Account Manager

We are looking for an Account Manager to support business clients and strengthen customer partnerships in Miami, Florida. This role focuses on managing incoming sales opportunities, guiding clients through solutions that meet their needs, and helping drive revenue growth through consistent relationship management. The ideal candidate brings a strong background in B2B sales, communicates confidently, and excels in an inside sales environment.

Responsibilities:

• Manage a portfolio of business accounts and serve as a primary point of contact for client needs and ongoing support.
• Respond to inbound inquiries promptly, identify customer objectives, and recommend appropriate products or services.
• Build and maintain lasting relationships with clients to encourage retention, satisfaction, and expanded business opportunities.
• Conduct inside sales activities that move prospects and existing customers through the sales process efficiently.
• Collaborate with internal teams to ensure client expectations are met and service delivery remains consistent.
• Track account activity, sales progress, and customer interactions to maintain accurate records and support forecasting.
• Identify opportunities to grow revenue within existing accounts through cross-selling, upselling, and solution-based selling.
• At least 3 years of experience in account management, B2B sales, or a closely related client-facing role.
• Demonstrated success working in an inside sales environment with responsibility for revenue growth.
• Experience handling inbound customer inquiries and converting interest into business opportunities.
• Strong ability to develop trust-based relationships with clients and maintain long-term partnerships.
• Excellent verbal and written communication skills with a detail-oriented and customer-focused approach.
• Proven organizational skills with the ability to manage multiple accounts and priorities effectively.