Senior Field Representative, Support CIP

Senior Field Representative, Support CIP

$19.86 - $26.35 per hour

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POSITION PROFILE

This position requires solution technology-level skills to work independently as a product/services solutions specialist in servicing and/or training on certain business support work area needs and offerings. Responsibilities also include supporting new business initiatives and performing various support functions as developed or assigned.

JOB DUTIES AND RESPONSIBILITIES

Technical

• Performs product specialist solution services, including configuring, installing, troubleshooting, networking, maintaining, and training as assigned within their area of expertise.
• Performs a full range of product repair, customer training, equipment and workflow observation, and engages in problem-solving by sharing solutions to improve methods.
• Proactively seeks volume-building opportunities that result in increased utilization of Ricoh equipment, supplies, and services.
• Assembles, adjusts, maintains, and shares expertise on products according to specifications and/or relevant documentation and instructions. Performs the same for equipment operations.
• Serves as a resource for others when solution-level expertise is required. Works independently and demonstrates knowledge and command of a range of products, environments, and potential issues relevant to assigned roles and responsibilities. Customer Services
• Maintains productive, professional relationships with all customers and Ricoh personnel and contributes to the overall success of the team.
• Understands and promotes Ricoh's support functions and offerings, anticipates customer needs, and effectively manages those needs. Manage Workload
• Responsible for managing own time and schedule and assists in supporting solution-related scheduling needs.
• Effectively executes all required workload management and call-handling procedures using current field call management requirements.
• Performs a full range of services, including customer training, equipment and workflow observation, and solution presentations to improve methods. Administrative
• Complies with all company policies and completes administrative tasks accurately and in a timely manner.
• Performs administrative duties as assigned, including maintaining required logs, processes, and reports.
• Completes all required administrative tasks accurately and on time.
• Accounts for all time and activity by recording information through the proper tracking system.
• Responsible for maintaining a "car stock" and/or customer on-site inventory as assigned or necessary. Results
• Achieves expected productivity levels associated with assigned workload and level of experience.
• Actively participates in Ricoh Extra Value Program opportunities as defined (CS212, etc.) and bills accordingly.
• Performs other duties as assigned.

QUALIFICATIONS (Education, Experience, and Certifications)

• Requires a valid state driver's license and minimum auto insurance coverage as defined by Ricoh policy for positions requiring extensive use of a personal vehicle for company business.
• Requires a high school diploma. Coursework and experience involving computers, electronics, mechanics, basic networking, connectivity, and printing software applications are preferred.
• Meets the requirements listed in the Technology Services Training Role Inventory and Certification Program for the assigned role as defined by management.
• Follow this internal link for the certification requirement document: https://rworld.ricoh-usa.com/docs/DOC-766716

KNOWLEDGE, SKILLS, AND ABILITIES

• Goal-oriented, self-motivated, and committed to ongoing self-development and the development of others.
• Handles highly confidential information appropriately and efficiently.
• Demonstrates strong multitasking and prioritization skills.
• Identifies problems and opportunities and develops effective solutions.
• Possesses strong organizational, interpersonal, and verbal communication skills.
• Process improvement-oriented.
• Proficient in Microsoft Office applications and the use of computers, mobile technology, and associated applications and/or systems.

WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS

• Extensive daily travel by automobile between customer locations is typically required. Assignments at customer sites or within walking service areas may require extensive travel by foot. Travel may occur in a wide variety of weather conditions and may include working outdoors.
• Occasional overnight travel may be required.
• May be required to move wheeled objects weighing up to 400 pounds and lift and carry objects weighing up to 50 pounds. Frequent stooping, bending, squatting, and kneeling are required to service equipment at floor level, on racks, or above shoulder height using a ladder.
• Requires manual dexterity and regular use of basic tools and equipment, including calculators, keyboards, hand tools, and eye-hand coordination.
• Shift work, overtime, standby, and/or on-call responsibilities may be required.
• Work may involve periodic stress related to deadlines, performance expectations, increased service call volume, and occasional interaction with dissatisfied customers.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information - how it is collected, stored, managed, and shared - to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.