Assistant Facility Manager

::: section ::: section ## Job Skills / Requirements Position Summary Rising Star Corp is seeking a motivated, organized, and detail-oriented Assistant Facility Services Manager / Quality Assurance and Safety Coordinator to support daily operations across multiple commercial and government facilities. This position plays a critical role in ensuring exceptional customer service, maintaining quality standards, supporting field supervisors, coordinating specialty projects, and promoting a safe work environment. The ideal candidate will possess strong leadership, communication, organizational, and problem-solving skills while thriving in a fast-paced environment. Candidates who are currently working in medium-large custodial organizations are encouraged to apply. This position manages 6 janitorial supervisors across 4 states. Key Responsibilities Operations and Customer Relations - Respond to customer requests, questions, and complaints within a 2-4 hour response time. - Conduct customer walk-throughs to evaluate service quality and address customer concerns. - Develop and implement corrective action plans for ongoing service issues. - Build and maintain positive relationships with customers through regular communication and - follow-up. - Pursue opportunities for additional contracts, special projects, and service expansions. Operations Administration - Review, verify, and assist with employee payroll. - Create and coordinate schedules for specialty floor care and other project work. - Maintain equipment inventory and upload equipment maintenance records into Microsoft WTEAM. - Update site log books annually and ensure required documentation remains current. - Monitor and approve supply orders while maintaining appropriate inventory levels. - Assist with employee staffing by conducting phone screenings, collecting onboarding documents, and creating employee personnel files. Quality Assurance - Train, mentor, and provide ongoing guidance to field supervisors. - Conduct semi-annual employee performance evaluations. - Perform routine quality control inspections at customer facilities. - Prepare and distribute quality control reports to customers and supervisors. - Ensure corrective actions are completed promptly and documented appropriately. - Promote continuous improvement in service quality and operational efficiency. Safety Responsibilities - Conduct quarterly employee safety meetings. - Maintain records of workplace accidents, incidents, and near-miss events. - Ensure all employees complete required safety and compliance training. - Train employees on company safety procedures, proper equipment usage, and contract scope of work. Qualifications - Previous experience in janitorial operations, facilities management, quality assurance, or operations - management preferred. - Strong leadership and supervisory skills. - Excellent customer service and conflict resolution abilities. - Strong organizational and time management skills. - Ability to prioritize multiple projects in a fast-paced environment. - Proficient with Microsoft Office (Word, Excel, Outlook); experience with Microsoft Teams or WTEAM is a plus. - Valid driver's license with the ability to travel between customer locations. - Ability to work flexible hours, including occasional evenings and weekends, as business needs require. Preferred Skills - Commercial janitorial industry experience. - Experience managing multiple locations and field employees. - Knowledge of quality assurance programs and safety compliance. - Experience with payroll review, scheduling, inventory management, and employee training. Compensation and Benefits: Annual Salary: $48,000- $52,000 Other Allowance: up to $200 bi-weekly travel budget This position will hav access to a company mobile phone, laptop, and other technology as needed. ::: ::: section ## Additional Information / Benefits Workers Compensation, Social Security Benefits and Unemployment Insurance. Rising Star is an Equal Opportunity Employer. Benefits: Medical Insurance, Paid Vacation, Paid Sick Days, Paid Holidays ::: :::