Jobs in the United States

25+ jobs

Save this search

Added 1 min ago
Predoctoral Research Associate (Summer 2027), Division of Research and Faculty Development
Harvard University
Boston, MA
…learning, and entrepreneurship that includes MBA, Doctoral, Executive Education, and Online programs, as well as numerous initiatives, centers, institutes, and labs, Harvard Business School…
Added 2 mins ago
Senior Occupancy Planner / Design Manager
US AMR-Jones Lang LaSalle Americas, Inc.
Remote, United States
What this job involves - JLL has an exciting opportunity for a Senior Occupancy Planner / Design Manager supporting a key financial services client across its workplace and retail…
Added 4 mins ago
Site Quality Manager
Amentum
Richland, WA
The WTCC QA Manager leads the WTCC Quality Management System (QMS) and provides independent oversight of quality program implementation across Commissioning, Maintenance, and Operations.…
Added 4 mins ago
Deputy Quality Manager
Amentum
Richland, WA
The WTCC Deputy Quality Assurance Manager (DQAM), reports directly to the WTCC Manager of Quality (MOQ) aka WTP Site Quality Manager. The WTCC DQAM is responsible for implementation and…
Added 5 mins ago
Senior Supplier Program Manager – Supplier Performance & Strategic Sourcing, Amazon Leo
Amazon
Bellevue, WA
Lead strategic sourcing and supplier development initiatives, evaluating emerging suppliers, manufacturing capabilities, technology roadmaps, and investment opportunities to support future…
Added 5 mins ago
Production TPM, AMZ Leo Production OPs
Amazon
Bellevue, WA
To deliver these complex solutions, as the Sr Operations Program Manager you will partner with peers across all Leo teams, including hardware, software, supply chain, manufacturing, launch,…
Added 5 mins ago
Commercial Sourcing Manager, Memory and Storage
Meta
Bellevue, WA
…powers AI, compute, and storage at hyperscale. The Sourcing Manager for Memory will serve as the primary commercial and strategic owner for DRAM, NAND, and emerging memory technologies that…
Added 5 mins ago
M
Employee Engagement Business Development Manager
ManpowerGroup
Redmond, WA
- $49 to $52 USD / hour
Our client, is seeking a Business Development Manager to join their team. As a Business Development Manager, you will bridge business analytics, project management, and internal…
Added 5 mins ago
Sr Program Manager, North America Selection Strategy
Amazon
Seattle, WA
The Sr. Program Manager for NAS Selection owns the end-to-end program cadence and operational mechanisms that drive selection strategy across North America Retail. This role operates within…
Added 5 mins ago
UO
Records Analyst - UW Medicine Regulatory and Business Affairs
University of Washington
Seattle, WA
- $76,176 to $87,324 USD / year
Participate and support the development, implementation, and maintenance of processes, procedures, and guidelines for the UW Medicine records program.
Added 5 mins ago
SC
Program Manager II, Corporate Sponsorship
Seattle Children's
Seattle, WA
- $110,122 to $165,182 USD / year
Seattle Children’s is seeking a strategic, multi-disciplinary, Program Manager II – Creative Lead, Corporate Sponsorships (LTE) to join our Brand & Creative Services team. In this hybrid…
Added 5 mins ago
Business Development Director
Safran
Seattle, WA
…the freedom to explore diverse career paths. As a Business Development Director, you'll contribute to meaningful projects that shape the future of…
Added 5 mins ago
EG
Business Systems Analyst (BSA)
Eliassen Group
Olympia, WA
- $70 to $80 USD / hour
…execution. This is not a traditional technical BSA or Project Manager role. The ideal candidate operates as a strategic generalist, helping create structure around priorities, connect…
Added 6 mins ago
Dietary Aide - Dardenne (56167)
ROCKY MOUNTAIN CARE GROUP
Dardenne Prairie, MO
Dietary Manager, Administrator or Executive Director
Added 6 mins ago
Lead, IT Infrastructure and Security Project/Portfolio Manager
RocketForce Technologies LLC
United States
Rocketdyne is seeking a Lead, IT Infrastructure and Security Project/Portfolio Manager to lead an assigned IT program and its projects from planning through closure, coordinating…
Added 13 mins ago
Principal Product Manager Tech, Prime Video
Amazon.com Services LLC
Seattle, WA
We are looking for a Principal Product Manager-Technical to lead the development and scaling of product solutions that power key customer experiences and supply chain decisions. In this…
Added 15 mins ago
Chubb Associate, Claims EPLI Segmentation- Jersey City 2027
ACE American Insurance Company
Jersey City, NJ
By joining the Chubb Associate Program, you will be part of a cohort of top early career talent who will participate in a robust, comprehensive technical and experiential learning journey.…
Added 16 mins ago
Sr. Product Manager
Safe-Guard Products International LLC
Atlanta, GA
Job Title: Sr. Product Manager - Rating Engine
Added 17 mins ago
QEWR Principal FMS Program Manager
Odyssey Systems Consulting Group
Hanscom Afb, MA
Assist in the development, review, and coordination of acquisition documentation, milestone decision briefings, program plans, and contract documentation.
Added 17 mins ago
Prep Academy Direct Care Manager
ST VINCENT FAMILY SERVICES
Columbus, OH
The Day Treatment Direct Care Manager provides operational leadership and direct supervision for the staff responsible for the daily therapeutic milieu within Prep Academy. The Manager…
Added 22 mins ago
Professor of the Practice - Production Manager
University of North Carolina- Chapel Hill
NC
…Professor of the Practice who will also serve as Production Manager for PlayMakers Repertory Company and teach in the graduate Technical Production…
Added 22 mins ago
LHH Recruitment Solution - Executive Recruiter - Hybrid - Chicago, IL
The Adecco Group
IL
…day! You will participate in our best-in-class remote training program. The New Colleague Training (NCT) program, is a paid training, that’s very interactive and…
Added 23 mins ago
A
Cost Manager - Data Centers
Actalent
Chicago, IL
- $48.07 to $86.54 USD / hour
Job Title: Estimator / Senior Cost Manager Data Center Construction
Added 23 mins ago
Sr Program Manager - PEAQ & HDE - Flex
HCSC
Chicago, IL
This position is responsible for managing one or more highly complex or enterprise-wide program(s) consisting of multiple projects. Being accountable for end-to-end delivery of a complex…
Added 24 mins ago
EG
Business Systems Analyst (BSA)
Eliassen Group
Springfield, IL
- $70 to $80 USD / hour
…execution. This is not a traditional technical BSA or Project Manager role. The ideal candidate operates as a strategic generalist, helping create structure around priorities, connect…

Ricoh

Senior Services Operations Manager, Managed Services

Cleveland, OH, United States

$80,000 - $86,000 per year

Apply About employer

Applications open in a new tab.

Job details

Pay: $80,000 - $86,000 per year
Posting language: English
Posted: Nov 6, 2026

Original job description

Senior Services Operations Manager, Managed Services

$80,000 - $86,000 per year

POSITION PROFILE

The Senior Services Operations Manager, Managed Services functions in a leadership role as operational point of contact to assigned Global/Vertical customers, primarily in North America.

Directly responsible for oversight of Ricoh employees, including individual contributors and managers. Is engaged from contractual concept or assignment through account management and retention

Responsible for proactive communication with key customers to ensure that expected and agreed to standards of performance are being met and continually improved upon locally and nationally. Responsible for P&L reconciliation, strategic implementation, employee development and retention for designated clients.

Administers the implementation process and operational best practices by engaging in the necessary resources and high levels of functional integration to ensure the attainment of all Service Level Agreements. Responsible for business retention through customer relationships, managing issues, contract adherence and ensuring customer satisfaction.

A focused role to include digital & data fluency (analytics, service data, cost-to-serve), AI-augmented operations and automation literacy, complex multi-site P&L and contract management, change and transformation execution, ecosystem/vendor management, and operational risk and resilience management.

Job Duties and Responsibilities

Develops People

Accountable to attract and retain talent Identify employee training and development expectations through formal competency assessments and Ricoh training offerings to achieve proficiencies for direct and indirect resources.
Arranges assignments, training and other experiences to build team members’ learning, development and job satisfaction.
Coach and develop of up to 100+ employees within account portfolio.
Establishes goals, clarifies roles and responsibilities and holds work group members (Internal/External) accountable.
Collaborates with other leaders, team members, and internal or external customers to implement a solution or initiative.
Continually monitor, evaluate and recognize employee excellence leveraging the Ricoh Recognizes program.
Creates strong performing teams through effective feedback, recognition and compensation management.
Confronts performance issues and collaboratively establishes steps for improvement including the courage to take corrective action when necessary.
Serves as a mentor to team members and leads by example.
Sets expectations and empowers others to solve problems and facilitates discussions that generate creative solutions and removes obstacles to necessary process changes.

Operational Effectiveness

Establishes and maintains program
Responsible for management of revenue and associated gross profit and contribution.
Supports customer global operation strategy by collaborating with key internal and external team members to implement the solution or initiative.
A SME in the Service Delivery vertical portfolio standards; tools, processes and best practices.
Ensure that all Service Delivery vertical portfolio initiatives are executed in a timely manner and in alignment with quality requirements by utilizing program tools and best practices
Demonstrates working knowledge of Ricoh and possesses an ability to navigate internal structure.
Responsible for identifying, improving performance, productivity, efficiency and profitability through effective best practices
Inspect and ensure execution of certification, adherence to service delivery standards and identify areas for continuous improvement
Participate in the creation and management of implementation plans for assigned clients.
Focus on eliminating performance penalties, P&L growth, GP improvement, and contract compliance.
Introduce outcome-based KPIs alongside SLAs.
Drive to technical solutions to improve margin.
Operational risk and resilience management.
Strategic operations alignment to digital services.
Ecosystem/vendor management.

Opportunity Identification

Maintains a continuing education of new products and services to identify service growth opportunities
Validate new opportunities, bring resources and tools to assure execution in a timely fashion as it relates to labor
Ensures profitability of all assigned accounts down to individual site locations. Identifies sources of poor profitability; works with appropriate resources to make changes and restore profitability.
Scope Creep of doing free services (identify, quantify, and eliminate non-contracted work).
Customer value and outcome engineering.
Performs other duties as assigned

Qualifications (Education, Experience and Certifications)

Requires 4 year college degree or equivalent experience.
3 - 5 years management experience required
2+ years of project management experience strongly preferred.
Ability to learn and master industry specific applications
ITIL Fundamental Certification preferred
ITIL 4 (preferred).
PMP (preferred).
Lean Six Sigma (preferred).
AI/Automation fundamentals.
Change Management.
A proven track record in marketing new products and services including standard and advanced services & solutions.
Must have a proven track record of relationship building with both internal and external customers.
Must have a demonstrated high-level knowledge and understanding of technology (networks, security, print servers and print devices).

KNOWLEDGE, Skills And Abilities

Ability to communicate both orally and in writing and to effectively communicate with all levels of management, outside vendors, employees, and customers.
Strong ability for self-direction and shows a high degree of initiative.
Strong customer relations skills.
Project management experience.
Ability to prioritize.
Must be highly motivated and able to handle multiple assignments and operate effectively in a fast-paced environment.
Ability to utilize standard software applications.
Well versed and visibly displaying problem solving skills
Well versed and visibly displaying knowledge of products & services.
Well versed and visibly displaying analytical skills.
Executive business skills and negotiation.
Digital & data fluency (analytics, service data, cost-to-serve).
AI-augmented operations and automation literacy.
Complex multi-site P&L and contract management.
Change and transformation execution.
Customer value and outcome engineering.
Skills-based workforce planning and reskilling.
Well versed and visibly displaying the skill or knowledge to independently support the following; PMO, RGSA, Assessment Management, Managed Services P&L, RFI/RFP, eBusiness, technology deployment, Vertical Knowledge/Training for applicable accounts.
Proficient as the result of experience, consistent use and/or some training within the following; PMO, RGSA, Assessment Management, Managed Services P&L, RFI/RFP, eBusiness, technology deployment, Vertical Knowledge/Training for applicable accounts.

Working Conditions, MENTAL AND PHYSICAL DEMANDS

Typically works in an office environment with adequate lighting and ventilation and a normal range of temperature and noise level.
Work has cyclical stress due to frequent goals and deadlines, and daily stress due to the responsibility associated with the incumbents’ decisions, outcomes and potential outcomes.
Work is mostly sedentary, but does require walking, standing, bending, reaching, lifting or carrying objects that typically weigh less than 10 lbs. (e.g., papers, books, files and small parts, etc.).
Requires moderate dexterity; regular application of basic skills (calculator, keyboard, hand tools)
Requires periodic visits to customer sites that may or may not be serviced by public transportation.
Overnight travel required.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information - how it is collected, stored, managed, and shared - to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

Choose from a broad selection of medical, dental, life, and disability insurance options.
Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually
Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

Apply About employer

More about this job

Skills

Communication skills
Customer relations
Customer service
Contract management
Vendor management
Staff training
Manage revenue
Process improvement
Regulatory compliance
Project management
ITIL
PMP
Lean manufacturing
Change management
Relationship building
Problem solving
Analytical skills
Negotiation

Report this job