Staff Technical Program Manager, Diagnostic Engineering

About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary Diagnostic Engineering works throughout the service, software and engineering communities to ensure our customers have the best experience possible with their vehicle. Collaborate and maintain an operational partnership with Software, Service Engineering, Field Diagnostics, Service Center Managers, Reliability, Engineering, Reman teams, and others to successfully execute the best customer experience as well as ensuring continued growth of Rivian. Engage and drive accountability and actions especially with regards to service impacts on future programs. Deep engagement and understanding of the future roadmap and how Diagnostic Engineering can help shape the future vehicle ownership and serviceability. Ensure current vehicle programs are engaging Diagnostic Engineering on current software launches, trending issues, vehicle diagnostic challenges, vehicle controls software and other software/engineering/field issues. Responsibilities Collaborate with related stakeholders across Rivian Service to align on project(s) goals, prioritization, roadmaps, and track progress from concept to launch/grow/optimize each project. Coordinate implementation of Diagnostic Engineering requirements Work with Engineering teams and Field Service to develop metrics and dashboards to track progress using platforms like JIRA, Lucid, and Databrick. Manage multiple Jira projects to create accountability and triangulation of work product across field diagnostics, software, and diagnostics engineering Review current processes to identify and document bottlenecks or roadblocks to improve diagnostic time for our Technicians. Hold cross functional teams accountable for development on diagnostic priorities Ensure the field accurately captures challenges and requirements into the DE team as well as the software organization Help manage and define the direction of service diagnostic tools and data Role requires high levels of initiative, independent judgement and indirect leadership capability Responsible for Diagnostic Engineering deliverables status at program checkpoints and executive reviews Create, own, drive real time data sources to hold teams accountable for navigating rapid changes Planning and coordinating vehicle assets and validation schedules for diagnostic testing across builds Hands on data analysis using Databricks. Writing and validating queries and dashboards for diagnostic improvements Establish best practices and standards of work for Diagnostic Engineering. Develop Service workstreams and tasks to support the vehicle development process Identify, define, promote emerging product and service issues to appropriate channels and into a closed loop system for problem resolution Support Dealer Field Action bulletins (safety, compliance, emission, customer satisfaction, service update) Qualifications 6+ years of experience in Automotive, with a focus on collaboration with software development BA or BS in a related discipline preferred. Technical understanding of vehicle systems and development Proficient in Jira, Lucid, Databricks, other data management tools Strong leadership capability. Strong collaborator, with a willingness to drive change. Strong program management and timeline/task execution (able to drive to critical path) Experience leading teams with a proven track record in an automotive or high-tech environment. Broad experience defining, launching, and driving strategic process redesign initiatives to improve internal and external processes and operations, working closely with cross-functional teams and stakeholders in a technology environment. Ability to define critical aspects of schedule and determine critical path. Ability to lead through influence, not necessarily reporting structure. Ability to evaluate and adjust priorities as urgent issues arise. Strong written and verbal communication skills. Ability to stand, sit, or walk for 8-10 hours per day Required to communicate using phone and/or e-mail Ability to view, read, and interpret documents Ability to perform all duties in an office environment that may contain ambient noise and temperature fluctuations Pay Disclosure The salary range for this role is USD 137,800 - 172,200 for SoCal based applicants and USD 149,700 - 187,100 for San Francisco/Bay Area based applicants. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs. The successful candidate may be eligible for annual performance bonus and equity awards. We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian’s 401(k) Plan and Employee Stock Purchase Plan if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com. You can apply for this role through careers.rivian.com (or through internal-careers-rivian.icims.com if you are a current employee). This job is not expected to be closed any sooner than February 6, 2026. Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com. Candidate Data Privacy and Technology Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. How We Use AI in Our Hiring Process: To ensure transparency, we want candidates to know that Rivian uses iCIMS Talent Cloud Artificial Intelligence (TCAI) and AI-enabled tools to assist with screening, reviewing, organizing and highlighting profiles and applications that match the key requirements for each role. AI does not make hiring decisions: Qualified candidate applications are reviewed by a member of our team, and all decisions throughout the process are made by humans. We use AI to support efficiency and consistency, not to replace human judgment. We are committed to a fair, thoughtful, and equitable experience for every candidate. Participation in AI profile matching is entirely voluntary. If you prefer that your profile not be used in this process, you can opt out at any time. Opting out means your profile will be excluded from automated matching and will not be surfaced for additional roles through this system. Your current application remains active and will not be affected in any way. Please note that we are currently not accepting applications from third party application services. Collaborate with related stakeholders across Rivian Service to align on project(s) goals, prioritization, roadmaps, and track progress from concept to launch/grow/optimize each project. Coordinate implementation of Diagnostic Engineering requirements Work with Engineering teams and Field Service to develop metrics and dashboards to track progress using platforms like JIRA, Lucid, and Databrick. Manage multiple Jira projects to create accountability and triangulation of work product across field diagnostics, software, and diagnostics engineering Review current processes to identify and document bottlenecks or roadblocks to improve diagnostic time for our Technicians. Hold cross functional teams accountable for development on diagnostic priorities Ensure the field accurately captures challenges and requirements into the DE team as well as the software organization Help manage and define the direction of service diagnostic tools and data Role requires high levels of initiative, independent judgement and indirect leadership capability Responsible for Diagnostic Engineering deliverables status at program checkpoints and executive reviews Create, own, drive real time data sources to hold teams accountable for navigating rapid changes Planning and coordinating vehicle assets and validation schedules for diagnostic testing across builds Hands on data analysis using Databricks. Writing and validating queries and dashboards for diagnostic improvements Establish best practices and standards of work for Diagnostic Engineering. Develop Service workstreams and tasks to support the vehicle development process Identify, define, promote emerging product and service issues to appropriate channels and into a closed loop system for problem resolution Support Dealer Field Action bulletins (safety, compliance, emission, customer satisfaction, service update) 6+ years of experience in Automotive, with a focus on collaboration with software development BA or BS in a related discipline preferred. Technical understanding of vehicle systems and development Proficient in Jira, Lucid, Databricks, other data management tools Strong leadership capability. Strong collaborator, with a willingness to drive change. Strong program management and timeline/task execution (able to drive to critical path) Experience leading teams with a proven track record in an automotive or high-tech environment. Broad experience defining, launching, and driving strategic process redesign initiatives to improve internal and external processes and operations, working closely with cross-functional teams and stakeholders in a technology environment. Ability to define critical aspects of schedule and determine critical path. Ability to lead through influence, not necessarily reporting structure. Ability to evaluate and adjust priorities as urgent issues arise. Strong written and verbal communication skills. Ability to stand, sit, or walk for 8-10 hours per day Required to communicate using phone and/or e-mail Ability to view, read, and interpret documents Ability to perform all duties in an office environment that may contain ambient noise and temperature fluctuations