Technical Implementation Analyst

Every single day around the world, thousands of patients are harmed from care delivery errors, many of which are preventable. We want to change that.

RLDatix is on a mission to improve healthcare by enabling a world where patients receive the best and safest care possible. Trusted by thousands of clients around the world, our connected healthcare operations platform combines software and trusted services to empower organizations with critical data insights across risk, safety, compliance, provider lifecycle and workforce management. Our user-centric approach provides a holistic, real-time view of healthcare operations, connecting disparate information across the enterprise thus giving organizational leadership the contextualized data they need to make better informed decisions.

RLDatix is truly global, with over 2,000 employees across the UK, Europe, Middle East, Australia, Canada, and the United States. Our strategy is fueled by organic and inorganic growth that brings together the brightest minds and the latest technology including AI - to deliver marketing leading solutions for our clients.

We are looking for people to join our team who are passionate about making a positive change in healthcare. Join us as we work towards our vision of safer, better healthcare for all.

Our values are in our name... TeamRLD

TEAM - It all starts with Team... we win 'together'... with our customers. In this role, you'll collaborate across multiple departments and teams, building unified approaches that strengthen our collective impact on healthcare safety.

RESPECT - Everyone is accepted and expected to be a 'pro'(fessional). You'll demonstrate professional excellence whilst instructing and enabling teams to deliver world-class outcomes that reflect our commitment to healthcare transformation.

LEAD - We innovate to solve problems and believe that everyone can lead by making people and situations better. You'll lead through influence and expertise, innovating solutions that make complex landscapes more navigable for our teams and clients

DELIVER - We set big goals (Rocks) and focus on making progress every day. You'll drive measurable improvements across the organization whilst maintaining daily focus on systematic progress that enhances our data maturity.

What You Will Do:

As an Analyst within our Professional Services team, you will deliver tailored technical solutions for diverse customer requirements, leveraging your growing expertise in system architecture, programming, and integration. Youll collaborate with colleagues to implement AI-assisted workflows, support complex data migrations, and contribute to custom development projects under established guidance. Using your analytical skills, you will help diagnose and resolve technical issues, participate in quality assurance, and apply financial acumen to project activities. This role supports the creation of scalable service delivery components while building strong partnerships with stakeholders to ensure high-quality, customer-focused outcomes.

Key Responsibilities:

Service Solution Development & Implementation

• Apply established technical methods to deliver complex customer solutions, ensuring that implementation aligns with routine customer needs.
• Support custom development activities by recognizing patterns in service delivery challenges and translating them into practical, tailored solutions.
• Execute assigned deployment and integration tasks, adhering to best practices and contributing to high-quality service outcomes for project teams.

Stakeholder Collaboration & Support

• Build collaborative relationships with internal teams and customer representatives, supporting shared project objectives and quality service delivery.
• Identify stakeholder requirements by listening actively and responding constructively to diverse technical needs within Services Delivery projects.
• Participate in partnership initiatives by offering relevant insights and supporting the implementation of tailored solutions under guidance.

Technical Problem Diagnosis & Resolution

• Utilize diagnostic tools to examine technical issues and process incidents, focusing on immediate system and service challenges with routine complexity.
• Support the creation of reliable solutions by recognizing recurring technical faults and escalating non-standard problems for further analysis.
• Document resolutions and communicate technical findings clearly to team members, fostering shared understanding of routine system challenges.

AI & Automation-Driven Service Enhancement

• Utilize AI-assisted and automated workflows in routine service delivery tasks, identifying opportunities to improve process efficiency.
• Support the adoption of automation solutions by recognizing their appropriate use cases and clarifying limitations to immediate teams.
• Monitor and report on the effectiveness of AI-driven enhancements, contributing to continuous improvement within the service delivery context.

Technical Domain Application & Quality Assurance

• Utilize core technical knowledge to build and test functional code modules, contributing to reliable and scalable service delivery components.
• Participate in system validation, regression testing, and quality assurance processes to ensure robust deployment for immediate projects.
• Support installation engineering and technical validation activities, following established protocols and escalating issues when necessary.

Experience You Will Need:

• The ability to deliver application software installations, integrations, software upgrades, application migrations, and database migrations.
• The ability to lead technical implementation and data conversion projects (ETL) to support customers transitioning to new RLDatix platforms.
• Proficient with T-SQL and able to create complex SQL queries to view and manipulate data in a SQL Server database.
• Experienced in working on Microsoft Windows Server operating systems and IIS to support or implement software.
• Proficient in creating, updating, and reviewing various file types including XML, CSV, and JSON.
• A firm understanding of LDAP and Federated Authentication (SAML) models.
• A general understanding of the Extract, Transform, and Load (ETL) process.
• Are knowledgeable of networking concepts, such as protocols, ports, VPN, routing, and firewalls.
• Demonstrated ability to apply core technical knowledge to develop functional code modules, participate in system testing, and support the creation of scalable service components.
• Experience utilizing established methods and diagnostic tools to identify, examine, and resolve routine technical issues impacting team operations.
• Proven capability to build collaborative relationships and comprehend diverse stakeholder needs in order to support tailored service delivery initiatives.
• Understanding of AI-assisted service delivery solutions, including the ability to support automation adoption and create streamlined workflows for routine customer needs.
• Ability to utilize financial data to examine project costs and support project budgeting by creating basic cost-benefit justifications for service initiatives.

Nice to have:

• Project management certification or education (e.g., ITIL, Lean Six Sigma, Scrum, Agile).
• AWS certification (e.g., Foundational, Associate, or Specialty).
• You have a general understanding of the HL7 message protocol used for the transmission of ADT messages.
• Experience with FHIR would be a bonus.
• Experience with a scripting language (e.g., JavaScript, Python, PowerShell)

What You Will Gain:

Joining our Professional Services team as an Analyst offers you an excellent foundation to accelerate your technical career. You'll gain hands-on experience delivering advanced customer solutions, including custom integrations, data migrations, and UX/UI enhancements, all while working alongside experts in a collaborative and innovation-driven environment. This role offers you exposure to diverse, cutting-edge technologies and the chance to build skills in solution architecture and platform extension.

As you contribute to impactful projects, youll develop the technical and problem-solving capabilities needed for rapid professional growth, with clear opportunities to progress within our dynamic Customer Operations structure.

RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, colour, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition