Jobs in the United States

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Added 2 mins ago
Manager - Retirement Plans
Bon Secours Mercy Health
Any City, OH
This role serves as the subject matter expert and manager for employer-sponsored retirement programs. The position is responsible for day-to-day management, fiduciary oversight, and ongoing…
Added 2 mins ago
Medical Screener - Reception Technician (Customer Service)
CSL Plasma
United States
You will report to the Assistant Center Manager.
Added 2 mins ago
Customer Service - Donor Support Technician
CSL Plasma
United States
You will report to the Assistant Center Manager.
Added 2 mins ago
Assistant Manager of Quality
CSL Plasma
United States
Participate with management to develop programs and methods to streamline center processes resulting in improved customer/donor service, product yields and financial results while…
Added 3 mins ago
RN Clinical Review Nurse I
Elevance Health
Indianapolis, IN · Chandler, AZ · Wilmington, DE · Atlanta, GA · Louisville, KY · St. Louis, MO · Mason, OH · Seven Fields, PA · Providence, RI · Grand Prairie, TX
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least…
Added 3 mins ago
Medical Management Nurse
Elevance Health
Metairie, LA
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least…
Added 3 mins ago
Health Coach
Elevance Health
Los Angeles, CA · Denver, CO · Atlanta, GA · Las Vegas, NV
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least…
Added 3 mins ago
Customer Care Representative I - Bilingual (US)
Elevance Health
United States
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least…
Added 4 mins ago
Risk & Organizational Safety Manager
Hall County
Gainesville, GA
Reporting to the Assistant Director of Human Resources, the Risk and Organizational Safety Manager (ROSM) administers a comprehensive risk management program, which includes planning,…
Added 6 mins ago
PC
Affordable Housing Compliance Manager - Washington, DC Metro
Pratum Companies
Gaithersburg, MD
- $70,000 to $80,000 USD / year
A multifamily housing compliance manager ensures that affordable housing properties adhere to federal, state and local regulations. This includes monitoring tenant eligibility, verifying…
Added 6 mins ago
PC
Affordable Housing Compliance Manager - Washington, DC Metro
Pratum Companies
Gaithersburg, MD
- $70,000 to $75,000 USD / year
A multifamily housing compliance manager ensures that affordable housing properties adhere to federal, state and local regulations. This includes monitoring tenant eligibility, verifying…
Added 8 mins ago
Distribution Center Manager
United Carolina Beverages & Caffey Distributing Company
Charlotte, NC
The primary responsibility of the Distribution Center Manager is to provide overall leadership for warehouse and delivery operations, ensuring safe, efficient, and compliant execution…
Added 8 mins ago
T
Employment Specialist/Job Coaching (B)
Triangle
Malden, MA
- Up to $25 USD / hour
Reports To: Site Manager/ Assistant Site Manager
Added 8 mins ago
G
HR Manager
GPAC
Mason City, IA
- $100,000 to $125,000 USD / year
The HR Manager will be responsible for leading and supporting human resources activities across multiple manufacturing locations. This position will serve as a strategic and hands-on HR…
Added 8 mins ago
G
HR Manager
GPAC
Webster City, IA
- $100,000 to $125,000 USD / year
The HR Manager will be responsible for leading and supporting human resources activities across multiple manufacturing locations. This position will serve as a strategic and hands-on HR…
Added 8 mins ago
G
HR Manager
GPAC
Cedar Falls, IA
- $100,000 to $125,000 USD / year
The HR Manager will be responsible for leading and supporting human resources activities across multiple manufacturing locations. This position will serve as a strategic and hands-on HR…
Added 10 mins ago
Senior Manager, Performance & Enablement
World Wide Technology Holding, LLC
Remote, United States
Experience with workforce enablement, onboarding, learning, or organizational capability programs.
Added 10 mins ago
DO
Area 2-Reclamation Enforcement Supervisor
Department of Energy
Buchanan, VA
- $80,000 to $90,000 USD / year
Under the direction of the Reclamation Program Manager Area Supervisor, this position provides direct leadership and supervision to field inspection staff responsible for monitoring mining…
Added 10 mins ago
Captain: Virginia Correctional Center for Women #01143
Dept of Corr - Central Admin
Goochland, VA
…institutional policies, operating practices, procedures, and inmate programs. Progressive security working experience within the Virginia Department of Corrections. Experience in the…
Added 11 mins ago
Senior Manager AI Model Validation
Company 1 - The Manufacturers Life Insurance Company
Boston, MA
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work…
Added 11 mins ago
Risk & Organizational Safety Manager
Hall County
Gainesville, GA
Reporting to the Assistant Director of Human Resources, the Risk and Organizational Safety Manager (ROSM) administers a comprehensive risk management program, which includes planning,…
Added 13 mins ago
PLANNING MANAGER
City of Surprise
Surprise, AZ
…environment that supports a healthy work/life balance for our diverse workforce. Our comprehensive benefits package includes health coverage, retirement, and a variety of work/life…
Added 13 mins ago
SW
Quality Control Manager (QCM) - Havertown, PA
Sheakley Workforce Staffing
Philadelphia, PA
- From $63 USD / hour
The Quality Control Manager will lead the project QC program, coordinate inspections and testing, manage the three-phase control process, track deficiencies and corrective actions, and…
Added 14 mins ago
Advanced Service Technician
LANDMARK IMPLEMENT INC
Lexington, NE
…equipment. May require some direction or guidance from the Service Manager or Shop…
Added 17 mins ago
Assistant Vice Chancellor, Research Business Operations
University of North Carolina- Chapel Hill
NC
…world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and…

Ricoh

Senior Services Operations Manager, Managed Services

Cleveland, OH, United States

$80,000 - $86,000 per year

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Job details

Pay: $80,000 - $86,000 per year
Posting language: English
Posted: Nov 6, 2026

Original job description

Senior Services Operations Manager, Managed Services

$80,000 - $86,000 per year

POSITION PROFILE

The Senior Services Operations Manager, Managed Services functions in a leadership role as operational point of contact to assigned Global/Vertical customers, primarily in North America.

Directly responsible for oversight of Ricoh employees, including individual contributors and managers. Is engaged from contractual concept or assignment through account management and retention

Responsible for proactive communication with key customers to ensure that expected and agreed to standards of performance are being met and continually improved upon locally and nationally. Responsible for P&L reconciliation, strategic implementation, employee development and retention for designated clients.

Administers the implementation process and operational best practices by engaging in the necessary resources and high levels of functional integration to ensure the attainment of all Service Level Agreements. Responsible for business retention through customer relationships, managing issues, contract adherence and ensuring customer satisfaction.

A focused role to include digital & data fluency (analytics, service data, cost-to-serve), AI-augmented operations and automation literacy, complex multi-site P&L and contract management, change and transformation execution, ecosystem/vendor management, and operational risk and resilience management.

Job Duties and Responsibilities

Develops People

Accountable to attract and retain talent Identify employee training and development expectations through formal competency assessments and Ricoh training offerings to achieve proficiencies for direct and indirect resources.
Arranges assignments, training and other experiences to build team members’ learning, development and job satisfaction.
Coach and develop of up to 100+ employees within account portfolio.
Establishes goals, clarifies roles and responsibilities and holds work group members (Internal/External) accountable.
Collaborates with other leaders, team members, and internal or external customers to implement a solution or initiative.
Continually monitor, evaluate and recognize employee excellence leveraging the Ricoh Recognizes program.
Creates strong performing teams through effective feedback, recognition and compensation management.
Confronts performance issues and collaboratively establishes steps for improvement including the courage to take corrective action when necessary.
Serves as a mentor to team members and leads by example.
Sets expectations and empowers others to solve problems and facilitates discussions that generate creative solutions and removes obstacles to necessary process changes.

Operational Effectiveness

Establishes and maintains program
Responsible for management of revenue and associated gross profit and contribution.
Supports customer global operation strategy by collaborating with key internal and external team members to implement the solution or initiative.
A SME in the Service Delivery vertical portfolio standards; tools, processes and best practices.
Ensure that all Service Delivery vertical portfolio initiatives are executed in a timely manner and in alignment with quality requirements by utilizing program tools and best practices
Demonstrates working knowledge of Ricoh and possesses an ability to navigate internal structure.
Responsible for identifying, improving performance, productivity, efficiency and profitability through effective best practices
Inspect and ensure execution of certification, adherence to service delivery standards and identify areas for continuous improvement
Participate in the creation and management of implementation plans for assigned clients.
Focus on eliminating performance penalties, P&L growth, GP improvement, and contract compliance.
Introduce outcome-based KPIs alongside SLAs.
Drive to technical solutions to improve margin.
Operational risk and resilience management.
Strategic operations alignment to digital services.
Ecosystem/vendor management.

Opportunity Identification

Maintains a continuing education of new products and services to identify service growth opportunities
Validate new opportunities, bring resources and tools to assure execution in a timely fashion as it relates to labor
Ensures profitability of all assigned accounts down to individual site locations. Identifies sources of poor profitability; works with appropriate resources to make changes and restore profitability.
Scope Creep of doing free services (identify, quantify, and eliminate non-contracted work).
Customer value and outcome engineering.
Performs other duties as assigned

Qualifications (Education, Experience and Certifications)

Requires 4 year college degree or equivalent experience.
3 - 5 years management experience required
2+ years of project management experience strongly preferred.
Ability to learn and master industry specific applications
ITIL Fundamental Certification preferred
ITIL 4 (preferred).
PMP (preferred).
Lean Six Sigma (preferred).
AI/Automation fundamentals.
Change Management.
A proven track record in marketing new products and services including standard and advanced services & solutions.
Must have a proven track record of relationship building with both internal and external customers.
Must have a demonstrated high-level knowledge and understanding of technology (networks, security, print servers and print devices).

KNOWLEDGE, Skills And Abilities

Ability to communicate both orally and in writing and to effectively communicate with all levels of management, outside vendors, employees, and customers.
Strong ability for self-direction and shows a high degree of initiative.
Strong customer relations skills.
Project management experience.
Ability to prioritize.
Must be highly motivated and able to handle multiple assignments and operate effectively in a fast-paced environment.
Ability to utilize standard software applications.
Well versed and visibly displaying problem solving skills
Well versed and visibly displaying knowledge of products & services.
Well versed and visibly displaying analytical skills.
Executive business skills and negotiation.
Digital & data fluency (analytics, service data, cost-to-serve).
AI-augmented operations and automation literacy.
Complex multi-site P&L and contract management.
Change and transformation execution.
Customer value and outcome engineering.
Skills-based workforce planning and reskilling.
Well versed and visibly displaying the skill or knowledge to independently support the following; PMO, RGSA, Assessment Management, Managed Services P&L, RFI/RFP, eBusiness, technology deployment, Vertical Knowledge/Training for applicable accounts.
Proficient as the result of experience, consistent use and/or some training within the following; PMO, RGSA, Assessment Management, Managed Services P&L, RFI/RFP, eBusiness, technology deployment, Vertical Knowledge/Training for applicable accounts.

Working Conditions, MENTAL AND PHYSICAL DEMANDS

Typically works in an office environment with adequate lighting and ventilation and a normal range of temperature and noise level.
Work has cyclical stress due to frequent goals and deadlines, and daily stress due to the responsibility associated with the incumbents’ decisions, outcomes and potential outcomes.
Work is mostly sedentary, but does require walking, standing, bending, reaching, lifting or carrying objects that typically weigh less than 10 lbs. (e.g., papers, books, files and small parts, etc.).
Requires moderate dexterity; regular application of basic skills (calculator, keyboard, hand tools)
Requires periodic visits to customer sites that may or may not be serviced by public transportation.
Overnight travel required.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information - how it is collected, stored, managed, and shared - to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

Choose from a broad selection of medical, dental, life, and disability insurance options.
Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually
Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

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More about this job

Skills

Communication skills
Customer relations
Customer service
Contract management
Vendor management
Staff training
Manage revenue
Process improvement
Regulatory compliance
Project management
ITIL
PMP
Lean manufacturing
Change management
Relationship building
Problem solving
Analytical skills
Negotiation

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