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ADP Compensation Implementation Project Manager
lhh
San Diego, CA
- $70 to $80 USD / hour
LHH is looking for an accomplished ADP Compensation Implementation Project Manager to lead a high-impact, fully remote HR technology consulting engagement. We are seeking a hands-on leader…
Added 3 mins ago
Assistant Director of Housekeeping
Brittain Resorts & Hotels
Myrtle Beach, SC
The Assistant Director of Housekeeping acts as the initial support person to the Director of Housekeeping by overseeing and ensuring the cleanliness of the property in accordance with the…
Added 5 mins ago
SV
Head Start Early Childhood Program Specialist 1, Teaching Assistant
Skagit Valley College
Mount Vernon, WA
- $3,160.65 to $4,085 USD / month
Head Start is a federal program that has served vulnerable children and families for more than half a century and is committed to providing inclusive, nurturing environments where children…
Added 5 mins ago
Board Certified Behavior Analyst
University of Washington
Seattle, WA
…assessment, intervention, consultation, and training services to support individuals with autism spectrum disorders (ASD) and their families. This position supports both the UW Autism…
Added 5 mins ago
Grants Manager
University of Washington
Seattle, WA
The School of Dentistry Office of Research has an outstanding opportunity for a Grants Manager to join their team.
Added 5 mins ago
Pre-Award Specialist - Department of Medicine
University of Washington
Seattle, WA
Manage compliance of the G&C program and provide technical advice and interpretation of government, foundation, and UW regulations to PIs, program managers, researchers, and support staff.
Added 8 mins ago
Payroll Manager
Robert Half
Newton, KS
A growing manufacturing organization is seeking an experienced Interim HR Manager to provide immediate leadership and stability following the departure of a key HR leader. This professional…
Added 8 mins ago
Assistant Manager II
Dollar Tree Stores INC
Janesville, WI
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 8 mins ago
Assistant Manager II
Dollar Tree Stores INC
Riverton, UT
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 8 mins ago
DT
Seasonal Part-Time Assistant Manager
Dollar Tree Stores INC
West Columbia, SC
- Part-time
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 8 mins ago
Assistant Manager II
Dollar Tree Stores INC
Knoxville, TN
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 8 mins ago
Merchandising Assistant Manager
Dollar Tree Stores INC
Edmond, OK
As a Merchandise Assistant Manager at Dollar Tree, you’ll join our Store Manager in leading a dynamic team of associates and creating positive experiences for the communities we serve. In…
Added 8 mins ago
DT
Part-Time Assistant Manager
Dollar Tree Stores INC
Santa Fe, NM
- Part-time
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 8 mins ago
Assistant Manager I
Dollar Tree Stores INC
Biddeford, ME
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 8 mins ago
Assistant Manager I
Dollar Tree Stores INC
Sioux City, IA
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 8 mins ago
Merchandising Assistant Manager
Dollar Tree Stores INC
Birmingham, AL
As a Merchandise Assistant Manager at Dollar Tree, you’ll join our Store Manager in leading a dynamic team of associates and creating positive experiences for the communities we serve. In…
Added 8 mins ago
CO
Intergovernmental Policy Advisor
City of Bellevue
Bellevue, WA
- $68.9 to $95.11 USD / hour
Perform other duties as assigned to support the work of the City Council and the City Manager’s Office.
Added 8 mins ago
CO
Labor Negotiator
City of Bellevue
Bellevue, WA
- $62.52 to $86.27 USD / hour
If so, the City of Bellevue has an exceptional opportunity for a Labor Negotiator, HR Manager who will join our Labor Relations team as a lead negotiator. You will be responsible for…
Added 8 mins ago
S
Client Enablement Manager
Skai
Chicago, IL
- $95,000 to $105,000 USD / year
Skai is looking for a creative, highly organized, and proactive Client Enablement Manager to help our customers build the knowledge, skills, and confidence they need to maximize the value…
Added 8 mins ago
S
Client Enablement Manager
Skai
New York, NY
- $95,000 to $105,000 USD / year
Skai is looking for a creative, highly organized, and proactive Client Enablement Manager to help our customers build the knowledge, skills, and confidence they need to maximize the value…
Added 8 mins ago
PC
Green Coffee QC Lab Technician
Peet's Coffee Inc.
Emeryville, CA
- $28 to $30 USD / hour
Growth & Support – Career development and an Employee Assistance Program when you need it.
Added 9 mins ago
RH
Assistant Community Manager
Robert Half
Hayward, CA
- $25 to $29 USD / hour
We are looking for an Assistant Community Manager to support daily operations at a residential property in California. This contract position will play a key role in resident documentation,…
Added 10 mins ago
RH
Resident Services Manager
Robert Half
Oakland, CA
- $26 to $27 USD / hour
We are seeking a Resident Services Manager to develop and oversee programs that support residents and strengthen community engagement.
Added 10 mins ago
Baker
Tim Hortons
Akron, OH
Helps support speed of service targets by working quickly and efficiently to fill orders and meet customer needs in the restaurant and drive thru
Added 12 mins ago
Senior Product Manager, Product Innovation
U.S. Bank National Association
NY
…smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in…

Ricoh

Senior Services Operations Manager, Managed Services

Cleveland, OH, United States

$80,000 - $86,000 per year

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Job details

Pay: $80,000 - $86,000 per year
Posting language: English
Posted: Nov 6, 2026

Original job description

Senior Services Operations Manager, Managed Services

$80,000 - $86,000 per year

POSITION PROFILE

The Senior Services Operations Manager, Managed Services functions in a leadership role as operational point of contact to assigned Global/Vertical customers, primarily in North America.

Directly responsible for oversight of Ricoh employees, including individual contributors and managers. Is engaged from contractual concept or assignment through account management and retention

Responsible for proactive communication with key customers to ensure that expected and agreed to standards of performance are being met and continually improved upon locally and nationally. Responsible for P&L reconciliation, strategic implementation, employee development and retention for designated clients.

Administers the implementation process and operational best practices by engaging in the necessary resources and high levels of functional integration to ensure the attainment of all Service Level Agreements. Responsible for business retention through customer relationships, managing issues, contract adherence and ensuring customer satisfaction.

A focused role to include digital & data fluency (analytics, service data, cost-to-serve), AI-augmented operations and automation literacy, complex multi-site P&L and contract management, change and transformation execution, ecosystem/vendor management, and operational risk and resilience management.

Job Duties and Responsibilities

Develops People

Accountable to attract and retain talent Identify employee training and development expectations through formal competency assessments and Ricoh training offerings to achieve proficiencies for direct and indirect resources.
Arranges assignments, training and other experiences to build team members’ learning, development and job satisfaction.
Coach and develop of up to 100+ employees within account portfolio.
Establishes goals, clarifies roles and responsibilities and holds work group members (Internal/External) accountable.
Collaborates with other leaders, team members, and internal or external customers to implement a solution or initiative.
Continually monitor, evaluate and recognize employee excellence leveraging the Ricoh Recognizes program.
Creates strong performing teams through effective feedback, recognition and compensation management.
Confronts performance issues and collaboratively establishes steps for improvement including the courage to take corrective action when necessary.
Serves as a mentor to team members and leads by example.
Sets expectations and empowers others to solve problems and facilitates discussions that generate creative solutions and removes obstacles to necessary process changes.

Operational Effectiveness

Establishes and maintains program
Responsible for management of revenue and associated gross profit and contribution.
Supports customer global operation strategy by collaborating with key internal and external team members to implement the solution or initiative.
A SME in the Service Delivery vertical portfolio standards; tools, processes and best practices.
Ensure that all Service Delivery vertical portfolio initiatives are executed in a timely manner and in alignment with quality requirements by utilizing program tools and best practices
Demonstrates working knowledge of Ricoh and possesses an ability to navigate internal structure.
Responsible for identifying, improving performance, productivity, efficiency and profitability through effective best practices
Inspect and ensure execution of certification, adherence to service delivery standards and identify areas for continuous improvement
Participate in the creation and management of implementation plans for assigned clients.
Focus on eliminating performance penalties, P&L growth, GP improvement, and contract compliance.
Introduce outcome-based KPIs alongside SLAs.
Drive to technical solutions to improve margin.
Operational risk and resilience management.
Strategic operations alignment to digital services.
Ecosystem/vendor management.

Opportunity Identification

Maintains a continuing education of new products and services to identify service growth opportunities
Validate new opportunities, bring resources and tools to assure execution in a timely fashion as it relates to labor
Ensures profitability of all assigned accounts down to individual site locations. Identifies sources of poor profitability; works with appropriate resources to make changes and restore profitability.
Scope Creep of doing free services (identify, quantify, and eliminate non-contracted work).
Customer value and outcome engineering.
Performs other duties as assigned

Qualifications (Education, Experience and Certifications)

Requires 4 year college degree or equivalent experience.
3 - 5 years management experience required
2+ years of project management experience strongly preferred.
Ability to learn and master industry specific applications
ITIL Fundamental Certification preferred
ITIL 4 (preferred).
PMP (preferred).
Lean Six Sigma (preferred).
AI/Automation fundamentals.
Change Management.
A proven track record in marketing new products and services including standard and advanced services & solutions.
Must have a proven track record of relationship building with both internal and external customers.
Must have a demonstrated high-level knowledge and understanding of technology (networks, security, print servers and print devices).

KNOWLEDGE, Skills And Abilities

Ability to communicate both orally and in writing and to effectively communicate with all levels of management, outside vendors, employees, and customers.
Strong ability for self-direction and shows a high degree of initiative.
Strong customer relations skills.
Project management experience.
Ability to prioritize.
Must be highly motivated and able to handle multiple assignments and operate effectively in a fast-paced environment.
Ability to utilize standard software applications.
Well versed and visibly displaying problem solving skills
Well versed and visibly displaying knowledge of products & services.
Well versed and visibly displaying analytical skills.
Executive business skills and negotiation.
Digital & data fluency (analytics, service data, cost-to-serve).
AI-augmented operations and automation literacy.
Complex multi-site P&L and contract management.
Change and transformation execution.
Customer value and outcome engineering.
Skills-based workforce planning and reskilling.
Well versed and visibly displaying the skill or knowledge to independently support the following; PMO, RGSA, Assessment Management, Managed Services P&L, RFI/RFP, eBusiness, technology deployment, Vertical Knowledge/Training for applicable accounts.
Proficient as the result of experience, consistent use and/or some training within the following; PMO, RGSA, Assessment Management, Managed Services P&L, RFI/RFP, eBusiness, technology deployment, Vertical Knowledge/Training for applicable accounts.

Working Conditions, MENTAL AND PHYSICAL DEMANDS

Typically works in an office environment with adequate lighting and ventilation and a normal range of temperature and noise level.
Work has cyclical stress due to frequent goals and deadlines, and daily stress due to the responsibility associated with the incumbents’ decisions, outcomes and potential outcomes.
Work is mostly sedentary, but does require walking, standing, bending, reaching, lifting or carrying objects that typically weigh less than 10 lbs. (e.g., papers, books, files and small parts, etc.).
Requires moderate dexterity; regular application of basic skills (calculator, keyboard, hand tools)
Requires periodic visits to customer sites that may or may not be serviced by public transportation.
Overnight travel required.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information - how it is collected, stored, managed, and shared - to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

Choose from a broad selection of medical, dental, life, and disability insurance options.
Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually
Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

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More about this job

Skills

Communication skills
Customer relations
Customer service
Contract management
Vendor management
Staff training
Manage revenue
Process improvement
Regulatory compliance
Project management
ITIL
PMP
Lean manufacturing
Change management
Relationship building
Problem solving
Analytical skills
Negotiation

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