Jobs in the United States

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Added 5 mins ago
AS
Senior CAE Applications Engineer
Apex Systems, Inc
Dearborn, MI
- $60 to $70 USD / hour
Job Description: Job title: CAE Application Engineer Location: Dearborn, MI (Onsite) Job Type: 12 Months Contract Pay Rate: $60/hr - $70/hr Note: We are not able to consider C2C or…
Added 6 mins ago
Google Infrastructure and Security Lead Architect
Deloitte
Detroit, MI
…businesses. Your contributions can help clients improve financial performance, accelerate new digital ventures, and fuel growth through…
Added 6 mins ago
HPC AI Solution Architect (S2S)
Deloitte
Detroit, MI
As a Lead Cloud Integrated Infra Engineer on the Silicon2Service team in Deloitte's AI & Engineering practice, you will design and drive deployment of fully integrated architectures for…
Added 37 mins ago
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Silicon Photonics Quality & Reliability Engineer
Intel
Albuquerque, NM
- $122,440 to $232,190 USD / year
…photonics technologies that enable AI, cloud infrastructure, high-performance computing, and advanced networking solutions. Working alongside world-class scientists and engineers, you will…
Added 3 hours ago
Senior Data Engineer /Top SECRET / ONSITE
VISUAL SOFT, INC
Washington, DC
…information utilizing advanced graphics, visualization, and high-performance computing, as well as using the specified open source, COTS, and GOTS technologies; and establishing an…
Added 3 hours ago
Senior Data Engineer - Top SECRET - ONSITE
VISUAL SOFT, INC
Huntsville, AL
…information utilizing advanced graphics, visualization, and high-performance computing, as well as using the specified open source, COTS, and GOTS technologies; and establishing an…
Added 5 hours ago
Platform and Data Engineer
BOOZ, ALLEN & HAMILTON, INC.
Pearl Harbor, HI
…unstructured data available today than ever before. As a data engineer, you know that organizing data can yield pivotal insights when it's gathered from disparate sources. We need an…
Added 5 hours ago
Platform and Data Engineer
BOOZ, ALLEN & HAMILTON, INC.
Honolulu, HI
…unstructured data available today than ever before. As a data engineer, you know that organizing data can yield pivotal insights when it's gathered from disparate sources. We need an…
Added 6 hours ago
Antenna Design Electrical Engineer I (Onsite)
RTX Corporation
tucson, AZ
Antenna modeling and simulation execution on workstations and high performance computing resources (HPC)
Added 6 hours ago
Antenna Design Electrical Engineer II (Onsite)
RTX Corporation
tucson, AZ
Antenna modeling and simulation execution on workstations and high performance computing resources (HPC)
Added 6 hours ago
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Senior Static Timing Analysis (STA) Engineer
Intel
Phoenix, AZ
- $164,470 to $269,100 USD / year
Intel is seeking an experienced Senior Static Timing Analysis (STA) Engineer to help drive the development of next-generation semiconductor products. In this role, you will play a critical…
Added 6 hours ago
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RTL Design Engineer
Intel
Phoenix, AZ
- $91,150 to $172,860 USD / year
As a CPU Logic Design Engineer, you will play a critical role in shaping Intel's next-generation, high-performance microprocessors. Leveraging your technical expertise, you will contribute…
Added 6 hours ago
Senior Staff Full-stack Engineer - Global Payment Network (Remote - Eligible)
Capital One
Jackson, MS
As an engineer in the Global Payment Network, you will apply your technical acumen to shape and deliver solutions to complex problems at massive scale. You will engineer solutions across…
Added 6 hours ago
Senior Electrical Product Development Engineer
NVIDIA USA
Remote, United States
We are now looking for a Datacenter Product Engineer! NVIDIA Corporation is a world leader in visual computing technology. The GPU, which the company invented, serves as the visual cortex…
Added 6 hours ago
Senior Software Engineer, Cloud Platform
NVIDIA USA
Remote, United States
NVIDIA is leading the way in groundbreaking developments in Artificial Intelligence, High-Performance Computing and Visualization. The GPU, our invention, serves as the visual cortex of…
Added 6 hours ago
Senior Silicon Architect – Cache Coherent Interconnects
NVIDIA USA
CA · TX · OR
8+ years of experience in processor or other related high-performance semiconductor designs.
Added 7 hours ago
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Principal Core Infrastructure Engineer
Oracle
Nashville, TN
- $114,600 to $234,600 USD / year
The OCI FastConnect team delivers high-performance, highly available private connectivity between customer networks and OCI. We design, build, and operate the networking services that help…
Added 7 hours ago
Embedded Software Development Engineer II, Amazon Robotics Embedded Safety Systems
Amazon
North Reading, MA
…communication to ensure safety requirements are met while delivering high-performance embedded…
Added 7 hours ago
Senior Software Development Engineer, PreStart Domain
Amazon
Boston, MA
Interested in working with the latest technology in the cloud computing space to impact millions of people? The Joining Amazon Technology team is building innovative solutions to…
Added 7 hours ago
Google Infrastructure and Security Lead Architect
Deloitte
Boston, MA
…businesses. Your contributions can help clients improve financial performance, accelerate new digital ventures, and fuel growth through…
Added 9 hours ago
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Principal Software Engineer Manager (AI Infrastructure) - North America Software Center
TSMC
Vancouver, WA
- $166,800 to $223,050 USD / year
…most innovative tech companies to drive breakthroughs across high-performance computing, automotive, AI, consumer electronics, and green…
Added 10 hours ago
Director of Flight Software
Singularity Defense Corp.
Gardena, CA
Own the architecture, development, integration, and delivery of the complete onboard flight software stack, spanning high-level flight applications, real-time computing, microcontroller…
Added 10 hours ago
ASIC Design Engineer
Avago Technologies U.S. Inc.
United States
…custom CMOS ASICs for cutting-edge AI, Cellular, Networking, Computing, and Storage products. This Design Engineering position focuses on the physical implementation of high-performance…
Added 10 hours ago
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Senior Core Infrastructure Engineer
Oracle
Nashville, TN
- $79,200 to $209,500 USD / year
…designing, and implementing solutions within a distributed computing environment that lead to the best customer experience. This is a high-impact role with high expectations. You will be…
Added 10 hours ago
Analog Design, Architect
Synopsys
Boxborough, MA
…happen early, when you still have room to optimize for power, performance, and area without heroics later. You mentor without gatekeeping. You collaborate across time zones without losing…

RJ Young

Escalation Engineer

Nashville, TN, United States

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Job details

Experience: 5+ years of IT support experience with proven escalation ownership (Tier 3 or equivalent).
Posting language: English
Posted: Oct 30, 2026

Original job description

Summary/Objectives

The Escalation Engineer (Tier 3) owns complex technical issues end-to-end, restores services quickly, and reduces repeat incidents through root cause analysis, documentation, and standardization. This role is highly customer-facing and requires the ability to communicate clearly with non-technical stakeholders while troubleshooting across networking, server/virtualization, and Microsoft 365 identity. Most work is remote support from our office, with hands-on staging/build/testing as needed.

This role requires a strong customer-facing mindset with an emphasis on active listening, clear communication, and calm, professional engagement with SMB owners, including the ability to explain technical issues in business terms and provide proactive status updates. The engineer is expected to lead small-to-mid sized projects end to end, partnering effectively with project and account teams while clearly documenting scope, risks, and customer decisions. Consistent documentation and process discipline are critical, with thorough ticket notes, repeatable troubleshooting steps, and ongoing contributions to standard operating procedures and knowledge base content.

Essential Functions

Networking and firewall (Sophos-centric)

Explain and troubleshoot VLANs, subnetting, private addressing, DHCP, and DNS in production.
Implement and troubleshoot NAT (outbound and port forwarding) and firewall rule sets.
Troubleshoot VPNs (site-to-site and remote access) and validate traffic flow end-to-end.
Resolve common SMB network issues (loops, bad uplinks, mis-tagged VLANs, DHCP scope issues, DNS misconfiguration).
Strong preference: hands-on Sophos firewall experience in production (or equivalent with clear transferability).

Switching and wireless (Ruckus and Aruba)

Production experience with at least one of the following: Ruckus (APs/switching) or Aruba (switching/wireless).
Turn up switches/APs; configure VLANs and SSIDs; troubleshoot connectivity, roaming, and basic RF/coverage issues.
Operate effectively in mixed-vendor environments (not Cisco-only).

Hands-on staging and deployment (in-office)

Rack/stack, power, labeling, patching, and uplink validation.
Console access when needed (serial/USB) and initial device turn-up.
Baseline configuration: management IP/gateway, credentials, SSH, backups of configuration where applicable.
Cutover validation and rollback thinking before shipment/hand-off (or remote cutover coordination).

Virtualization and server (Scale, VMware, Hyper-V)

Troubleshoot VMware and/or Hyper-V (hosts, VM performance/availability issues, networking/storage basics).
Scale Computing familiarity is a plus (or similar HCI experience with demonstrated ability to ramp quickly).
Windows Server administration: roles/features, patching, backups/restore concepts, and common troubleshooting patterns.

Microsoft 365 and identity (Commercial, GCC, GCC High)

Comfortable working beyond user accounts in Microsoft 365 admin experiences.
MFA and Conditional Access fundamentals (where to configure, common policies, and how to avoid lockouts).
Hybrid identity concepts; AD Connect basics strongly preferred (what it does and common sync troubleshooting).
Escalation-level troubleshooting across core services (Exchange Online/Teams/SharePoint fundamentals).

Work Environment

This job operates primarily in a professional office environment. The role provides remote support into customer environments from our office and performs hands-on staging/build/testing of equipment in an office/lab setting. Onsite customer visits may be required based on contract scope.

Physical Demands

This position may require standing, bending, and lifting equipment during staging/build activities. Ability to lift and carry up to 40 lbs, and to rack/mount equipment with assistance as needed.

Position Type/Expected Hours of Work

Full-time. Typical schedule is Monday through Friday during business hours. Occasional evening/weekend work may be required for critical incidents, maintenance windows, or cutovers. Light on-call rotation (typically once every few months); occasional after-hours work during critical incidents or cutovers.

Travel

Onsite customer visits may be required for specific contracts, cutovers, or escalations (not routine by default).

Required Education and Experience

U.S. citizenship required to support certain regulated customers and environments.
5+ years of IT support experience with proven escalation ownership (Tier 3 or equivalent).
Strong networking fundamentals: VLANs, subnetting, DHCP/DNS, routing basics, and troubleshooting methodology.
Hands-on firewall experience in production: NAT, rule sets, VPN troubleshooting, and change validation (Sophos preferred).
Production experience with Windows Server and Active Directory fundamentals (AD DS, DNS; basic GPO knowledge).
Microsoft 365 administration beyond user accounts (identity and security fundamentals; Conditional Access knowledge strongly preferred).
Strong customer-facing communication and active listening; able to work directly with SMB owners.

Preferred Education and Experience

MSP experience supporting multiple customers with differing standards and tooling.
Switching/wireless experience (Ruckus and/or Aruba preferred).
VMware and/or Hyper-V experience; Scale Computing experience is a plus.
PowerShell scripting/automation (runbooks, repeatable fixes).
Compliance/security exposure (CMMC/NIST/CIS) and secure configuration practices.
Preferred platforms (plus): Sophos, Ruckus, Aruba, Scale Computing, Hyper-V, VMware (plus; not required).

Work Authorization/Security Clearance (if applicable)

U.S. citizenship required to support certain regulated customers and environments.

AAP/EEO Statement

Velocity1 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Other Duties

Please note that the job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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