Demo Site Manager

About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365 - all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors - including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock - and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

About the role The Demo Site Manager owns the strategy, maintenance, and continuous improvement of Rippling’s demo environments - ensuring they are realistic, reliable, and aligned with our go-to-market needs. This role bridges technical execution, enablement, and storytelling to deliver world-class demo experiences that empower GTM teams to sell with impact. You will act as the central point of contact for demo site health, scalability, and release readiness - partnering with Product, Tools, IT, and Solutions Consulting leadership to ensure our demo ecosystem evolves in tandem with Rippling’s growth.

Responsibilities:

1. Demo Environment Management

• Oversee the day-to-day operations, incidents, and health of all demo environments. Be aware of key issues and strategically build plans to limit the impact and ensure we have consistency.
• Maintain visibility into environment uptime, stability, and performance.

2. Managed Site Ownership

• Own configuration, cleanup, and optimization of managed demo sites.
• Create new managed demo sites based on industry & global needs.
• Partner with IT and R&D to explore improved infrastructure capabilities (e.g., environment resets, automation).

3. Product & Tools Partnership

• Collaborate closely with Product GTM and Engineering to ensure new features are properly integrated and stable in demo environments.
• Manage demo readiness for new product launches - scripts, click paths, seeding, and training documentation.
• Represent SC and GTM needs in product planning and top product ask discussions.
• Builds deep relationship with engineering and uses project management to ensure timeliness of fixes.

4. Custom Demo Builds

• Design and maintain industry-specific and persona-based demo environments (e.g., Restaurant, Manufacturing, Healthcare).
• Support custom builds for large deals, events, and global selling motions.
• Develop reusable demo scripts and assets to standardize storytelling across the field.

5. Demo Site Support & Incident Response

• Escalate critical or recurring issues via Jira tickets, tracking to resolution.
• Provide proactive communication to field teams around known issues and resolutions.

6. Reporting & Data Insights

• Track, analyze, and report demo site usage, health trends, and issue resolution rates.
• Deliver monthly business reviews (MBRs) with metrics such as:

•

• Demo Issues Resolved (by priority)
• Projects Completed
• SC Satisfaction and Feedback
• Environment uptime & performance metrics

7. Security & Access Management

• Manage access control, ensuring demo environment data integrity and compliance.
• Remove access for termed employees and manage ownership transfers.
• Ensure responsible data hygiene across shared environments.

8. Communication & Enablement

• Publish demo updates through newsletters, all-hands, and Confluence.
• Document demo best practices, scripts, and environment guides.
• Conduct listening sessions with SCs and AEs to collect feedback and prioritize improvements.

Skills & Qualifications

• 5+ years in Solutions Consulting, Pre-Sales Engineering, or Demo Engineering.
• Strong understanding of SaaS GTM motions and demo workflows.
• Technical fluency in Rippling’s or comparable HRIS/Payroll/IT platforms.
• Proficient with Jira, Slack, and data/reporting tools (e.g., Looker, Tableau).
• Excellent communication, project management, and cross-functional collaboration skills.
• Creative problem solver with an eye for detail and demo storytelling.

Strong commitment to fostering a diverse and inclusive work environment.

Rippling is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

*Commission is not guaranteed