Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added just now
IL
Regional Director Renewable Operations
Invenergy LLC
BUFFALO, NY
- $155,000 to $195,000 USD / year
Added just now
IT Manager
Fusco Personnel, Inc.
ALBANY, NY
…vital IT team and oversee the systems that keep manufacturing, engineering, finance, and business operations moving. This is a chance to set standards, shape policy, guide technology…
Added just now
C
Java Developer (GenAI)
Cognizant
Albany, NY
- $62,000 to $99,000 USD / year
We are seeking a highly skilled Java Developer (GenAI) to join our team and contribute to the development of scalable, cloud-native enterprise applications. The ideal candidate will have…
Added just now
Associate, Electrical Engineering (Rochester, NY)
L3Harris
Rochester, NY
DSP design positions require knowledge of digital signal processing techniques, algorithm development, software coding and simulation/modeling using MATLAB
Added just now
Lead Software Engineer - AI
Humana
Albany, NY · New York, NY
8+ years of software engineering experience, with 4+ years focused on production AI/ML systems
Added just now
Security Engineer Lead, Security Foundations
Meta
New York, NY · Albany, NY
…support.This is a breadth role. Each domain below has its own engineering leaders and managers - you will set technical direction across them rather than owning one. The hardest problems in…
Added just now
AE
Senior Manager - Application Security Research
American Express
New York, NY
- $123,000 to $215,250 USD / year
The ideal candidate combines deep hands-on expertise in reverse engineering, vulnerability research, secure code review, and software engineering with the ability to translate technical…
Added just now
GC
Network System Engineer (Job Code: 175942)
Genesis Corp. dba Genesis10
NEW YORK, NY
- $133,120 USD / year
Responsible for design, development, and implementation of systems engineering activities to include OS technical support, systems programming, and data center capabilities; responsible for…
Added just now
Asst DirProduct Manager
Moody's Analytics
NEW YORK, NY
…integrity. Skills and Competencies * 3+ years minimum of hands-on software development experience * Experience designing REST APIs * Experience building SaaS or PaaS solutions on public…
Added 1 min ago
Preconstruction Manager (UtilityScale Solar & Energy Storage)
Consigli Construction Co, Inc
NEW YORK, NY
…project risks, coordinating design reviews, supporting proposal development, and ensuring a successful transition from preconstruction to execution. Responsibilities / Essential Functions *…
Added 1 min ago
Sr. Data Engineer
Synergy Sports Technology LLC
NEW YORK, NY
…data storage, processing, and analytics. Responsible for ETL development and warehousing using Python and Java. Create data pipeline triggers and filters within ETL (extract, transform, and…
Added 1 min ago
Senior Java Platform Development Engineer Advanced NYC, NY
Innova Solutions Inc
NEW YORK, NY
We're Looking for a Sr Java Platform Development Engineer Position type: Contract to Hire Duration: Estimated 3-6 Months We are looking for a Senior Software Engineer to join the Platform…
Added 1 min ago
AS
Software Dev Engineer II AMZ9890683
Amazon.com Services LLC
NEW YORK, NY
- $158,100 to $213,800 USD / year
Added 1 min ago
Salesforce Developer Advanced NY
Innova Solutions Inc
NEW YORK, NY
Added 7 mins ago
Manufacturing Engineer
FEATHERLITE EXISS SOONER HOLDING COMPANY, LLC
Cresco, IA
This position will serve as a key link between Design Engineering and Manufacturing Operations, helping translate engineering designs, specifications, and bills of materials into practical,…
Added 17 mins ago
Senior MLOps Engineer
C the Signs
Remote, United States
We’re hiring a Senior MLOps Engineer with deep machine learning engineering experience to build and operate the production platform powering ML/LLM-driven healthcare workflows. You’ll…
Added 17 mins ago
Senior Machine Learning Engineer
C the Signs
Remote, United States
The Machine Learning Engineer will be responsible for the end-to-end development and deployment of Large language and machine learning models, with a primary focus on data preprocessing,…
Added 17 mins ago
Senior Machine Learning Engineer
C the Signs
Remote, United States
The Machine Learning Engineer will be responsible for the end-to-end development and deployment of Large language and machine learning models, with a primary focus on data preprocessing,…
Added 17 mins ago
Senior Machine Learning Engineer
C the Signs
Remote, United States
The Machine Learning Engineer will be responsible for the end-to-end development and deployment of Large language and machine learning models, with a primary focus on data preprocessing,…
Added 17 mins ago
Senior Machine Learning Engineer
C the Signs
Remote, United States
The Machine Learning Engineer will be responsible for the end-to-end development and deployment of Large language and machine learning models, with a primary focus on data preprocessing,…
Added 17 mins ago
Senior Machine Learning Engineer
C the Signs
Remote, United States
The Machine Learning Engineer will be responsible for the end-to-end development and deployment of Large language and machine learning models, with a primary focus on data preprocessing,…
Added 17 mins ago
Engineering Manger
DAT
Seattle, WA
…defined path to $1 billion in revenue, DAT deploys a suite of software solutions, machine learning models, and intelligent automation tools that help brokers, carriers, and shippers price…
Added 22 mins ago
G
Senior Electrical Engineer / HVAC
GPAC
Fort Worth, TX
- $130,000 to $200,000 USD / year
…building systems experience to lead the electrical design and engineering of complex commercial, industrial, and building…
Added 31 mins ago
ES
Lead GIS Solution Engineer - Defense
Environmental Systems Research Institute Inc.
Louisville, CO
- $120,016 to $201,344 USD / year
Build relationships. Present, demonstrate, and support selling Esri software and solutions as part of the account team. Gain access to technical enterprise-level decision makers and lead…
Added 31 mins ago
UO
Senior Guidance, Navigation, & Control Engineer
University of Colorado Denver
Boulder, CO
- $34,986 USD / year
Responsible for the development of attitude determination and control algorithms

Ricoh

Senior Services Operations Manager, Managed Services

Cleveland, OH, United States

$80,000 - $86,000 per year

Apply About employer

Applications open in a new tab.

Job details

Pay: $80,000 - $86,000 per year
Posting language: English
Posted: Nov 6, 2026

Original job description

Senior Services Operations Manager, Managed Services

$80,000 - $86,000 per year

POSITION PROFILE

The Senior Services Operations Manager, Managed Services functions in a leadership role as operational point of contact to assigned Global/Vertical customers, primarily in North America.

Directly responsible for oversight of Ricoh employees, including individual contributors and managers. Is engaged from contractual concept or assignment through account management and retention

Responsible for proactive communication with key customers to ensure that expected and agreed to standards of performance are being met and continually improved upon locally and nationally. Responsible for P&L reconciliation, strategic implementation, employee development and retention for designated clients.

Administers the implementation process and operational best practices by engaging in the necessary resources and high levels of functional integration to ensure the attainment of all Service Level Agreements. Responsible for business retention through customer relationships, managing issues, contract adherence and ensuring customer satisfaction.

A focused role to include digital & data fluency (analytics, service data, cost-to-serve), AI-augmented operations and automation literacy, complex multi-site P&L and contract management, change and transformation execution, ecosystem/vendor management, and operational risk and resilience management.

Job Duties and Responsibilities

Develops People

Accountable to attract and retain talent Identify employee training and development expectations through formal competency assessments and Ricoh training offerings to achieve proficiencies for direct and indirect resources.
Arranges assignments, training and other experiences to build team members’ learning, development and job satisfaction.
Coach and develop of up to 100+ employees within account portfolio.
Establishes goals, clarifies roles and responsibilities and holds work group members (Internal/External) accountable.
Collaborates with other leaders, team members, and internal or external customers to implement a solution or initiative.
Continually monitor, evaluate and recognize employee excellence leveraging the Ricoh Recognizes program.
Creates strong performing teams through effective feedback, recognition and compensation management.
Confronts performance issues and collaboratively establishes steps for improvement including the courage to take corrective action when necessary.
Serves as a mentor to team members and leads by example.
Sets expectations and empowers others to solve problems and facilitates discussions that generate creative solutions and removes obstacles to necessary process changes.

Operational Effectiveness

Establishes and maintains program
Responsible for management of revenue and associated gross profit and contribution.
Supports customer global operation strategy by collaborating with key internal and external team members to implement the solution or initiative.
A SME in the Service Delivery vertical portfolio standards; tools, processes and best practices.
Ensure that all Service Delivery vertical portfolio initiatives are executed in a timely manner and in alignment with quality requirements by utilizing program tools and best practices
Demonstrates working knowledge of Ricoh and possesses an ability to navigate internal structure.
Responsible for identifying, improving performance, productivity, efficiency and profitability through effective best practices
Inspect and ensure execution of certification, adherence to service delivery standards and identify areas for continuous improvement
Participate in the creation and management of implementation plans for assigned clients.
Focus on eliminating performance penalties, P&L growth, GP improvement, and contract compliance.
Introduce outcome-based KPIs alongside SLAs.
Drive to technical solutions to improve margin.
Operational risk and resilience management.
Strategic operations alignment to digital services.
Ecosystem/vendor management.

Opportunity Identification

Maintains a continuing education of new products and services to identify service growth opportunities
Validate new opportunities, bring resources and tools to assure execution in a timely fashion as it relates to labor
Ensures profitability of all assigned accounts down to individual site locations. Identifies sources of poor profitability; works with appropriate resources to make changes and restore profitability.
Scope Creep of doing free services (identify, quantify, and eliminate non-contracted work).
Customer value and outcome engineering.
Performs other duties as assigned

Qualifications (Education, Experience and Certifications)

Requires 4 year college degree or equivalent experience.
3 - 5 years management experience required
2+ years of project management experience strongly preferred.
Ability to learn and master industry specific applications
ITIL Fundamental Certification preferred
ITIL 4 (preferred).
PMP (preferred).
Lean Six Sigma (preferred).
AI/Automation fundamentals.
Change Management.
A proven track record in marketing new products and services including standard and advanced services & solutions.
Must have a proven track record of relationship building with both internal and external customers.
Must have a demonstrated high-level knowledge and understanding of technology (networks, security, print servers and print devices).

KNOWLEDGE, Skills And Abilities

Ability to communicate both orally and in writing and to effectively communicate with all levels of management, outside vendors, employees, and customers.
Strong ability for self-direction and shows a high degree of initiative.
Strong customer relations skills.
Project management experience.
Ability to prioritize.
Must be highly motivated and able to handle multiple assignments and operate effectively in a fast-paced environment.
Ability to utilize standard software applications.
Well versed and visibly displaying problem solving skills
Well versed and visibly displaying knowledge of products & services.
Well versed and visibly displaying analytical skills.
Executive business skills and negotiation.
Digital & data fluency (analytics, service data, cost-to-serve).
AI-augmented operations and automation literacy.
Complex multi-site P&L and contract management.
Change and transformation execution.
Customer value and outcome engineering.
Skills-based workforce planning and reskilling.
Well versed and visibly displaying the skill or knowledge to independently support the following; PMO, RGSA, Assessment Management, Managed Services P&L, RFI/RFP, eBusiness, technology deployment, Vertical Knowledge/Training for applicable accounts.
Proficient as the result of experience, consistent use and/or some training within the following; PMO, RGSA, Assessment Management, Managed Services P&L, RFI/RFP, eBusiness, technology deployment, Vertical Knowledge/Training for applicable accounts.

Working Conditions, MENTAL AND PHYSICAL DEMANDS

Typically works in an office environment with adequate lighting and ventilation and a normal range of temperature and noise level.
Work has cyclical stress due to frequent goals and deadlines, and daily stress due to the responsibility associated with the incumbents’ decisions, outcomes and potential outcomes.
Work is mostly sedentary, but does require walking, standing, bending, reaching, lifting or carrying objects that typically weigh less than 10 lbs. (e.g., papers, books, files and small parts, etc.).
Requires moderate dexterity; regular application of basic skills (calculator, keyboard, hand tools)
Requires periodic visits to customer sites that may or may not be serviced by public transportation.
Overnight travel required.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information - how it is collected, stored, managed, and shared - to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

Choose from a broad selection of medical, dental, life, and disability insurance options.
Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually
Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

Apply About employer

More about this job

Skills

Communication skills
Customer relations
Customer service
Contract management
Vendor management
Staff training
Manage revenue
Process improvement
Regulatory compliance
Project management
ITIL
PMP
Lean manufacturing
Change management
Relationship building
Problem solving
Analytical skills
Negotiation

Report this job