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Added 1 hour ago
Mechanical Engineer, Hardware Reliability (Starlink)
SpaceX
Bastrop, TX
1+ years of experience in test, analysis, manufacturing, or hardware development (internship and project experience is applicable)
Added 1 hour ago
CI
IT Project Engineer Tier 2
CubX Inc.
Lakewood, NJ
- $55,000 to $80,000 USD / year
As a Project Engineer, you will be responsible for implementing and delivering technology projects across a variety of client environments. This role is ideal for a hands-on IT professional…
Added 1 hour ago
Director, Operations - Steel & Wire Service Line
Quanta Infrastructure Solutions Group, LLC
Remote, United States
Coordinate with multiple OpUs and scopes to integrate Steel & Wire work into the project schedule and budget, including foundation turnover, structure delivery, outage windows and stringing…
Added 1 hour ago
QI
Director, Operations - Steel & Wire Service Line
Quanta Infrastructure Solutions Group, LLC
Remote, United States
- $175,000 USD / year
Coordinate with multiple OpUs and scopes to integrate Steel & Wire work into the project schedule and budget, including foundation turnover, structure delivery, outage windows and stringing…
Added 1 hour ago
G
Sr. Electrical Engineer/Project Manager
GPAC
Plano, TX
- $95,000 to $155,000 USD / year
A reputable and established multi-disciplinary Engineering firm is looking for a Electrical Engineer with a passion to deliver excellence! This firm works hard to ensure that their projects…
Added 2 hours ago
CI
Senior Medical Device Research and Development Engineer
Cresilon, Inc.
Brooklyn, NY
- $100,000 to $160,000 USD / year
The Senior Medical Device R&D Engineer is responsible for leading the design and development activities of new products and improving existing products in compliance with all quality and…
Added 2 hours ago
C
Senior Applications Engineer
Credence
Remote, United States
- $150,000 to $180,000 USD / year
The Senior Applications Engineer analyzes and studies complex system requirements and leads the design and implementation of software tools and subsystems that support software reuse and…
Added 2 hours ago
Avionics Engineer B-2 (WBZ) 01.6.14 & 01.6.28
Credence
WPAFB, OH
Credence has an immediate opening for an Avionics Engineer at the senior to support the B-2 Division who is responsible for the modernization, test, production, fielding and sustainment of…
Added 2 hours ago
Senior Program Manager F-16 WAM (Top Secret)- 211
Credence
WPAFB, OH
Assist in risk management, cost, schedule, and performance of various software development efforts in a program management role, and report on them monthly through use of the Project…
Added 2 hours ago
Roadway Design Engineer/Project Manager
Harrison Consulting Solutions
Effingham, IL
Full-service engineering firm is seeking a Roadway Design Engineer/Project Manager for their Effingham, Illinois office.
Added 2 hours ago
Sentinel - Systems Engineer (20086)
Northrop Grumman
Roy
Northrop Grumman Defense Systems is seeking a Systems Engineer to join our team. This position will be located at Roy, UT to support the Sentinel (GBSD) program in the Strategic Deterrent…
Added 2 hours ago
Civil Engineer - Open Submission for Flexible, Hourly Opportunities
CP Engineers
Remote, United States
…water/wastewater, municipal, MEP, and environmental services. Our project portfolio includes private, municipal, county, and regional clients; some have been with our firm for three…
Added 2 hours ago
Senior Electrical Engineer
CP Engineers
Remote, United States
CP Engineers is seeking a highly skilled Senior Electrical Engineer to provide technical leadership and mentorship within our electrical engineering team. This role is responsible for…
Added 2 hours ago
Civil Engineer - Open Submission for Flexible, Hourly Opportunities
CP Engineers
Remote, United States
…water/wastewater, municipal, MEP, and environmental services. Our project portfolio includes private, municipal, county, and regional clients; some have been with our firm for three…
Added 2 hours ago
Construction Project Manager
CP Engineers
Remote, United States
…engineering, construction administration, construction inspection, and project management services across public and private infrastructure markets. Our Construction Services Group supports…
Added 2 hours ago
Civil/Municipal Project Manager
CP Engineers
Remote, United States
The Civil/Municipal Project Manager is responsible for leading and overseeing the successful delivery of civil and municipal engineering projects, including municipal capital projects,…
Added 2 hours ago
Civil/Municipal Project Manager
CP Engineers
Remote, United States
The Civil/Municipal Project Manager is responsible for leading and overseeing the successful delivery of civil and municipal engineering projects, including municipal capital projects,…
Added 2 hours ago
Water Resources Project Manager
CP Engineers
Remote, United States
Project Management: Lead full project lifecycle delivery, including development of proposals, scopes of work, budgets, and schedules; establish and maintain project controls to proactively…
Added 2 hours ago
Water Resources Project Manager
CP Engineers
Remote, United States
Project Management: Lead full project lifecycle delivery, including development of proposals, scopes of work, budgets, and schedules; establish and maintain project controls to proactively…
Added 2 hours ago
Project Engineer - Civil Engineering
CP Engineers
Remote, United States
Due to expansion, our multi-discipline firm is seeking a Project Engineer for our State College office. CP Engineers has forty years of experience in site/civil, water/wastewater,…
Added 2 hours ago
Civil Engineer - Open Submission for Flexible, Hourly Opportunities
CP Engineers
Remote, United States
…water/wastewater, municipal, MEP, and environmental services. Our project portfolio includes private, municipal, county, and regional clients; some have been with our firm for three…
Added 2 hours ago
Senior Electrical Engineer
CP Engineers
Remote, United States
CP Engineers is seeking a highly skilled Senior Electrical Engineer to provide technical leadership and mentorship within our electrical engineering team. This role is responsible for…
Added 2 hours ago
Senior Electrical Engineer
CP Engineers
Remote, United States
CP Engineers is seeking a highly skilled Senior Electrical Engineer to provide technical leadership and mentorship within our electrical engineering team. This role is responsible for…
Added 2 hours ago
Project Engineer, Transit
HNTB Corporation
Los Angeles, CA
…specifications for assigned projects. This position consults with the project manager to perform research, development, calculations, design and delivery. Applies engineering techniques,…
Added 3 hours ago
Senior Project Engineer
GPAC
Boise, ID
Senior Project Engineer – Commercial Construction

RJ Young

Escalation Engineer

Nashville, TN, United States

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Job details

Experience: 5+ years of IT support experience with proven escalation ownership (Tier 3 or equivalent).
Posting language: English
Posted: Nov 2, 2026

Original job description

Summary/Objectives

The Escalation Engineer (Tier 3) owns complex technical issues end-to-end, restores services quickly, and reduces repeat incidents through root cause analysis, documentation, and standardization. This role is highly customer-facing and requires the ability to communicate clearly with non-technical stakeholders while troubleshooting across networking, server/virtualization, and Microsoft 365 identity. Most work is remote support from our office, with hands-on staging/build/testing as needed.

This role requires a strong customer-facing mindset with an emphasis on active listening, clear communication, and calm, professional engagement with SMB owners, including the ability to explain technical issues in business terms and provide proactive status updates. The engineer is expected to lead small-to-mid sized projects end to end, partnering effectively with project and account teams while clearly documenting scope, risks, and customer decisions. Consistent documentation and process discipline are critical, with thorough ticket notes, repeatable troubleshooting steps, and ongoing contributions to standard operating procedures and knowledge base content.

Essential Functions

Networking and firewall (Sophos-centric)

Explain and troubleshoot VLANs, subnetting, private addressing, DHCP, and DNS in production.
Implement and troubleshoot NAT (outbound and port forwarding) and firewall rule sets.
Troubleshoot VPNs (site-to-site and remote access) and validate traffic flow end-to-end.
Resolve common SMB network issues (loops, bad uplinks, mis-tagged VLANs, DHCP scope issues, DNS misconfiguration).
Strong preference: hands-on Sophos firewall experience in production (or equivalent with clear transferability).

Switching and wireless (Ruckus and Aruba)

Production experience with at least one of the following: Ruckus (APs/switching) or Aruba (switching/wireless).
Turn up switches/APs; configure VLANs and SSIDs; troubleshoot connectivity, roaming, and basic RF/coverage issues.
Operate effectively in mixed-vendor environments (not Cisco-only).

Hands-on staging and deployment (in-office)

Rack/stack, power, labeling, patching, and uplink validation.
Console access when needed (serial/USB) and initial device turn-up.
Baseline configuration: management IP/gateway, credentials, SSH, backups of configuration where applicable.
Cutover validation and rollback thinking before shipment/hand-off (or remote cutover coordination).

Virtualization and server (Scale, VMware, Hyper-V)

Troubleshoot VMware and/or Hyper-V (hosts, VM performance/availability issues, networking/storage basics).
Scale Computing familiarity is a plus (or similar HCI experience with demonstrated ability to ramp quickly).
Windows Server administration: roles/features, patching, backups/restore concepts, and common troubleshooting patterns.

Microsoft 365 and identity (Commercial, GCC, GCC High)

Comfortable working beyond user accounts in Microsoft 365 admin experiences.
MFA and Conditional Access fundamentals (where to configure, common policies, and how to avoid lockouts).
Hybrid identity concepts; AD Connect basics strongly preferred (what it does and common sync troubleshooting).
Escalation-level troubleshooting across core services (Exchange Online/Teams/SharePoint fundamentals).

Work Environment

This job operates primarily in a professional office environment. The role provides remote support into customer environments from our office and performs hands-on staging/build/testing of equipment in an office/lab setting. Onsite customer visits may be required based on contract scope.

Physical Demands

This position may require standing, bending, and lifting equipment during staging/build activities. Ability to lift and carry up to 40 lbs, and to rack/mount equipment with assistance as needed.

Position Type/Expected Hours of Work

Full-time. Typical schedule is Monday through Friday during business hours. Occasional evening/weekend work may be required for critical incidents, maintenance windows, or cutovers. Light on-call rotation (typically once every few months); occasional after-hours work during critical incidents or cutovers.

Travel

Onsite customer visits may be required for specific contracts, cutovers, or escalations (not routine by default).

Required Education and Experience

U.S. citizenship required to support certain regulated customers and environments.
5+ years of IT support experience with proven escalation ownership (Tier 3 or equivalent).
Strong networking fundamentals: VLANs, subnetting, DHCP/DNS, routing basics, and troubleshooting methodology.
Hands-on firewall experience in production: NAT, rule sets, VPN troubleshooting, and change validation (Sophos preferred).
Production experience with Windows Server and Active Directory fundamentals (AD DS, DNS; basic GPO knowledge).
Microsoft 365 administration beyond user accounts (identity and security fundamentals; Conditional Access knowledge strongly preferred).
Strong customer-facing communication and active listening; able to work directly with SMB owners.

Preferred Education and Experience

MSP experience supporting multiple customers with differing standards and tooling.
Switching/wireless experience (Ruckus and/or Aruba preferred).
VMware and/or Hyper-V experience; Scale Computing experience is a plus.
PowerShell scripting/automation (runbooks, repeatable fixes).
Compliance/security exposure (CMMC/NIST/CIS) and secure configuration practices.
Preferred platforms (plus): Sophos, Ruckus, Aruba, Scale Computing, Hyper-V, VMware (plus; not required).

Work Authorization/Security Clearance (if applicable)

U.S. citizenship required to support certain regulated customers and environments.

AAP/EEO Statement

Velocity1 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Other Duties

Please note that the job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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More about this job

Skills

Root cause analysis
Troubleshooting
Microsoft 365
Active listening
Troubleshoot
DHCP
DNS
VMware
Microsoft Windows Server
Microsoft Access
Microsoft Exchange
Microsoft Teams
Microsoft SharePoint
VPN
Microsoft Active Directory
Communication skills
Microsoft PowerShell
Regulatory compliance
Recruitment

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