Jobs in the United States

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Added 1 min ago
Sr. Commercial Scheduler I, Borger
Phillips 66
Houston, TX
…be responsible for scheduling, optimization, and inventory management of gasoline and distillate pipeline and terminal positions supporting Commercial Supply & Trading and Marketing demands…
Added 5 mins ago
R
Concierge Residential Front Desk (Swing - 3:00 pm - 11:30 pm)
Related
Boston, MA
- $23 to $24.5 USD / hour
Join Our TeamAt Related Management, we believe the front desk sets the tone for the entire building. As a Concierge at The Quinn, you'll be the first impression for residents and guests,…
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Manager - Technical Training
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Program Manager
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Evening Shift Available
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Program and Project Management credentials preferred
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Customer Experience Manager- EdTech
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Product Manager
Meta
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10+ years product management and/or Product Design
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Vehicle discount program for employees and family members and management leases
Added 6 mins ago
M&E Sourcing Manager
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Added 6 mins ago
Analytics Program Manager
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…limits of distance, and even the rules of physics. Analytics Program Management drives data initiatives to successful delivery. Using clear communication and cross-functional collaboration,…
Added 6 mins ago
SYSTEMS CLINICAL NUTRITION MANAGER II
Compass Group, North America
Jefferson City, MO
Wellness & Support – Employee Assistance Program, FSAs, and health programs
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Physician Pay Analyst
Intermountain Health
Jefferson City, MO
The Physician Payroll Analyst collaborates with the Physician Payroll Manager, physicians, and all levels of leaders throughout the organization to administer physician payroll and provide…
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Sr. Manager, Finance & Value Realization
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Jefferson City, MO
Added 6 mins ago
Facilities Management Director - Binghamton, NY
Compass Group, North America
Jefferson City, MO
Must have knowledge and expertise in NFPA, TJC, CMS, DNV, EPA, and OSHA codes and regulations and the ability to interpret and implement
Added 6 mins ago
Facilities Management Director - Wakefield, RI
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Jefferson City, MO
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Added 7 mins ago
Principal Sales Representative, CAS (Kansas City)
Medtronic
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Added 7 mins ago
Senior Project Manager - Transmission and Substations
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Kansas City, MO
As a Senior Project Manager - Transmission and Substations, you will lead multidisciplinary teams responsible for delivering projects from concept through engineering design, procurement,…
Added 7 mins ago
OR Internal Supply Control Coordinator
HCA Healthcare
Kansas City, MO
…position works closely with the facility Supply Chain OR Materials Manager (ORMM), and the Supply Chain Division Director of OR (DDOR) improving data integrity, and the accuracy and…
Added 7 mins ago
Senior Manager, Critical Account Programs - United States
Cornerstone OnDemand
Kansas City, MO
10+ years of experience in customer escalations, critical account or program management, customer success, technical program management, services, or a comparable enterprise environment.
Added 7 mins ago
MS
Posting Details
Missouri State University
Springfield, MO
- $17 USD / hour
…and conducting presentations or training as scheduled by the Manager, Campus…
Added 7 mins ago
US
Business Manager - Care Coordination (64172)
UNIVERSITY SETTLEMENT SOCIETY OF NEW YORK
New York, NY
- $70,000 to $90,000 USD / year
The Business Manager is responsible for overseeing the administrative, operational, compliance, and revenue-support functions of the Care Coordination program. This position partners…

Ricoh

Senior Services Operations Manager, Managed Services

Cleveland, OH, United States

$80,000 - $86,000 per year

Apply on cbha.fa.us2.oraclecloud.com About employer

Applications open in a new tab.

Job details

Pay: $80,000 - $86,000 per year
Posting language: English
Posted: Nov 6, 2026

Original job description

Senior Services Operations Manager, Managed Services

$80,000 - $86,000 per year

POSITION PROFILE

The Senior Services Operations Manager, Managed Services functions in a leadership role as operational point of contact to assigned Global/Vertical customers, primarily in North America.

Directly responsible for oversight of Ricoh employees, including individual contributors and managers. Is engaged from contractual concept or assignment through account management and retention

Responsible for proactive communication with key customers to ensure that expected and agreed to standards of performance are being met and continually improved upon locally and nationally. Responsible for P&L reconciliation, strategic implementation, employee development and retention for designated clients.

Administers the implementation process and operational best practices by engaging in the necessary resources and high levels of functional integration to ensure the attainment of all Service Level Agreements. Responsible for business retention through customer relationships, managing issues, contract adherence and ensuring customer satisfaction.

A focused role to include digital & data fluency (analytics, service data, cost-to-serve), AI-augmented operations and automation literacy, complex multi-site P&L and contract management, change and transformation execution, ecosystem/vendor management, and operational risk and resilience management.

Job Duties and Responsibilities

Develops People

Accountable to attract and retain talent Identify employee training and development expectations through formal competency assessments and Ricoh training offerings to achieve proficiencies for direct and indirect resources.
Arranges assignments, training and other experiences to build team members’ learning, development and job satisfaction.
Coach and develop of up to 100+ employees within account portfolio.
Establishes goals, clarifies roles and responsibilities and holds work group members (Internal/External) accountable.
Collaborates with other leaders, team members, and internal or external customers to implement a solution or initiative.
Continually monitor, evaluate and recognize employee excellence leveraging the Ricoh Recognizes program.
Creates strong performing teams through effective feedback, recognition and compensation management.
Confronts performance issues and collaboratively establishes steps for improvement including the courage to take corrective action when necessary.
Serves as a mentor to team members and leads by example.
Sets expectations and empowers others to solve problems and facilitates discussions that generate creative solutions and removes obstacles to necessary process changes.

Operational Effectiveness

Establishes and maintains program
Responsible for management of revenue and associated gross profit and contribution.
Supports customer global operation strategy by collaborating with key internal and external team members to implement the solution or initiative.
A SME in the Service Delivery vertical portfolio standards; tools, processes and best practices.
Ensure that all Service Delivery vertical portfolio initiatives are executed in a timely manner and in alignment with quality requirements by utilizing program tools and best practices
Demonstrates working knowledge of Ricoh and possesses an ability to navigate internal structure.
Responsible for identifying, improving performance, productivity, efficiency and profitability through effective best practices
Inspect and ensure execution of certification, adherence to service delivery standards and identify areas for continuous improvement
Participate in the creation and management of implementation plans for assigned clients.
Focus on eliminating performance penalties, P&L growth, GP improvement, and contract compliance.
Introduce outcome-based KPIs alongside SLAs.
Drive to technical solutions to improve margin.
Operational risk and resilience management.
Strategic operations alignment to digital services.
Ecosystem/vendor management.

Opportunity Identification

Maintains a continuing education of new products and services to identify service growth opportunities
Validate new opportunities, bring resources and tools to assure execution in a timely fashion as it relates to labor
Ensures profitability of all assigned accounts down to individual site locations. Identifies sources of poor profitability; works with appropriate resources to make changes and restore profitability.
Scope Creep of doing free services (identify, quantify, and eliminate non-contracted work).
Customer value and outcome engineering.
Performs other duties as assigned

Qualifications (Education, Experience and Certifications)

Requires 4 year college degree or equivalent experience.
3 - 5 years management experience required
2+ years of project management experience strongly preferred.
Ability to learn and master industry specific applications
ITIL Fundamental Certification preferred
ITIL 4 (preferred).
PMP (preferred).
Lean Six Sigma (preferred).
AI/Automation fundamentals.
Change Management.
A proven track record in marketing new products and services including standard and advanced services & solutions.
Must have a proven track record of relationship building with both internal and external customers.
Must have a demonstrated high-level knowledge and understanding of technology (networks, security, print servers and print devices).

KNOWLEDGE, Skills And Abilities

Ability to communicate both orally and in writing and to effectively communicate with all levels of management, outside vendors, employees, and customers.
Strong ability for self-direction and shows a high degree of initiative.
Strong customer relations skills.
Project management experience.
Ability to prioritize.
Must be highly motivated and able to handle multiple assignments and operate effectively in a fast-paced environment.
Ability to utilize standard software applications.
Well versed and visibly displaying problem solving skills
Well versed and visibly displaying knowledge of products & services.
Well versed and visibly displaying analytical skills.
Executive business skills and negotiation.
Digital & data fluency (analytics, service data, cost-to-serve).
AI-augmented operations and automation literacy.
Complex multi-site P&L and contract management.
Change and transformation execution.
Customer value and outcome engineering.
Skills-based workforce planning and reskilling.
Well versed and visibly displaying the skill or knowledge to independently support the following; PMO, RGSA, Assessment Management, Managed Services P&L, RFI/RFP, eBusiness, technology deployment, Vertical Knowledge/Training for applicable accounts.
Proficient as the result of experience, consistent use and/or some training within the following; PMO, RGSA, Assessment Management, Managed Services P&L, RFI/RFP, eBusiness, technology deployment, Vertical Knowledge/Training for applicable accounts.

Working Conditions, MENTAL AND PHYSICAL DEMANDS

Typically works in an office environment with adequate lighting and ventilation and a normal range of temperature and noise level.
Work has cyclical stress due to frequent goals and deadlines, and daily stress due to the responsibility associated with the incumbents’ decisions, outcomes and potential outcomes.
Work is mostly sedentary, but does require walking, standing, bending, reaching, lifting or carrying objects that typically weigh less than 10 lbs. (e.g., papers, books, files and small parts, etc.).
Requires moderate dexterity; regular application of basic skills (calculator, keyboard, hand tools)
Requires periodic visits to customer sites that may or may not be serviced by public transportation.
Overnight travel required.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information - how it is collected, stored, managed, and shared - to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

Choose from a broad selection of medical, dental, life, and disability insurance options.
Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually
Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

Apply on cbha.fa.us2.oraclecloud.com About employer

More about this job

Skills

Communication skills
Customer relations
Customer service
Contract management
Vendor management
Staff training
Manage revenue
Process improvement
Regulatory compliance
Project management
ITIL
PMP
Lean manufacturing
Change management
Relationship building
Problem solving
Analytical skills
Negotiation

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Work requirements

Jobs in the United States