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Added 3 mins ago
CC
Assistant Manager
Caribou Coffee Operating Company, Inc.
Cambridge, MN
- $16.52 to $27.53 USD / hour
Position Overview: The Assistant General Manager (AGM) is a GROWTH role intended to develop future leaders to think strategically about the store and globally about the future of the…
Added 3 mins ago
CC
Assistant Manager
Caribou Coffee Operating Company, Inc.
Faribault, MN
- $16.52 to $27.53 USD / hour
Position Overview: The Assistant General Manager (AGM) is a GROWTH role intended to develop future leaders to think strategically about the store and globally about the future of the…
Added 8 mins ago
Global Procurement Manager- Electrical
GTI Fabrication
Tempe, AZ
The Global Procurement Manager, Electrical reports to the Director of Global Sourcing & Procurement and owns the electrical category from strategy development through purchasing execution,…
Added 16 mins ago
SI
HR Manager
SUPPLYONE INC.
McCook, IL
- $100,000 to $125,000 USD / year
The Human Resources Manager reports to the Vice President / General Manager, with a dotted line to the Corporate Vice President of HR and is a key member of the regional leadership team.…
Added 17 mins ago
AC
Account Manager
Aston Carter
Saint Paul, MN
- $24.04 to $28.85 USD / hour
We are seeking a customer-focused and detail-oriented Account Manager to support existing business-to-business (B2B) customer accounts through pricing, quoting, order management, and daily…
Added 27 mins ago
Project - Senior HR Generalist - Active TS/SCI w/ Polygraph Required- McLean, VA
Deloitte
Rosslyn, VA
Process standard and complex HR transactions and supports the resolution of employee/manager and candidate inquiries.
Added 27 mins ago
Assistant Club Manager
BJs Wholesale Club
Fredericksburg, VA
Working closely with the Club Manager, the Assistant Club Manager in Training (AMIT) is responsible for providing leadership and direction within the club and driving club performance,…
Added 27 mins ago
Branch Operations Manager Tanglewood Branch
Wells Fargo
ROANOKE, VA
Wells Fargo is seeking a Branch Operations Associate Manager (LO) for our National Branch Network as part of the Consumer Banking and Lending division. Learn more about the career areas and…
Added 27 mins ago
Sales and Service Technician
Bridgestone Americas
Roanoke, VA
Customer service, sales, customer issue resolution- 75%.
Added 27 mins ago
GA
Principal Technical Product Manager, Data & Platform
GE Aerospace
Glen Allen, VA · Charlottesville, VA
- $152,000 to $222,000 USD / year
…Defense & Systems (D&S) business, the Principal Technical Product Manager, Data & Platform owns the D&S Palantir Foundry environment and leads delivery across the technical teams that build…
Added 27 mins ago
(NAVY GATEWAY INNS & SUITES NORFOLK) GUEST SERVICE REPRESENTATIVE I (6:00 am - 2:30 pm Shift)
Navy Exchange Services (NEX)
NORFOLK, VA
Added 27 mins ago
Assistant Front Office Manager
Atrium Hospitality
Norfolk, VA
Respond to guest needs with professionalism and empathy, ensuring timely resolution and follow-through.
Added 28 mins ago
Assistant Manager, Investment Services
Navy Federal Credit Union
Vienna, VA · Virginia Beach, VA · Winchester, VA
Support resolution of escalated member and advisor issues to ensure consistent service delivery and member satisfaction
Added 28 mins ago
Network Administrator (Network Communications 4)
Huntington Ingalls Industries
Virginia Beach, VA
Experience in a network operations center environment including help desk, customer communication, trouble ticketing, and issue resolution
Added 28 mins ago
Night Shift Network Administrator (Network Communications 2)
Huntington Ingalls Industries
Virginia Beach, VA
Experience in a network operations center environment including help desk, customer communication, trouble ticketing, and issue resolution
Added 28 mins ago
Construction Project Manager
Hoar Construction
McLean, VA
The Project Manager is responsible for managing the schedule, budget, quality, safety and relationships of a construction project in partnership with the Superintendent. This position plans…
Added 28 mins ago
Senior Product Owner/Manager, Next Best Action Configuration
Humana
Richmond, VA
Review requirements for completeness, consistency, and implementation readiness and identify gaps, conflicts, or ambiguities requiring resolution.
Added 28 mins ago
SAP Technology Architecture Senior Manager – S/4HANA Migration
PwC
Richmond, VA
As a SAP Technology Architecture Senior Manager - S/4HANA Migration you will lead SAP architecture work that helps clients shape migration strategies, design future-state landscapes, and…
Added 28 mins ago
Cyber SAP Internal Controls Manager/ Engineering Manager II
Deloitte
Richmond, VA · McLean, VA
…transformation, ERP and cloud modernization, and implementations. The Manager will lead business process and IT general controls strategy, design, testing, and deployment across SAP ERP…
Added 28 mins ago
Supervisor-Electric Distribution Planning
Dominion Energy
RICHMOND, VA
Added 28 mins ago
Sr Program Specialist -FAA Fire Alarm Project Manager -Remote
Honeywell Technologies
Richmond, VA
As a Sr. Construction Manager- Fire Alarm Project Manager , you will be responsible for overseeing all aspects of multi-year, multisite national programs, managing teams to ensure project…
Added 28 mins ago
SAP MDG Manager / General SAP Data Governance
PwC
Richmond, VA
As a SAP MDG Manager / General SAP Data Governance you will lead client work focused on SAP master data governance, data quality, and process alignment within our Advisory practice. As a…
Added 28 mins ago
Eligibility Manager - Richmond, VA (Hybrid)
Maximus
Richmond, VA
Maximus is looking for an Eligibility Manager to support our Cover VA program by overseeing Enrollment and Eligibility staff and driving quality team performance. In this role, you will…
Added 28 mins ago
Senior Manager, Acquisition Planning and Contract Compliance
Washington Metropolitan Area Transit Authority
Tysons, VA
The Sr. Manager, Acquisition Planning and Contract Compliance (Vendor-Managed Inventory and Inventory Contracts) manages a team of skilled professionals responsible for all pre-…
Added 28 mins ago
Senior Manager, Acquisition Planning and Contract Compliance
Washington Metropolitan Area Transit Authority
Leesburg, VA
The Sr. Manager, Acquisition Planning and Contract Compliance (Vendor-Managed Inventory and Inventory Contracts) manages a team of skilled professionals responsible for all pre-…

Ricoh

Workplace Services Manager

Greensboro, NC, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

Site Manager

Position Profile

Accountable for the daily operations of a small to medium-sized site and management of a small team. Oversees contracted services including, but not limited to, Copy Services, Courier Services, Managed Print Services, Hospitality, Imaging, and Mail Services. Responsible for assessing talent, supporting employee career development, conducting performance management activities, and providing employee counseling with support from assigned leadership.

Job Duties and Responsibilities

Manage the daily operations of a small to medium-sized site while supervising a small team of direct reports.
Prioritize multiple competing responsibilities while communicating team goals and fostering a positive work environment that supports employee retention.
Demonstrate working knowledge of Ricoh products and services by effectively utilizing existing solutions and identifying alternative opportunities when appropriate.
Manage production labor percentages by achieving company-established goals for production and quality control labor.
Improve operational quality through the effective implementation and management of Ricoh Service Excellence tools.
Ensure achievement of Service Level Agreements (SLAs) by collaborating with customers to improve business processes, with support from the AOM, ESM, or NOM.
Create and maintain a customer-focused environment through regular end-user feedback and customer satisfaction surveys, emphasizing customer retention and service excellence.
Ensure operational quality by supporting achievement of audit, compliance, and deadline standards through the use of best practices and available tools.
Maintain proper staffing levels by aligning employee skills and equipment resources with production demands.
Motivate employees and recognize accomplishments in a timely manner through Ricoh Recognizes programs.
Clearly communicate job expectations and performance standards through training, cross-training, coaching, counseling, direction, and evaluation of team members.
Identify training and performance objectives and support employee growth through Individual Development Plan (IDP) management.
Evaluate team member performance and provide career development and training opportunities.
Maintain regular communication and formal contact with customers on a daily basis.
Possess a thorough understanding of client requirements, with support from the AOM, ESM, or NOM.
Identify service delivery gaps or scope changes and adjust process documentation to align with customer and Ricoh requirements while meeting financial objectives.
Facilitate resolution of pricing, order processing, and invoicing issues by coordinating with the sales department.
Create and support site reporting, customer presentations, and business reviews to ensure compliance with contractual obligations and value-added reporting requirements, with support from the AOM, ESM, or NOM.
Perform other duties as assigned.

Qualifications (Education, Experience, and Certifications)

Required

High school diploma or GED.
3-5 years of experience in a related field (B2B and/or technical environment).
3-5 years of customer-facing experience.
Demonstrated high-level knowledge and understanding of technology.
Proficiency in Microsoft Office 365 applications.

Preferred

2+ years of management experience.

Knowledge, Skills, and Abilities

Strategic thinking and problem-solving abilities.
Ability to present information to medium-sized groups.
Strong complex problem-solving skills.
Professional customer service skills.
Technical aptitude.
Excellent written and verbal communication skills.

Working Conditions, Mental and Physical Demands

Work is typically performed in an office environment with adequate lighting, ventilation, and a normal range of temperature and noise levels.
Work assignments are diverse and may require interpreting, comprehending, and applying complex information, data, and instructions, as well as preparing and communicating detailed information.
Position may require extended periods of standing, walking, bending, reaching, stretching, climbing, and similar physical activities.
Ability to lift or move items weighing up to 50 pounds.
Moderate manual dexterity required, including regular use of calculators, keyboards, hand tools, and eye-hand coordination.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information - how it is collected, stored, managed, and shared - to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

Choose from a broad selection of medical, dental, life, and disability insurance options.
Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually
Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

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More about this job

Skills

Site Manager
Performance management
Counselling
Leadership
Control production
Quality control
Improve business processes
Customer service
Regulatory compliance
Motivate employees
Coaching
Communication skills
Documentation
Sales
Reporting
Presentation skills
Microsoft Office
Problem solving

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