Care Manager

The Care Manager works under the supervision of the Program Manager and Clinical Director/Supervisor. This position will focus on provision of person-centered services behavioral support services to increase independent living skills and positive community involvement for enrolled participants.

Why Choose New Mexico Solutions?

New Mexico Solutions is now a Certified Community Behavioral Health Clinic (CCBHC), expanding access to high-quality, integrated care in the communities we serve. Join a mission-driven organization committed to clinical excellence, professional growth, and meaningful impact.

We offer:

• Competitive pay
• Comprehensive benefits (health, dental, vision, Telehealth)
• Paid time off + 9 holidays
• Retirement plan options
• Tuition reimbursement + free CEUs
• Clinical supervision
• Wellness & employee assistance programs
• Mileage reimbursement for work related travel
• Public Service Loan Forgiveness (PSLF) - eligible employer
• Eligible clinical positions may qualify for the National Health Service Corps (NHSC) Loan Repayment Program

Essential Functions:

• Providing individual interventions to develop or enhance a client’s ability to make informed independent choices and increase independent functioning in the community
• Providing skills building and support related care plan goals that address symptoms and barriers
• Ensuring members and their identified supports have access to medical, behavioral health, pharmacology, and age appropriate resiliency and recovery support services
• Participates in coordination, development, and implementation of person centered care planning, safety planning, and relapse prevention planning as indicated.
• Demonstrating the ability to recognize and assess suicide potential and risk, physical health risk and provide appropriate responses in emergency/crisis situation.
• Demonstrating the ability to recognize and identify symptoms of mental illness and substance use.
• Participating as a member of a multi-disciplinary team approach to treatment and recovery.
• Providing comprehensive outreach, engagement techniques, and follow up to all assigned individuals.
• Demonstrating the ability to engage and develop rapport with individuals presenting with a variety of symptoms/presentations.
• Providing services that are person-centered, culturally relevant, and are non-judgmental and welcoming to divers populations.
• Documenting all services provided within expected time frames, meets service definitions and regulatory standards, is person-centered and meets quality improvement goals.
• Documenting all services provided in a manner that meets service definitions, regulatory standards, and agency expectations.
• Demonstrating excellent organizational skills and effective use of time management.
• Consistently meets established client care measure expectation.
• Participating in and completing all required training courses in an accurate and timely manner.
• Attending and participating in supervision sessions and demonstrating the ability to apply supervisory recommendations to work performance.
• Provides in on-call and crisis response/support responsibility as assigned.
• Other: Completes other administrative support duties and special projects as developed and assigned.

Qualifications

Education and Experience:

• Master’s Degree in a human service-related field OR

• Bachelor’s degree in a human service-related field and 1-year relevant experience working with the target population preferred OR

• High School Diploma or GED with a minimum of 3 years of experience working with the target population OR

• Certified Peer Specialist (CPS) or Certified Family Specialist (CFS)

• EXPERIENCE: Dependent on the type of education (see above). Entry-level position. Experience needs determined by hiring managers.

• OTHER: Valid drivers’ license and meets the driving privileges guidelines established in HR Policy 12.6 “Vehicle Safety and Client Transportation,”

Knowledge and Skills:

Demonstrated success in the following areas:

• Ability to manage time to meet all deadlines.

• Ability to recognize and identify symptoms of mental illness and suicide and risk potential and respond appropriately.

• Good verbal and written skills.

• Bilingual (English/Spanish) is preferred but not required.