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RightFiber

Network Analyst

Little Rock, AR, United States
Jonesboro, AR, United States

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Job details

Experience: 1.5 years of relevant network experience;
Posting language: English
Posted: Nov 6, 2026

Original job description

Connect communities. Create opportunities. Grow your career.

At Rightfiber, we're bringing the power of fiber technology to the communities we serve while creating meaningful opportunities for our employees to learn, grow, and make an impact. Join a team that's committed to innovation, exceptional service, and building stronger connections for customers, communities, and each other.

About the Role

Rightfiber is seeking a Network Analyst to join our Rightfiber team. The Network Analyst is a member of the Rightfiber Network Operations Center (NOC) team responsible for providing overall operational support for the company’s data, voice, and transport network. Success in this role is highly reliant on the ability to adapt to rapidly changing environments and networks, learn new technologies and processes quickly, and to work both independently and in a team environment.

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What You'll Do

Monitors network systems including server applications, servers, routers, switches, firewalls, storage devices, and other network equipment;
Documents and reports all network incidents and outages according to policy;
Provides remote technical support to technicians for data networks and server applications, IP routing setup and troubleshooting various customer service issues;
Provides escalation support to Enterprise Technical Assistance Center (TAC) staff;
Activates voice and data services across copper, fiber and Ethernet platforms;
Interacts with Engineering, Field Operations, TAC, and on occasion end-customers;
Participates in a 24x7x365 (3) shift rotation.

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What You'll Bring

Required Qualifications:

Knowledge of telecommunications products and services;
1.5 years of relevant network experience;
Demonstrated understanding of LAN/WAN protocols and technologies including Ethernet, VLAN, TCP/IP, Routing, Switching, and ACL;
Demonstrated understanding of the OSI layer;
Knowledge of common networking tools and troubleshooting methodologies including Telnet, SSH, ping, traceroutes, and Wireshark.

Preferred Qualifications:

Bachelor’s Degree in Engineering, Computer Science, or a similar technical field;
Cisco CCNA, Nokia NRS, CompTIA, or similar certifications.

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Why Rightfiber?

We believe our people are the foundation of our success. That's why we're committed to providing an environment where employees can build rewarding careers while making a meaningful impact.

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What You'll Find Here

Competitive pay and comprehensive benefits
Professional development and career growth opportunities
A collaborative, supportive team environment
Meaningful work that impacts customers and communities
A culture built on accountability, innovation, service, and respect
Opportunities to work with talented colleagues across a growing organization

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READY TO BUILD WHAT'S NEXT?

Apply today and become part of a team that's connecting communities, creating opportunities, and shaping the future.

Stronger Together. Right for What's Next.

Ritter Communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

We strive to maintain a drug-free workplace.

We offer competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more!

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More about this job

Skills

Technical support
Troubleshooting
Customer service
LAN
WAN
Wireshark
Computer science
CCNA

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