Account Manager

We are looking for an Customer Service Rep in Ventura. This Contract to permanent opportunity is ideal for someone who combines strong customer communication skills with experience handling healthcare-related account activity, service inquiries, and record management. The person in this role will help ensure timely follow-up, accurate documentation, and a high standard of service while working closely with customers and internal teams. Success in this position requires adaptability, strong workplace conduct, and the ability to manage multiple responsibilities in a fast-paced environment.

Responsibilities:

· Handle high-volume inbound & outbound calls (40–50 per day / ~7 per hour), assisting patients with inquiries, orders, and support needs · Deliver excellent customer service with a strong focus on empathy, patience, and clear communication · Manage tasks from start to finish while multi-tasking across systems (reviewing sales orders, documentation, and return requests simultaneously) · Accurately enter and update data, including order details, account information, and service requests · Support order processing, returns, and issue resolution in a fast-paced, high-demand environment · Collaborate with internal teams to ensure timely and accurate service delivery

• 3+ years of experience in customer service, account support, or a related medical service environment.
• Hands-on experience working with healthcare platforms such as Allscripts, Cerner, CRM applications, and EHR systems.
• Demonstrated ability to handle inbound calls professionally in a call center or high-volume service setting.
• Working knowledge of authorizations, benefits coordination, and billing-related customer support processes.
• Strong computer proficiency with the ability to document accurately and navigate multiple systems efficiently.
• Effective problem-solving and research skills with the ability to resolve issues and communicate outcomes clearly.
• Strong interpersonal skills and the ability to collaborate successfully with cross-functional teams.
• Flexibility to adjust to evolving priorities, schedules, and departmental needs.