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Ricoh

Site Leader

Bloomington, MN, United States

$18.32 to $24.38 USD / hour

Apply on cbha.fa.us2.oraclecloud.com About employer

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Job details

Pay: $18.32 to $24.38 USD / hour
Posting language: English
Posted: Nov 13, 2026

Original job description

Site Leader

$18.32 - $24.38 per hour

KEY RESPONSIBILITIES

Reception and Meeting Services

Serve as the primary reception and switchboard contact, handling calls and visitor check-in
Meet, greet, and announce visitors while ensuring adherence to security and identification procedures
Coordinate conference and meeting room bookings, validate requirements, and support changes
Set up and break down meeting spaces, including furniture, AV equipment, and room configuration
Ensure meeting rooms are consistently maintained to high housekeeping standards
Organize catered meals and special equipment for meetings and events
Perform daily checks and basic maintenance of meeting room equipment (AV, furniture, lighting, HVAC)

Facilities Services Support

Provide first-line support for Facilities Services processes, systems, and tools
Monitor Facilities Services mailbox and service queues, responding promptly and escalating issues as needed
Support end users with audio-visual equipment operation and troubleshooting
Assist with overall office cleanliness, organization, and pantry supply management
Coordinate with Facilities Services Manager, building management, and vendors for repairs and maintenance
Support space management activities, including desk moves and office reconfigurations
Participate in onboarding and offboarding activities, including workstation setup
Support Day 1 orientation for new hires
Assist with Occupational Health and Safety walkthroughs and hazard identification
Support special projects and additional duties as assigned

Mail and Office Services

Support and train onsite staff to ensure continuity of mail and courier services
Process incoming and outgoing mail and courier shipments (e.g., USPS, FedEx, UPS)
Support operation, troubleshooting, and maintenance coordination for mail and print equipment
Manage stationery and general office supply inventory and ordering
Escalate secure print (Uniflow) and equipment issues following established protocols
Ensure compliance with mail, print, and reprographics standard operating procedures

REQUIRED SKILLS AND EXPERIENCE

Prior experience in facilities coordination, office services, reception, or workplace operations
Strong customer service and communication skills
Ability to manage multiple tasks and priorities in a fast-paced environment
Working knowledge of meeting room technology and office equipment
Strong attention to detail and follow-through
Comfort interacting with employees, visitors, vendors, and senior stakeholders
Proficiency with office tools and service request systems preferred
Capture of Daily stats for Monthly reporting

POSITION PROFILE

Accountable for the daily operations of small-site and acts as a go to person for a small team by

reporting and escalating facility related issues to assigned leadership; assists in maintaining

acceptable profit levels and ensures that customer service level expectations are met. Responsible for

performing the contracted office services including, but not limited to: Copy services, Courier Services,

Managed Print services, Hospitality, Imaging and Mail services. The Site Leader is the point person

on site for customer issues and contract compliance for sites with no Site Manager assigned.

Job Duties and Responsibilities

�· Responsible for daily operations of a mail room, copy center, or scanning facility including operating office equipment such as: PC, Copiers, Multifunction Devices, Imaging & Mail

Equipment

�· May be responsible for: Courier Services, Reception Services, Switchboard Operations,

Shipping & Receiving, Delivering and Processing of Mail

�· Acts as a go to person for a small team of employees, while assisting with job assignment,

scheduling of projects, supervising mandatory break times and by reporting and escalating facility related issues to assigned leadership

�· Is the point person on site for customer issues and contract compliance for sites with no Site

Manager assigned.

�· Responsible for training and development of assigned staff

�· Handles formal contact with the customer on a daily basis

�· Responsible for effective implementation and management of RICOH Service

Excellence programs.

�· Analyzes problems with minimum guidance, while managing the resolution.

�· Understands contractual Service Level Agreements, tracks progress, and can execute and

report compliance and performance improvement measures effectively to customer key contacts.

�· Assists assigned leadership with recruiting, staffing and performance management of site

�· personnel.

�· Maintains positive internal working relationships with all department employees by

communicating in a professional manner.

�· Provides training on workflow and machine operations when necessary.

�· Achieves shift profitability in the area of cost of goods by effectively supervising the shift in the

use of company materials and supplies.

�· Meets quality and deadline standards by the effective use of job scheduling practices.

�· Maintains efficient workflow by holding team members accountable for quality and efficiency of

their work.

�· Facilitates resolution of issues concerning pricing, orders-in by interacting and communicating

with sales department.

�· Completes site reports and other paperwork on time and accurately.

�· May maintain daily routine functions to include creating/completing work orders, contractor

monitoring, inspections, reporting facility related issues, lending support as required.

�· May include interaction with contracted vendors, facility management and occupants.

�· May be responsible for office supply inventory re-ordering.

�· May be responsible for Conference room coordination and A/V equipment resource

management.

�· Completes month-end management report in the absence of Site Manager.

�· Assist the assigned AOM/ESM or NOM with training and development of site personnel.

�· Place requisitions for site products and supplies by utilizing Oracle's iProcurement application.

�· Performs other duties as assigned

QUALIFICATIONS (Education, Experience, and Certifications)

Typically Requires:

�· High school or GED is required.

�· 2+ years of experience in a related field (B2B and/or technical).

�· Previous training experience strongly preferred.

�· Previous 2+ years Customer facing work experience required.

�· Demonstrated proficient knowledge and understanding of technology.

KNOWLEDGE, Skills and Abilities

�· Tactical facilitator of processes

�· Ability to present to a small group

�· Moderate Problem-Solving Skills

�· Intermediate Customer Service skills

�· Intermediate Technical aptitude

�· Intermediate Written and Verbal Communication skills

Working Conditions, MENTAL AND PHYSICAL DEMANDS

�· Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level

�· Work assignments are diversified. Interpret, comprehend, and apply complex material, data, and instruction �· prepare, provide, and convey diversified information

�· Some physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting, or carrying objects that could weigh up to 50 lbs. (e.g., papers, books, files and small parts, etc.).

�· Moderate dexterity �· regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information - how it is collected, stored, managed, and shared - to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

Choose from a broad selection of medical, dental, life, and disability insurance options.
Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually
Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

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Jobs in the United States