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Added 1 min ago
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CLINICAL NURSE II - CERMAK
IL
- $40.25 to $54.55 USD / hour
Communicates unit activities to the Nurse Manager
Added 1 min ago
Customer Service Representative
Default Brand
Atlanta, GA
…reconcile transactions according to company policies under Office Manager…
Added 1 min ago
Service Operations Supervisor
Distro
Dallas, TX
…submitting cases in Client Space to internal departments for resolution. Determine and recommend annual increases and/or reductions to client’s administrative fees. Assist with client tax…
Added 1 min ago
Service Operations Supervisor
Distro
Chandler, AZ
Manage and escalate client issues through various communication platforms, including submitting cases in Client Space to internal departments for resolution.
Added 1 min ago
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Personal Injury Case Manager
Distro
Henderson, NV
- $30 to $40 USD / hour
Position Summary Personal Injury Case Manager Bilingual English/Spanish
Added 1 min ago
Payroll Manager of HCM
Distro
AZ
Position Summary: Payroll Manager, HCM - responsible for ensuring a team of specialists successfully supports clients and achieves their career goals.
Added 1 min ago
Customer Operations Supervisor
Percepta
Asheville, NC
…call and escalation data, identification of workforce gaps and resolution, and presenting recommended action plans to the Operations Manager based upon research…
Added 2 mins ago
HP Tier 2.5 Support Engineer
Bell and Howell
Nashville, TN
…phone, and on-site as required; monitoring status of problem resolution at all times. Is considered to be a product expert on most products and may play a lead support role in the…
Added 2 mins ago
Customer Care Specialist
Bell and Howell
Durham, NC
Reporting directly to the Manager of the Customer Care Center, this person plays a key part in our Customer Service team! This role updates databases, answers support calls, and keeps…
Added 2 mins ago
IJ
Program Manager
IntelliDyne Jobs for Veterans
Washington, DC
- $150,000 to $190,000 USD / year
IntelliDyne is seeking a highly skilled and strategic Technical Program Manager to lead a complex, high-impact IT contract supporting enterprise infrastructure, service desk operations, and…
Added 2 mins ago
Specialty Pharmacy Staff Pharmacist
The Duluth Clinic, Ltd.
United States
…students, supervision of the pharmacy technicians and interns, resolution of customer service issues, billing, record keeping, monthly audits, and other functions necessary for optimal…
Added 3 mins ago
QC Project Lead
Audubon Companies
Houston, TX
…Project Lead works under the direction of the Quality Field Manager and Director of Quality and…
Added 3 mins ago
Account Manager
Securitas Security Services
Boston, MA
…to an assigned account including client service and problem resolution, service enhancement and expansion, new business development, operational effectiveness, preparation of post orders,…
Added 3 mins ago
Engineer - Project Engineer-Design Lead
Eli Lilly and Company
United States
Coordinate all design for the Project Manager during all design phases of the project and be responsible in delivering the conceptual design review and basic design review.
Added 3 mins ago
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Security Account Manager
Securitas Security Services
Aurora, CO · Denver, CO
- $55,000 to $58,000 USD / year
Securitas plays an essential role for our clients and in society. The Security Account Manager position helps maintain a safe and secure environment for our clients by managing the security…
Added 3 mins ago
TF
Food Production Manager
The Fresh Market Inc
Scarsdale, NY
- $23 to $28.75 USD / hour
Do you have a passion for production? Can you deliver a first-class experience for guests? As our Production Manager, you will take the lead in managing team members and the department's…
Added 3 mins ago
TF
Deli Manager
The Fresh Market Inc
Nags Head, NC
- $22.08 to $27.6 USD / hour
As the Deli Manager, you are taking the lead in directing team members, managing department inventory, pricing integrity, training, and other operational processes that require significant…
Added 4 mins ago
Personal Banker 1 - Lima Allentown
WesBanco Bank, Inc.
Lima, OH
The Personal Banker will assist the Banking Center Manager in targeted outside sales activities and participate in community service opportunities in the specific community or market. From…
Added 4 mins ago
Assistant Manager
Sonic
Fort Worth, TX
Immediate Supervisor: General Manager/Operating Partner
Added 4 mins ago
Assistant Manager
Sonic
North Richland Hills, TX
Immediate Supervisor: General Manager/Operating Partner
Added 4 mins ago
Assistant Manager
Sonic
Hurst, TX
Immediate Supervisor: General Manager/Operating Partner
Added 4 mins ago
Assistant Manager
Sonic
Fort Worth, TX
Immediate Supervisor: General Manager/Operating Partner
Added 4 mins ago
Assistant Manager
Sonic
Flower Mound, TX
Immediate Supervisor: General Manager/Operating Partner
Added 4 mins ago
Assistant Manager
Sonic
Irving, TX
Immediate Supervisor: General Manager/Operating Partner
Added 5 mins ago
F&B Floor Manager
Gale Hotels
Miami, FL
The F&B Floor Manager is responsible for managing daily front-of-house food and beverage operations, leading assigned service teams, and ensuring consistent, high-quality guest experiences…

Riverlane

IT Support Engineer (Desktop & Linux)

Boston, MA, United States

Salary: $75,000 to $90,000, DOE

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Job details

Pay: Salary: $75,000 to $90,000, DOE
Posting language: English
Posted: Nov 10, 2026

Original job description

Boston, MA, US | Full-time|Hybrid

Salary: $75,000 to $90,000, DOE

The salary range for this role is broad, as we are able to consider varying levels of experience. Any offer made will carefully take into account level of experience (including relevant industry experience), transferable relevant skills and previous relevant achievements.]

About us

Riverlane’s mission is to master quantum error correction (QEC) and unlock a new age of human progress. From advances in material and climate science, to complex chemistry simulation for new drug design, quantum computers will help humanity solve some of its most important challenges. But without QEC, the industry’s defining technical challenge, such breakthroughs can never be achieved. Riverlane is the world leader in QEC technology. QEC is a complex problem that requires a range of skills, talent and passion.

Having raised more than $125M in funding to date to accelerate our cutting-edge R&D in quantum error correction (QEC), Riverlane partners with many of the world’s leading quantum hardware providers and government agencies to make fault-tolerant quantum computing a reality. We’re making remarkable progress and growing fast.

We’ve got a great opportunity for a customer-facing IT Support Engineer, who enjoys rolling up their sleeves and making technology work for people.

You’ll deliver hands-on support across Riverlane’s IT environment, ensuring our systems, devices, and networks are secure, reliable, and easy to use. Working alongside our global IT team and partners, you’ll help deliver reliable, high-quality IT services across the organisation, supporting colleagues whether they’re in the office, working hybrid, or fully remote.

This is a highly practical, customer-facing role, perfect for someone who loves problem-solving, enjoys troubleshooting, and takes pride in finding solutions, and seeing issues through to resolution.

What you will do

User Support & Onboarding

Set up new starters with hardware, accounts, and access to Riverlane systems, aligned with our IT onboarding plan.
Manage IT hardware assets, including delivery to end users.
Deliver first line‑ technical support across Windows, macOS and Linux devices.
Provide technical support for meeting software, conferencing equipment, office printers, and end-user‑ applications.
Ensure all requests are logged and managed through our support platform, escalating where necessary.
Support the setup and staff onboarding of our new US headquarters in Maryland.
Provide follow the sun support for users based in other regions.
Communicate clearly with your userbase.
Collaborate with the global IT team on projects and deliverables, acting as remote hands where necessary.

Security & Compliance Support

Help implement and monitor cybersecurity policies and participate in internal incident response processes.
Encourage secure behaviour across the company: e.g. multifactor authentication use, safe password practices, device locking, secure data handling etc.

Project & Operational Support

Support IT Manager with IT strategy execution, MSP coordination and continuous service improvements.
Participate in hardware refresh cycles, office IT upgrades, network improvements, and storage/backup initiatives.
Contribute technical input for procurement decisions, vendor evaluations, and internal IT standards.

What we need

Proven experience in an IT support / service desk / technician role.
Strong troubleshooting skills across Windows and macOS (Linux familiarity with a willingness to learn).
A proactive approach; a problem-seeker and solution provider
Experience with an IT ticketing system and ability to effectively monitor these for progress; identifying potential delays or issues early - escalating as needed.
Ability to communicate confidently and clearly with technical and non-technical users.
Proven experience with writing clear and concise documentation to ensure a seamless user experience
Strong organisational skills and ability to prioritise effectively.
Curious, proactive, and eager to learn
Calm under pressure, especially when supporting time critical engineering work.
Comfortable working independently and collaborating as part of a small, high-performing team.
A strong customer service orientation and a desire to provide a frictionless user experience.
Ability to travel (Boston to Maryland) monthly.

Even better if you have…

Experience coordinating with external MSPs or vendors.
Linux system admin basics (useful for engineering environments).
Knowledge of environment specific‑ tools such as Confluence, Jira, Slack.
A learning environment that encourages individual, team and company growth and development, including a regular programme of learning events and training and conference budgets

What can you expect from us

A comprehensive benefits package that includes an annual bonus plan, private medical insurance, life insurance, and 401K contributions
Equity, so that our team can share in the long-term success of Riverlane
Generous paid time off and enhanced family leave
A diverse work environment that brings together experts in many fields (including software and hardware development, quantum information theory, physics and maths) and over 20 different nationalities
A learning environment that encourages individual, team and company growth and development, including a regular programme of learning events and training and conference budgets

How to apply

Please upload your resume and covering letter by clicking 'Apply'. Your covering letter should explain why you are applying for the job and what skills and experience you can bring to the role.

We review CVs as we receive them and interview as soon as we have applications that look like a good match. We do not use closing dates. So, please apply as soon as possible to avoid missing out on this role.

If you have any queries, please contact jobs@riverlane.com.

Everyone is welcome at Riverlane. We are an equal opportunities employer and encourage applications from eligible and suitably qualified candidates regardless of age, disability, ethnicity, gender, gender reassignment, religion or belief, sexual orientation, marital or civil partnership status, or pregnancy and maternity/paternity.

Women and other underrepresented groups may be less likely to apply for a role unless they meet all or nearly all of the requirements. If this applies to you, we still encourage you to apply - you may be a great fit, even if you don’t meet every single qualification. We’d love to hear from you.

If you need any adjustments made to the application or selection process so you can do your best, please let us know. We will be happy to help.

GDPR notice: Riverlane collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details.

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