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Full-Time On Site Victim Advocate, FASS, JBLM, Washington
Magellan Health Services
McChord, WA
- Full-time
Liaisons with the installation Family Advocacy Program Manager (FAPM) to ensure that comprehensive victim services and training are provided through a coordinated community response to…
Added just now
Engineering Manager, Core Trust
Google
Kirkland, WA
…Engineers are able to optimize theirs. As a Software Engineering Manager you manage your project goals, contribute to product strategy and help develop your team. Teams work all across the…
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Senior Supply Chain Manager, S&OP, R2L Supply Chain
Amazon
Bellevue, WA
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
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Supply Chain Manager, Network Planning
Amazon
Bellevue, WA
…work on developing a holistic long-term Transportation Network strategy that will optimally flow millions of items from thousands of vendors to tens of millions of customers? Do you enjoy…
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Senior Program Manager, AMZL ORBIT PMO
Amazon
Bellevue, WA
On a typical day, the Program Manager might start by checking in with an F5 SPOC on outstanding IMR data points ahead of the monthly flash, then pivot to reviewing budget audit findings…
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Product Manager, Claims Automation & Integrations , On-Road Incident Management (ORIM)
Amazon
Bellevue, WA
We are seeking a Product Manager to own the strategy, roadmap, and execution of claims-related integrations and automation capabilities across our incident and claims ecosystem. This role…
Added 1 min ago
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Employee Engagement Business Development Manager
ManpowerGroup
Redmond, WA
- $49 to $52 USD / hour
Our client, is seeking a Business Development Manager to join their team. As a Business Development Manager, you will bridge business analytics, project management, and internal…
Added 1 min ago
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Business Operations Manager
ManpowerGroup
Redmond, WA
- $49 to $53 USD / hour
Our client is seeking a Business Operations Manager to join their team. As a Business Finance Manager, you will be part of the Commercial Strategy organization, supporting business…
Added 1 min ago
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Test Analyst - QNXT
Cognizant
Olympia, WA
- $70,000 to $92,000 USD / year
Manager testing across QNXT Provider and Claims modules, validating claims adjudication, provider data integrity, and billing workflows.
Added 1 min ago
Manager Strategic Risk Adjustment Programs
Highmark Health
Olympia, WA
…Chief Actuary, and Vice President, on project status including program strategy, performance, timelines, risks, and…
Added 1 min ago
Vice President, Cloud Platform Engineer
SitusAMC
Olympia, WA
…training, skills, geographic location and alignment with market data. Additionally, certain positions may be eligible to receive a discretionary bonus as determined by bonus program…
Added 1 min ago
Sr. Manager PM-T, Outbound Communications
Amazon
Seattle, WA
We are seeking a highly skilled and experienced Senior Manager to join our Outbound Communications team at Amazon. In this role, you will lead a team of Product Managers to drive the…
Added 1 min ago
Sr. Product Manager- Technical, WW Ops Finance S&A
Amazon
Seattle, WA · Bellevue, WA
You will own the products that govern how finance data is standardized, certified, and made trustworthy (data platforms, metrics, governance) AND the products that let finance routines…
Added 1 min ago
Sr Program Manager, North America Selection Strategy
Amazon
Seattle, WA
The Sr. Program Manager for NAS Selection owns the end-to-end program cadence and operational mechanisms that drive selection strategy across North America Retail. This role operates within…
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Sr. Marketing Operations Manager, AWS Marketing Strategy, Operations, and Enablement
Amazon
Seattle, WA
The Sr. Marketing Operations Manager role serves as a critical bridge between AWS Marketing Strategy, Operations, and Enablement (MSOE) to Senior Leaders throughout AWS Marketing. In this…
Added 1 min ago
Sr. Marketing Operations Manager, AWS Marketing Strategy, Operations, and Enablement
Amazon
Seattle, WA
The Sr. Marketing Operations Manager role serves as a critical bridge between AWS Marketing Strategy, Operations, and Enablement (MSOE) to Senior Leaders throughout AWS Marketing. In this…
Added 1 min ago
Sr. Technical Program Manager, WWGST - Foundations and Food Tech
Amazon
Seattle, WA
…skills, great communication abilities, and a passion to use data and technologies to join the FFT team. We're looking for entrepreneurial and innovative individuals who thrive on solving…
Added 1 min ago
SC
Program Manager II, Corporate Sponsorship
Seattle Children's
Seattle, WA
- $110,122 to $165,182 USD / year
Seattle Children’s is seeking a strategic, multi-disciplinary, Program Manager II – Creative Lead, Corporate Sponsorships (LTE) to join our Brand & Creative Services team. In this hybrid…
Added 1 min ago
Finance Manager, Sales and Account Management
Amazon
Seattle, WA
Influence business strategy by providing data-driven insights on seller economics, fee structures, and program effectiveness.
Added 1 min ago
Marketing Intelligence and Strategy Manager
Meta
Seattle, WA
…are looking for an experienced Marketing Planning & Insights Manager to optimize how we market our Wearables products. This person will be responsible for tracking industry trends,…
Added 1 min ago
Principal Aftermarket Technical Product Manager
GE Aerospace
Bellevue, WA · Redmond, WA · Seattle, WA
As Principal Technical Product Manager – Aftermarket, you will own the product vision, strategy and roadmap for the digital solutions that support the Service & Repair value streams in…
Added 1 min ago
Principal Portfolio Manager, Infrastructure Development
Meta
Olympia, WA · Seattle, WA
Our data centers are the foundation upon which our rapidly scaling infrastructure efficiently operates to deliver our innovative services. Meta's Infrastructure team is seeking an…
Added 1 min ago
Network Fiber Delivery Manager [Americas]
Meta
Seattle, WA
Do you want to work on one of the largest and most dynamic networks in the world - that serves as the backbone for AI data centers? Do you want the opportunity to lead a team working at the…
Added 5 mins ago
Warehouse Coordinator
MidCentral Management Resources, LLC
Andrews, TX
…through the delivery of electricity, Expanse delivers scalable, data-driven solutions that reduce costs and increase productivity for our customers. We shorten timelines. We increase…
Added 6 mins ago
Tech Lead Manager | Growth & Transformation
Red Ventures
Charlotte, NC · NY · 1101 Red Ventures Drive Fort Mill, SC
As a Tech Lead Manager, you will lead a team of engineers and build alongside them, delivering the platforms, data pipelines, and AI-enabled applications behind a client's customer…

Ricoh

Senior Services Operations Manager, Managed Services

Cleveland, OH, United States

$80,000 - $86,000 per year

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Job details

Pay: $80,000 - $86,000 per year
Posting language: English
Posted: Nov 6, 2026

Original job description

Senior Services Operations Manager, Managed Services

$80,000 - $86,000 per year

POSITION PROFILE

The Senior Services Operations Manager, Managed Services functions in a leadership role as operational point of contact to assigned Global/Vertical customers, primarily in North America.

Directly responsible for oversight of Ricoh employees, including individual contributors and managers. Is engaged from contractual concept or assignment through account management and retention

Responsible for proactive communication with key customers to ensure that expected and agreed to standards of performance are being met and continually improved upon locally and nationally. Responsible for P&L reconciliation, strategic implementation, employee development and retention for designated clients.

Administers the implementation process and operational best practices by engaging in the necessary resources and high levels of functional integration to ensure the attainment of all Service Level Agreements. Responsible for business retention through customer relationships, managing issues, contract adherence and ensuring customer satisfaction.

A focused role to include digital & data fluency (analytics, service data, cost-to-serve), AI-augmented operations and automation literacy, complex multi-site P&L and contract management, change and transformation execution, ecosystem/vendor management, and operational risk and resilience management.

Job Duties and Responsibilities

Develops People

Accountable to attract and retain talent Identify employee training and development expectations through formal competency assessments and Ricoh training offerings to achieve proficiencies for direct and indirect resources.
Arranges assignments, training and other experiences to build team members’ learning, development and job satisfaction.
Coach and develop of up to 100+ employees within account portfolio.
Establishes goals, clarifies roles and responsibilities and holds work group members (Internal/External) accountable.
Collaborates with other leaders, team members, and internal or external customers to implement a solution or initiative.
Continually monitor, evaluate and recognize employee excellence leveraging the Ricoh Recognizes program.
Creates strong performing teams through effective feedback, recognition and compensation management.
Confronts performance issues and collaboratively establishes steps for improvement including the courage to take corrective action when necessary.
Serves as a mentor to team members and leads by example.
Sets expectations and empowers others to solve problems and facilitates discussions that generate creative solutions and removes obstacles to necessary process changes.

Operational Effectiveness

Establishes and maintains program
Responsible for management of revenue and associated gross profit and contribution.
Supports customer global operation strategy by collaborating with key internal and external team members to implement the solution or initiative.
A SME in the Service Delivery vertical portfolio standards; tools, processes and best practices.
Ensure that all Service Delivery vertical portfolio initiatives are executed in a timely manner and in alignment with quality requirements by utilizing program tools and best practices
Demonstrates working knowledge of Ricoh and possesses an ability to navigate internal structure.
Responsible for identifying, improving performance, productivity, efficiency and profitability through effective best practices
Inspect and ensure execution of certification, adherence to service delivery standards and identify areas for continuous improvement
Participate in the creation and management of implementation plans for assigned clients.
Focus on eliminating performance penalties, P&L growth, GP improvement, and contract compliance.
Introduce outcome-based KPIs alongside SLAs.
Drive to technical solutions to improve margin.
Operational risk and resilience management.
Strategic operations alignment to digital services.
Ecosystem/vendor management.

Opportunity Identification

Maintains a continuing education of new products and services to identify service growth opportunities
Validate new opportunities, bring resources and tools to assure execution in a timely fashion as it relates to labor
Ensures profitability of all assigned accounts down to individual site locations. Identifies sources of poor profitability; works with appropriate resources to make changes and restore profitability.
Scope Creep of doing free services (identify, quantify, and eliminate non-contracted work).
Customer value and outcome engineering.
Performs other duties as assigned

Qualifications (Education, Experience and Certifications)

Requires 4 year college degree or equivalent experience.
3 - 5 years management experience required
2+ years of project management experience strongly preferred.
Ability to learn and master industry specific applications
ITIL Fundamental Certification preferred
ITIL 4 (preferred).
PMP (preferred).
Lean Six Sigma (preferred).
AI/Automation fundamentals.
Change Management.
A proven track record in marketing new products and services including standard and advanced services & solutions.
Must have a proven track record of relationship building with both internal and external customers.
Must have a demonstrated high-level knowledge and understanding of technology (networks, security, print servers and print devices).

KNOWLEDGE, Skills And Abilities

Ability to communicate both orally and in writing and to effectively communicate with all levels of management, outside vendors, employees, and customers.
Strong ability for self-direction and shows a high degree of initiative.
Strong customer relations skills.
Project management experience.
Ability to prioritize.
Must be highly motivated and able to handle multiple assignments and operate effectively in a fast-paced environment.
Ability to utilize standard software applications.
Well versed and visibly displaying problem solving skills
Well versed and visibly displaying knowledge of products & services.
Well versed and visibly displaying analytical skills.
Executive business skills and negotiation.
Digital & data fluency (analytics, service data, cost-to-serve).
AI-augmented operations and automation literacy.
Complex multi-site P&L and contract management.
Change and transformation execution.
Customer value and outcome engineering.
Skills-based workforce planning and reskilling.
Well versed and visibly displaying the skill or knowledge to independently support the following; PMO, RGSA, Assessment Management, Managed Services P&L, RFI/RFP, eBusiness, technology deployment, Vertical Knowledge/Training for applicable accounts.
Proficient as the result of experience, consistent use and/or some training within the following; PMO, RGSA, Assessment Management, Managed Services P&L, RFI/RFP, eBusiness, technology deployment, Vertical Knowledge/Training for applicable accounts.

Working Conditions, MENTAL AND PHYSICAL DEMANDS

Typically works in an office environment with adequate lighting and ventilation and a normal range of temperature and noise level.
Work has cyclical stress due to frequent goals and deadlines, and daily stress due to the responsibility associated with the incumbents’ decisions, outcomes and potential outcomes.
Work is mostly sedentary, but does require walking, standing, bending, reaching, lifting or carrying objects that typically weigh less than 10 lbs. (e.g., papers, books, files and small parts, etc.).
Requires moderate dexterity; regular application of basic skills (calculator, keyboard, hand tools)
Requires periodic visits to customer sites that may or may not be serviced by public transportation.
Overnight travel required.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information - how it is collected, stored, managed, and shared - to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

Choose from a broad selection of medical, dental, life, and disability insurance options.
Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually
Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

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More about this job

Skills

Communication skills
Customer relations
Customer service
Contract management
Vendor management
Staff training
Manage revenue
Process improvement
Regulatory compliance
Project management
ITIL
PMP
Lean manufacturing
Change management
Relationship building
Problem solving
Analytical skills
Negotiation

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