Jobs in the United States

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Added 5 mins ago
CC
Platform Engineer
Colorado College
Colorado Springs, CO
- $75,748 to $92,791 USD / year
…consolidation enhancements. Evaluates current and emerging enterprise technology tools, trends, issues, and best practices; researches vendor-supported and open-source hardware and software…
Added 6 mins ago
Account Manager SMB-Business Sales- Asheville, NC
Military Spouse Jobs & VetJobs
United States
…time, excellent customer relations skills, and excitement for technology, you'll deliver outstanding and innovative business solutions that support our technology evolution and the way…
Added 6 mins ago
Account Manager SMB-Business Sales- Wichita Falls, TX
Military Spouse Jobs & VetJobs
United States
…time, excellent customer relations skills, and excitement for technology, you'll deliver outstanding and innovative business solutions that support our technology evolution and the way…
Added 6 mins ago
MS
Account Manager SMB-Business Sales- Roseville, MN
Military Spouse Jobs & VetJobs
United States
- $37,000 to $64,000 USD / year
…time, excellent customer relations skills, and excitement for technology, you'll deliver outstanding and innovative business solutions that support our technology evolution and the way…
Added 6 mins ago
Operations Program Manager 3 Advanced Electronic Warfare - Nashua NH
Military Spouse Jobs & VetJobs
United States
The Advanced Electronic Warfare Solutions (AEWS) product line is developing and delivering the future of electronic warfare (EW), today along with developing robust sustainment strategies…
Added 6 mins ago
Predoctoral Research Associate (Summer 2027), Division of Research and Faculty Development
Harvard University
Boston, MA
Zoe Cullen: Professor Cullen is a labor economist whose research examines how information, technology, and firm behavior shape the well-being of workers and society. Her current projects…
Added 8 mins ago
D
Director of Convening Operations
DREAM
NY
- $125,000 to $140,000 USD / year
Lead end-to-end planning and execution of two-day in-person Convenings held once per semester for all partner schools, serving as the primary driver and project manager;
Added 10 mins ago
Cloud Onboarding Manager 2
ManpowerGroup
Redmond, WA
Our client, a high-growth, AI-powered global sales organization is seeking a Cloud Onboarding Manager 2 to join their team. As a Cloud Onboarding Manager 2, you will be part of the Copilot…
Added 10 mins ago
Sr Program Manager, North America Selection Strategy
Amazon
Seattle, WA
The Sr. Program Manager for NAS Selection owns the end-to-end program cadence and operational mechanisms that drive selection strategy across North America Retail. This role operates within…
Added 11 mins ago
SI
SAP NS2 Federal Public Sector BTP Architect
SAP IT Business Systeme
Remote, United States
- $151,900 to $340,900 USD / year
Must be a US Citizen; this position requires access to customer data. All internals must have Manager’s approval to transfer.
Added 20 mins ago
Senior Dashboard Developer
CACI
Ashburn, VA · Ashburn
…offers a unique opportunity to enhance national security through advanced IT solutions. You will collaborate with experienced professionals in an innovative environment, guiding a…
Added 26 mins ago
AF
Buyer
Armstrong Fluid Technology
Niagara Falls, NY
- $65,000 to $75,000 USD / year
Since 1965, Armstrong Fluid Technology has proudly operated in North Tonawanda, NY. We are globally recognized as pioneers and leaders in designing, engineering, and manufacturing advanced…
Added 31 mins ago
Senior Services Operations Manager, Managed Services
Ricoh
Cleveland, OH
The Senior Services Operations Manager, Managed Services functions in a leadership role as operational point of contact to assigned Global/Vertical customers, primarily in North America.
Added 37 mins ago
Sr. Program Manager, Strategic Initiatives
Lucid Motors
Amsterdam, NH
The Sr. Program Manager, Strategic Initiatives will play a central role in coordinating and executing Lucid’s key strategic priorities across Europe.
Added 37 mins ago
Territory Sales Associate
Intuitive
Remote, United States
(Specific responsibilities and tasks an individual would be expected to perform in the role. Additional job duties may be determined by the functional people manager)
Added 38 mins ago
Facilities Supervisor
The Fedcap Group
Long Island City, NY
…Refrigerant, Automotive, Plumbing and Pipefitting, Electrical and Advanced Electrical, Welding Technology, Construction, Culinary Arts and Custodial Services. All programs are taught by…
Added 41 mins ago
Cybersecurity Analyst (48387)
CHARLOTTE EYE EAR NOSE AND THROAT ASSOCIATES PA
Huntersville, NC
The Cybersecurity Analyst is an early-career, hands-on member of the CEENTA Information Technology team responsible for supporting daily cybersecurity operations, security monitoring,…
Added 42 mins ago
TL
Vice President, Global People Operations & Transformation (USA Remote)
Turnitin, LLC
Remote, United States
- $245,402 to $283,445 USD / year
…and create leverage through effective structures, systems, technology and people. This includes challenging legacy ways of working, testing hypotheses, making fact-based investment…
Added 42 mins ago
TL
Vice President, Global People Operations & Transformation (USA Remote)
Turnitin, LLC
Remote, United States
- $245,402 to $283,445 USD / year
…and create leverage through effective structures, systems, technology and people. This includes challenging legacy ways of working, testing hypotheses, making fact-based investment…
Added 42 mins ago
TL
Vice President, Global People Operations & Transformation (USA Remote)
Turnitin, LLC
Remote, United States
- $245,402 to $283,445 USD / year
…and create leverage through effective structures, systems, technology and people. This includes challenging legacy ways of working, testing hypotheses, making fact-based investment…
Added 42 mins ago
TL
Vice President, Global People Operations & Transformation (USA Remote)
Turnitin, LLC
Remote, United States
- $245,402 to $283,445 USD / year
…and create leverage through effective structures, systems, technology and people. This includes challenging legacy ways of working, testing hypotheses, making fact-based investment…
Added 45 mins ago
W
Director, AI Product Management
Worldpac
Oakbrook, IL
- $146,000 to $195,000 USD / year
Position Overview: Worldpac is seeking an experienced, director level AI Product Manager to accelerate the adoption of artificial intelligence across our high-volume wholesale distribution…
Added 45 mins ago
HA
Group Leader (Wax 2nd Shift)
Howmet Aerospace
Dover, NJ
- $21.58 to $30 USD / hour
…superalloys to aerospace, gas turbine, medical and other high-technology industrial…
Added 48 mins ago
MS
Account Manager SMB-Business Sales- Spokane, WA
Military Spouse Jobs & VetJobs
United States
- $37,000 to $64,000 USD / year
…time, excellent customer relations skills, and excitement for technology, you'll deliver outstanding and innovative business solutions that support our technology evolution and the way…
Added 48 mins ago
MS
Account Manager SMB-Business Sales- Seattle, WA
Military Spouse Jobs & VetJobs
United States
- $37,000 to $64,000 USD / year
…time, excellent customer relations skills, and excitement for technology, you'll deliver outstanding and innovative business solutions that support our technology evolution and the way…

Ricoh

Senior Services Operations Manager, Managed Services

Cleveland, OH, United States

$80,000 - $86,000 per year

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Job details

Pay: $80,000 - $86,000 per year
Posting language: English
Posted: Nov 6, 2026

Original job description

Senior Services Operations Manager, Managed Services

$80,000 - $86,000 per year

POSITION PROFILE

The Senior Services Operations Manager, Managed Services functions in a leadership role as operational point of contact to assigned Global/Vertical customers, primarily in North America.

Directly responsible for oversight of Ricoh employees, including individual contributors and managers. Is engaged from contractual concept or assignment through account management and retention

Responsible for proactive communication with key customers to ensure that expected and agreed to standards of performance are being met and continually improved upon locally and nationally. Responsible for P&L reconciliation, strategic implementation, employee development and retention for designated clients.

Administers the implementation process and operational best practices by engaging in the necessary resources and high levels of functional integration to ensure the attainment of all Service Level Agreements. Responsible for business retention through customer relationships, managing issues, contract adherence and ensuring customer satisfaction.

A focused role to include digital & data fluency (analytics, service data, cost-to-serve), AI-augmented operations and automation literacy, complex multi-site P&L and contract management, change and transformation execution, ecosystem/vendor management, and operational risk and resilience management.

Job Duties and Responsibilities

Develops People

Accountable to attract and retain talent Identify employee training and development expectations through formal competency assessments and Ricoh training offerings to achieve proficiencies for direct and indirect resources.
Arranges assignments, training and other experiences to build team members’ learning, development and job satisfaction.
Coach and develop of up to 100+ employees within account portfolio.
Establishes goals, clarifies roles and responsibilities and holds work group members (Internal/External) accountable.
Collaborates with other leaders, team members, and internal or external customers to implement a solution or initiative.
Continually monitor, evaluate and recognize employee excellence leveraging the Ricoh Recognizes program.
Creates strong performing teams through effective feedback, recognition and compensation management.
Confronts performance issues and collaboratively establishes steps for improvement including the courage to take corrective action when necessary.
Serves as a mentor to team members and leads by example.
Sets expectations and empowers others to solve problems and facilitates discussions that generate creative solutions and removes obstacles to necessary process changes.

Operational Effectiveness

Establishes and maintains program
Responsible for management of revenue and associated gross profit and contribution.
Supports customer global operation strategy by collaborating with key internal and external team members to implement the solution or initiative.
A SME in the Service Delivery vertical portfolio standards; tools, processes and best practices.
Ensure that all Service Delivery vertical portfolio initiatives are executed in a timely manner and in alignment with quality requirements by utilizing program tools and best practices
Demonstrates working knowledge of Ricoh and possesses an ability to navigate internal structure.
Responsible for identifying, improving performance, productivity, efficiency and profitability through effective best practices
Inspect and ensure execution of certification, adherence to service delivery standards and identify areas for continuous improvement
Participate in the creation and management of implementation plans for assigned clients.
Focus on eliminating performance penalties, P&L growth, GP improvement, and contract compliance.
Introduce outcome-based KPIs alongside SLAs.
Drive to technical solutions to improve margin.
Operational risk and resilience management.
Strategic operations alignment to digital services.
Ecosystem/vendor management.

Opportunity Identification

Maintains a continuing education of new products and services to identify service growth opportunities
Validate new opportunities, bring resources and tools to assure execution in a timely fashion as it relates to labor
Ensures profitability of all assigned accounts down to individual site locations. Identifies sources of poor profitability; works with appropriate resources to make changes and restore profitability.
Scope Creep of doing free services (identify, quantify, and eliminate non-contracted work).
Customer value and outcome engineering.
Performs other duties as assigned

Qualifications (Education, Experience and Certifications)

Requires 4 year college degree or equivalent experience.
3 - 5 years management experience required
2+ years of project management experience strongly preferred.
Ability to learn and master industry specific applications
ITIL Fundamental Certification preferred
ITIL 4 (preferred).
PMP (preferred).
Lean Six Sigma (preferred).
AI/Automation fundamentals.
Change Management.
A proven track record in marketing new products and services including standard and advanced services & solutions.
Must have a proven track record of relationship building with both internal and external customers.
Must have a demonstrated high-level knowledge and understanding of technology (networks, security, print servers and print devices).

KNOWLEDGE, Skills And Abilities

Ability to communicate both orally and in writing and to effectively communicate with all levels of management, outside vendors, employees, and customers.
Strong ability for self-direction and shows a high degree of initiative.
Strong customer relations skills.
Project management experience.
Ability to prioritize.
Must be highly motivated and able to handle multiple assignments and operate effectively in a fast-paced environment.
Ability to utilize standard software applications.
Well versed and visibly displaying problem solving skills
Well versed and visibly displaying knowledge of products & services.
Well versed and visibly displaying analytical skills.
Executive business skills and negotiation.
Digital & data fluency (analytics, service data, cost-to-serve).
AI-augmented operations and automation literacy.
Complex multi-site P&L and contract management.
Change and transformation execution.
Customer value and outcome engineering.
Skills-based workforce planning and reskilling.
Well versed and visibly displaying the skill or knowledge to independently support the following; PMO, RGSA, Assessment Management, Managed Services P&L, RFI/RFP, eBusiness, technology deployment, Vertical Knowledge/Training for applicable accounts.
Proficient as the result of experience, consistent use and/or some training within the following; PMO, RGSA, Assessment Management, Managed Services P&L, RFI/RFP, eBusiness, technology deployment, Vertical Knowledge/Training for applicable accounts.

Working Conditions, MENTAL AND PHYSICAL DEMANDS

Typically works in an office environment with adequate lighting and ventilation and a normal range of temperature and noise level.
Work has cyclical stress due to frequent goals and deadlines, and daily stress due to the responsibility associated with the incumbents’ decisions, outcomes and potential outcomes.
Work is mostly sedentary, but does require walking, standing, bending, reaching, lifting or carrying objects that typically weigh less than 10 lbs. (e.g., papers, books, files and small parts, etc.).
Requires moderate dexterity; regular application of basic skills (calculator, keyboard, hand tools)
Requires periodic visits to customer sites that may or may not be serviced by public transportation.
Overnight travel required.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information - how it is collected, stored, managed, and shared - to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

Choose from a broad selection of medical, dental, life, and disability insurance options.
Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually
Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

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More about this job

Skills

Communication skills
Customer relations
Customer service
Contract management
Vendor management
Staff training
Manage revenue
Process improvement
Regulatory compliance
Project management
ITIL
PMP
Lean manufacturing
Change management
Relationship building
Problem solving
Analytical skills
Negotiation

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