About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary The Senior Manager, Regional Field Service will be responsible for regional service strategy and overdelivering on the customer experience at our service locations. This role will require establishment of high standards of performance and operational excellence, as well as management of regional operations. Areas requiring direct oversight by this role will include vendor management, risk management and mitigation. This role is field-based and will require travel throughout the region. The ideal candidate will have proven success in managing high performing teams across a regional or national footprint. This role will require a dynamic and resourceful leader with excellent communications skills, who will foster cross functional interaction and champion a culture of continuous improvement across the organization. Demonstrated leadership in the region for day-to-day management of high performing, high profile service centers in a dynamic environment. This role will require extensive traveling, operational excellence, creative and data-driven problem solving. This role will also serve as the liaison between regional service centers and HQ based teams for the purpose of training, process standardization, continuous improvement and escalations. Responsibilities Build and develop a high-impact team of customer-facing professionals (technicians, service advisors, detailers, and parts advisors), capable of maintaining regional service centers in a fast-paced and dynamic environment Lead and manage local operations on the ground with a servant-leadership, hands-on mindset Execute launch strategy for new service locations in region Execute on deliverables, milestone reports, open action items and risk mitigation plans Support and implement regional service and parts plans and initiatives Lead and drive quality and improvement in the region to deliver on all key performance indicators Support and drive quality and improvement in the region to deliver on all key performance indicators related to inventory counts, parts binning and ordering, and systems tracking A highly effective steward of company resources Manage operational execution and ensure brand standards are met in accordance with company policies Responsible for operational excellence in the region Promote an environment of personal growth and accountability Manage complex field challenges and collaborate with SME’s Manage your regional book of business including but not limited to P&L responsibility and customer satisfaction metrics Collaborate and partner with cross functional teams regularly to implement, support and continuously improve field service operations and organizational goals Maintain market policy awareness and business development strategy as needed for the territory assigned This role may require regular interaction with customers and their families, 3rd party affiliates, and suppliers within Rivian facilities, on mobile service routes, or at community outreach events Qualifications 8+ years of experience in automotive, OEM, tier 1, and/or technical field, with emphasis in engineering, quality, service, operations, and supply chain is preferred Bachelor’s Degree or equivalent field experience Experience in leading teams in an automotive, high tech or similar environment Proven success in driving service requirements in a matrix organization Must possess a valid driver’s license, with a clean driving record Experience managing multiple projects across varying geographic locations simultaneously Broad experience defining, launching, and driving strategic process redesign initiatives to improve internal and external processes and operations, working closely with cross-functional teams and stakeholders in a technology environment Experience in a startup environment and scaling teams is a plus Ability to travel within and occasionally outside of your region Strong written and communications skills High attention to detail Strong bias for action Experience working in start-up environments preferred Experience in leading automotive or high-tech team-orientated, fast-paced work environment Understanding of problem-solving methods such as SWOT Analysis, Lean implementations, Six Sigma operational and Visual Management standards preferred Must possess a valid driver's license and clean driving record Minimum age of 21 No driving related suspensions or revocation of Driver License (within a 3-5 year period) Understanding of problem-solving methods such as SWOT Analysis, Lean implementations, Six Sigma operational and Visual Management standards preferred Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs). Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners Ability to read and speak fluent English Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics. Required to, communicate using telephone and/or email Candidates must reside in the assigned market for the full duration of time in role Pay Disclosure The salary range for this role is $143,700 - $190,370 for Washington based applicants and $131,200 - $173,840 for Oregon based applicants. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs. The successful candidate may be eligible for annual performance bonus and equity awards. We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian’s 401(k) Plan and Employee Stock Purchase Program if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com. You can apply for this role through careers.rivian.com (or through internal-careers-rivian.icims.com if you are a current employee). There is no fixed deadline for this application; applications are accepted on an ongoing basis until the role is filled or the opening is no longer needed. Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com. Candidate Data Privacy and Technology Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. How We Use AI in Our Hiring Process: To ensure transparency, we want candidates to know that Rivian uses iCIMS Talent Cloud Artificial Intelligence (TCAI) and AI-enabled tools to assist with screening, reviewing, organizing and highlighting profiles and applications that match the key requirements for each role. AI does not make hiring decisions: Qualified candidate applications are reviewed by a member of our team, and all decisions throughout the process are made by humans. We use AI to support efficiency and consistency, not to replace human judgment. We are committed to a fair, thoughtful, and equitable experience for every candidate. Participation in AI profile matching is entirely voluntary. If you prefer that your profile not be used in this process, you can opt out at any time. Opting out means your profile will be excluded from automated matching and will not be surfaced for additional roles through this system. Your current application remains active and will not be affected in any way. Interview Integrity & AI Policy Our interview process is designed to evaluate your personal technical foundation, real-time problem-solving logic, and structured capabilities. Therefore, the use of assistive generative AI tools to formulate or deliver your solutions during live interview sessions is not permitted. We care most about how you think - how you make sense of unclear requirements, weigh trade-offs, and explain why you chose one approach over another. We value your unique human perspective, your authenticity, and the journey it takes to reach a solution. Please note that we are currently not accepting applications from third party application services. Build and develop a high-impact team of customer-facing professionals (technicians, service advisors, detailers, and parts advisors), capable of maintaining regional service centers in a fast-paced and dynamic environment Lead and manage local operations on the ground with a servant-leadership, hands-on mindset Execute launch strategy for new service locations in region Execute on deliverables, milestone reports, open action items and risk mitigation plans Support and implement regional service and parts plans and initiatives Lead and drive quality and improvement in the region to deliver on all key performance indicators Support and drive quality and improvement in the region to deliver on all key performance indicators related to inventory counts, parts binning and ordering, and systems tracking A highly effective steward of company resources Manage operational execution and ensure brand standards are met in accordance with company policies Responsible for operational excellence in the region Promote an environment of personal growth and accountability Manage complex field challenges and collaborate with SME’s Manage your regional book of business including but not limited to P&L responsibility and customer satisfaction metrics Collaborate and partner with cross functional teams regularly to implement, support and continuously improve field service operations and organizational goals Maintain market policy awareness and business development strategy as needed for the territory assigned This role may require regular interaction with customers and their families, 3rd party affiliates, and suppliers within Rivian facilities, on mobile service routes, or at community outreach events 8+ years of experience in automotive, OEM, tier 1, and/or technical field, with emphasis in engineering, quality, service, operations, and supply chain is preferred Bachelor’s Degree or equivalent field experience Experience in leading teams in an automotive, high tech or similar environment Proven success in driving service requirements in a matrix organization Must possess a valid driver’s license, with a clean driving record Experience managing multiple projects across varying geographic locations simultaneously Broad experience defining, launching, and driving strategic process redesign initiatives to improve internal and external processes and operations, working closely with cross-functional teams and stakeholders in a technology environment Experience in a startup environment and scaling teams is a plus Ability to travel within and occasionally outside of your region Strong written and communications skills High attention to detail Strong bias for action Experience working in start-up environments preferred Experience in leading automotive or high-tech team-orientated, fast-paced work environment Understanding of problem-solving methods such as SWOT Analysis, Lean implementations, Six Sigma operational and Visual Management standards preferred Must possess a valid driver's license and clean driving record Minimum age of 21 No driving related suspensions or revocation of Driver License (within a 3-5 year period) Understanding of problem-solving methods such as SWOT Analysis, Lean implementations, Six Sigma operational and Visual Management standards preferred Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs). Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners Ability to read and speak fluent English Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics. Required to, communicate using telephone and/or email Candidates must reside in the assigned market for the full duration of time in role
