced office environment.
• Proficiency with standard office software, including spreadsheets and basic documentation tools.
• Strong organizational skills with the ability to manage paperwork, follow established processes, and meet deadlines.
• Ability to work collaboratively with sales, customer account teams, and other departments to resolve account issues.