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Rivian

Sr. Field Service Engineer

Chelsea, MA, United States
Shelton, CT, United States
West Henrietta, NY, United States
Clifton Park, NY, United States
Hudson, NH, United States

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Job details

Pay: The salary range for this role is USD 79,700- 99,600 for New Hampshire based applicants, USD 87,300-109,100 for Massachusetts and Connecticut based applicants and USD 94,900-118,600 for New York based applicants.
Apply by: Nov 9, 2027
Posting language: English
Posted: Nov 9, 2026

Original job description

About Rivian

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Role Summary

The Sr. Field Service Engineer acts as the technical bridge between real-world vehicle usage and Rivian’s engineering and product development teams. You will drive field issue detection, structured root cause analysis, and corrective action implementation, ensuring every customer experience informs our continuous product improvement journey. This role supports diagnostic and repair strategies, champions product feedback from the field, and enables scalable quality solutions across all Rivian vehicle systems.

Responsibilities

Act as a field product expert across Rivian’s vehicle platforms (HV Battery, Drive Units, Infotainment, ADAS, Chassis Systems, etc.).
Lead structured field investigations for early-life failures, durability issues, and emergent customer trends.
Partner with Field Service Technicians and Service Engineering to deliver advanced diagnostics, while capturing field learnings for upstream product corrections.
Drive root cause analysis efforts using formal methodologies (5-Whys, Fishbone, Fault Tree) and close quality loops with Engineering and Reliability teams.
Develop rapid diagnostic and repair plans that prioritize customer uptime and serviceability, including software and hardware solutions.
Create detailed field diagnostics and technical documentation to inform Service and Design loops.
Collaborate with Diagnostic Engineering, Diagnostics Specialists, and Quality teams to streamline diagnostics, improve detection methods, and refine repair procedures.
Support the development of remote diagnostic and field data capture tools to proactively monitor vehicle performance and identify trends.
Mentor and train service locations on best practices for advanced diagnostics and early issue detection.
Implement incident response protocols for critical field events requiring immediate data gathering or technical resolution.
Drive field validation initiatives to ensure corrective actions and new product updates are effective under real-world conditions.
Champion a culture of product ownership, collaboration, and continuous improvement across field service and engineering functions.
Frequent travel (up to 75%) is required. Must be able to travel in your region on a weekly basis.

Qualifications

7-10+ years as ASE Certified Master Level Technician highly desired
Bachelor’s or Master’s Degree in Mechanical Engineering, Electrical Engineering, Automotive Engineering, or related technical discipline (preferred) and 2-5 years of direct experience in automotive product engineering, service engineering, field quality engineering, or reliability engineering.
Deep technical understanding of complex vehicle systems including electric drive systems, HV batteries, infotainment, and embedded controls.
Strong experience in diagnosing system-level failures and collaborating on design or process improvements.
Skilled in formal problem-solving tools and root cause methodologies (8D, 5-Whys, Fault Tree Analysis).
High proficiency with vehicle diagnostic tools, CAN tools, and data analysis platforms (Databricks, Tableau, etc.).
Coding or scripting experience (Python, C/C++) is highly desirable for tool development and automation.
Knowledge of Linux, Android-based systems, and OTA update processes is a plus.
Hands-on field experience supporting vehicle diagnostics and repairs.
Strong cross-functional collaboration skills with Product Development, Manufacturing, Reliability, and Quality organizations.
Effective communicator, able to clearly present complex technical issues to engineering and non-technical audiences.
Passion for innovation, adventure, and making a real-world impact through sustainable product development.
Commitment to travel up to 75% throughout Northern California and Northwest Nevada.
Minimum age of 21
No driving related suspensions or revocation of Driver License (within a 3-5 year period)
Ability to read and speak fluent English
No drug or alcohol related driving incidents in the last 3 years
No more than 1 serious moving violation in the last 3 years
Must have a valid driver's license in the state of residence that you will be driving/operating a vehicle
Will be subject to continuous Motor Vehicle Record (MVR) monitoring

Pay Disclosure

The salary range for this role is USD 79,700- 99,600 for New Hampshire based applicants, USD 87,300-109,100 for Massachusetts and Connecticut based applicants and USD 94,900-118,600 for New York based applicants. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs. The successful candidate may be eligible for annual performance bonus and equity awards. We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian’s 401(k) Plan and Employee Stock Purchase Plan if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com. You can apply for this role through careers.rivian.com (or through internal-careers-rivian.icims.com if you are a current employee). This job is not expected to be closed any sooner than February 6, 2026.

Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com. Candidate Data Privacy and Technology Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.

How We Use AI in Our Hiring Process: To ensure transparency, we want candidates to know that Rivian uses iCIMS Talent Cloud Artificial Intelligence (TCAI) and AI-enabled tools to assist with screening, reviewing, organizing and highlighting profiles and applications that match the key requirements for each role.

AI does not make hiring decisions: Qualified candidate applications are reviewed by a member of our team, and all decisions throughout the process are made by humans. We use AI to support efficiency and consistency, not to replace human judgment. We are committed to a fair, thoughtful, and equitable experience for every candidate.

Participation in AI profile matching is entirely voluntary. If you prefer that your profile not be used in this process, you can opt out at any time. Opting out means your profile will be excluded from automated matching and will not be surfaced for additional roles through this system. Your current application remains active and will not be affected in any way.

Please note that we are currently not accepting applications from third party application services.

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