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Added 1 min ago
Maintenance Engineer
Schulte Companies
Palm Springs, CA
…inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most…
Added 1 min ago
Sous Chef
Schulte Companies
Palm Springs, CA
…inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most…
Added 3 mins ago
Elite Stylist
Ulta Beauty, Inc.
Corvallis, OR
…emphasis on the guest’s total look. They support the Experience Manager (EM) and Assistant Services Manager (ASM) and focus on performance (service sales, and productivity), people (guest…
Added 5 mins ago
SA
Manager - Business Analytics (Production Operations Support)
San Antonio Water System
San Antonio, TX
- $101,254 to $181,314 USD / year
JOB SUMMARYThe Manager – Business Analytics is responsible for the development and management of Customer Service performance metrics and operational analytics that will translate raw data…
Added 7 mins ago
Technical Program Manager III, AI Product Growth, Google Ads
Google
Mountain View, CA
…whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish.…
Added 7 mins ago
Technical Program Manager, Neutral Atoms, Quantum AI
Google
Boulder, CO
…whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish.…
Added 7 mins ago
Territory Executive - Illinois
PagerDuty
Cheyenne, WY
…competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for…
Added 7 mins ago
AT
Senior Technical Program Manager
Akamai Technologies, Inc.
Cheyenne, WY
- $119,600 to $215,400 USD / year
As a Senior Technical Program Manager, you will require technical understanding of AI/ML systems, exceptional organizational and program management skills, and proven experience leading…
Added 7 mins ago
Senior Broker Relationship Manager - Small Commercial
Travelers Insurance Company
Cheyenne, WY
…employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive…
Added 7 mins ago
Manager Strategic Risk Adjustment Programs
Highmark Health
Cheyenne, WY
…Will be responsible for professional coaching and mentoring of program team…
Added 7 mins ago
Senior Proposal Manager
Maximus
Cheyenne, WY
Maximus is thrilled to announce an opportunity for a Senior Proposal Manager. The primary responsibility of this role is to lead cross‑functional proposal teams, including collaboration…
Added 7 mins ago
Construction Manager, Retail
Meta
Cheyenne, WY
Meta is seeking an experienced Construction Manager to lead the planning, design, and delivery of retail store construction projects across Meta's physical retail portfolio. In this role,…
Added 7 mins ago
Cyber Security Manager - Diego Garcia
Amentum
Cheyenne, WY
…critical infrastructure sectors, is seeking an FRCS Cybersecurity Manager to support a government contract based on the island of Diego…
Added 7 mins ago
C
Delivery Manager, Healthcare Payer
Cognizant
Cheyenne, WY
- $130,000 to $153,000 USD / year
As a Delivery Manager Healthcare Payer you will make an impact by leading complex healthcare payer transformation programs through platform implementation, modernization, migration, and…
Added 7 mins ago
Wireless Sales Manager - W1617/W3778
OSL Retail Services
CASPER, WY
Benefit from on-the-job training, career advancement and generous employee referral program
Added 7 mins ago
Principal Aftermarket Technical Product Manager
GE Aerospace
Cheyenne, WY
As Principal Technical Product Manager – Aftermarket, you will own the product vision, strategy and roadmap for the digital solutions that support the Service & Repair value streams in…
Added 7 mins ago
Principal Portfolio Manager, Infrastructure Development
Meta
Cheyenne, WY
…Infrastructure team is seeking an experienced Principal Portfolio Manager to serve as the operational backbone of our Energy Infrastructure Investments pillar. This individual will be…
Added 7 mins ago
EG
Business Systems Analyst (BSA)
Eliassen Group
Cheyenne, WY
- $70 to $80 USD / hour
…execution. This is not a traditional technical BSA or Project Manager role. The ideal candidate operates as a strategic generalist, helping create structure around priorities, connect…
Added 10 mins ago
BioLife Medical Support Specialist - LPN
USA - 3387 BioLife Plasma Services, LP
Towson, MD
…and quality is expected. You will report to the Plasma Center Manager and will perform as a Medical Support Specialist to support plasma center…
Added 11 mins ago
Lead Cashier
Ulta Beauty, Inc.
Kennett Square, PA
…loyalty), people (guest service, and associate training and development), and process (operating procedures and compliance standards with an emphasis on cashiering). The Lead Cashier…
Added 11 mins ago
UB
Master Stylist
Ulta Beauty, Inc.
Toms River, NJ
- $15.92 to $20.2 USD / hour
…emphasis on the guest’s total look. They support the Experience Manager (SM) and Assistant Services Manager (ASM) through a focus on performance (service sales, and productivity), people…
Added 11 mins ago
TR
Early Childhood Case Manager (88742)
THE RESOURCE EXCHANGE
Colorado Springs, CO
- $22.32 to $23.18 USD / hour
Growth & Development: Leadership, career advancement, and workgroup opportunities to help you thrive.
Added 12 mins ago
M
Senior Business Operations Manager
Microsoft
United States
- $97,600 to $206,400 USD / year
As WDS expands its Enterprise Commercial initiatives, we are establishing a new Senior Business Operations Manager role, focused on Enterprise Programs, to strengthen execution oversight…
Added 12 mins ago
M
Principal Product Manager
Microsoft
WA · CA · Redmond, WA · Mountain View, CA · Redmond · Mountain View
- $142,800 to $304,200 USD / year
Bachelor's Degree AND 8+ years experience in product/service/program management or software development
Added 12 mins ago
Experience Manager
Ulta Beauty, Inc.
Gresham, OR
Support all aspects of manager and associate professional development, including training, providing individualized competency-based feedback and coaching, performance reviews, succession…

Closed listing

Rivian

Manager, Field Service

Canton, MA, United States

The salary range for this role is $112,100 - $148,500 for Massachussets based applicants.

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: The salary range for this role is $112,100 - $148,500 for Massachussets based applicants.
Closing date: Nov 5, 2027
Posting language: English
Posted: Nov 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

About Rivian

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Role Summary

The Service Operations Manager requires an experienced professional with high levels of energy and initiative, deep understanding of service processes, go-getter attitude, great leadership skills, and cross-team collaboration. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset.

Responsibilities

Accountable for effectively managing a P&L, Work in Progress (WIP) and customer experience measured by a Net Promoter Score (NPS)
Lead and manage all local operations on the ground with a servant-leadership, hands-on mindset
Ensure that programs and processes are developed, assessed, communicated, and administered in compliance with Rivian's objectives
Manage and be accountable for high value inventory reconciliation
Collaborate with Service Operations, Sales, Retail, and Delivery & Field Operations teams
Work in partnership with cross functional teams regularly on implementing and continuously improving field service operations
Prioritize, plan, and coordinate logistics and meetings with internal teams and external parties
Build a strong customer-centric team of Mobile/Service Technicians, Service Advisors, and Parts Advisors
Lead and take ownership of management responsibility relating to hiring, performance management, and overall employee development planning
Build a Rivian culture that is inclusive, and maintain high levels of team morale
Responsible for ensuring the establishment of safe service business practices and processes
Follow and promote Rivian's high standards of safety, cleanliness, and organization
Develop and maintain a process to track and report on KPI's at the Service Centers
Directly guides and develops site leadership, including but not limited to the RIV EXCEL process, establishing a cascade of accountability that ensures operational goals are met across all shifts and department
This role may require regular interaction with customers and their families, 3rd party affiliates, and suppliers within Rivian facilities, on mobile service routes, or at community outreach events

Qualifications

Bachelor’s degree or equivalent work experience
Ability to have a direct impact on scalability in a complex organization
Effectively manage remote service teams and a driver of people performance
Excellent verbal and written and communication skills
Outstanding planning and organizational skills with a focus in operational excellence
Detail-oriented with strong analytical and interpersonal skills
Demonstrated high-level administrative experience, including advanced computer skills (Microsoft office)
Ability to perform duties with a high level of professionalism, flexibility, discretion, judgment, diplomacy, and tact
Proven ability to effectively handle and adapt to multiple priorities, organize workload, and meet deadlines
Knowledge of automotive equipment and servicing methods
Must possess a valid driver's license and clean driving record
Automotive Technical skills preferred
Able and flexible to travel as needed
Automotive repair knowledge preferred
Experience working in start-up environments preferred
Experience in leading automotive or high-tech team-orientated, fast-paced work environment
Understanding of problem-solving methods such as SWOT Analysis, Lean implementations, Six Sigma operational and Visual Management standards preferred
Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs).
Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners
Strong understanding of written and spoken English
Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics

Pay Disclosure

The salary range for this role is $112,100 - $148,500 for Massachussets based applicants. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs.

The successful candidate may be eligible for annual performance bonus and equity awards.

We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian’s 401(k) Plan and Employee Stock Purchase Program if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com.

You can apply for this role through careers.rivian.com (or through internal-careers-rivian.icims.com if you are a current employee). There is no fixed deadline for this application; applications are accepted on an ongoing basis until the role is filled or the opening is no longer needed.

Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com. Candidate Data Privacy and Technology Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.

How We Use AI in Our Hiring Process: To ensure transparency, we want candidates to know that Rivian uses iCIMS Talent Cloud Artificial Intelligence (TCAI) and AI-enabled tools to assist with screening, reviewing, organizing and highlighting profiles and applications that match the key requirements for each role.

AI does not make hiring decisions: Qualified candidate applications are reviewed by a member of our team, and all decisions throughout the process are made by humans. We use AI to support efficiency and consistency, not to replace human judgment. We are committed to a fair, thoughtful, and equitable experience for every candidate.

Participation in AI profile matching is entirely voluntary. If you prefer that your profile not be used in this process, you can opt out at any time. Opting out means your profile will be excluded from automated matching and will not be surfaced for additional roles through this system. Your current application remains active and will not be affected in any way.

Please note that we are currently not accepting applications from third party application services.

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