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Riddle's Group

Client Services Representative

Rapid City, SD, United States

Apply on workforcenow.adp.com About employer

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Job details

Posting language: English

Original job description

Diamond Aviation is a full-service Fixed Base Operator (FBO) at Rapid City Regional Airport (KRAP) in Rapid City, South Dakota. We provide aircraft fueling, ramp services, and client services to general aviation, charter, and corporate aircraft. We are a new operation built on safety, quality, and service. We are currently looking to fill for both full and part-time positions. The Client Services Representative is the first point of contact for every client at Diamond Aviation. The CSR welcomes pilots and passengers, coordinates their services, and works closely with the ramp team to make every visit smooth. No aviation experience is required.

Key Responsibilities

Greet arriving clients and provide professional, friendly service
Coordinate aircraft parking, hangar, and fuel requests with the ramp team
Arrange hotels, ground transportation, and catering for crews and passengers
Manage crew car check-out and return
Keep the lobby, pilot lounge, and crew areas clean and stocked
Answer phone, email, and text inquiries
Record service requests and complete shift handoffs
Assist on the ramp when trained and needed

Required Qualifications

High school diploma or equivalent
Clear, professional communication skills
Ability to manage multiple tasks at once
Reliable, punctual, and detail-oriented
Must obtain and maintain an airport security badge, including a background check
Must pass a pre-employment drug test
Must complete all company-provided training
Must be available for a rotating schedule that includes weekends and holidays

Preferred Qualifications

Customer service experience in hospitality, aviation, or another client-facing setting
Familiarity with general aviation

Physical Requirements

Stand and walk for extended periods
Lift up to 30 lbs occasionally
Work outdoors in varying weather when assisting on the ramp

Benefits

Diamond Aviation offers a competitive benefits package designed to support your health, financial future, and work-life balance:

401(k) Savings Plan with employer match
Medical; 3 plan options to suit your lifestyle
Dental, and Vision Insurance
Employer contributions to a Health Savings Account (HSA), Dependent Care Flex Spending Account (DFSA) and 529 College Savings Plan
Company-paid training and development
Paid Time Off (PTO)
Paid Sick Time
Parental Leave
Employee discounts

#riddles

Apply on workforcenow.adp.com About employer

More about this job

Skills

Supervise crew
Communication skills
Customer service
Heavy lifting

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Work requirements

Jobs in the United States