Print & Office Services Specialist

Field Representative I, Grade 5 Office Operations Support / Customer Service & Mail Support

$21.86 - $27.55 per hour

The Field Representative I provides a wide range of office operations, fulfillment, customer service, print production, mail services, and facilities support functions within a corporate environment. Responsibilities include mailroom operations, shipping and receiving, courier services, reception support, print production, inventory management, meeting and event support, audio/visual assistance, reporting, and general office services.

This versatile role serves as an integral part of the workplace operations team and requires a customer-focused professional who can manage multiple responsibilities while maintaining exceptional service standards. The position supports daily business operations through mail and package processing, print services, supply management, office support, customer interactions, and workplace operations while ensuring efficient and professional service delivery.

Location: Armonk, New York

Job Duties and Responsibilities

• Operate high-volume printing and production equipment in a fast-paced print environment.
• Perform binding, finishing, copying, and quality control of completed print projects.
• Set up and operate applications and equipment necessary to complete customer requests.
• Ensure convenience copiers are functioning properly through routine inspections and troubleshooting.
• Clear paper jams and coordinate service requests with technicians as needed.
• Perform basic repair services on customer copier equipment.
• Maintain records, service logs, meter readings, and inventory reports.
• Prepare materials for mailing, including applying postage, labeling packages, and processing outgoing shipments.
• Receive, scan, log, and track incoming deliveries using receiving systems and tracking tools, including certified mail, registered mail, UPS, FedEx, and return receipts.
• Sort, distribute, and deliver mail, office supplies, faxes, and packages to designated locations.
• Perform duties related to shipping and receiving operations.
• Maintain shipping and receiving areas to ensure organization, cleanliness, and efficiency.
• Calculate charges for completed work and maintain billing records as required.
• Respond to and coordinate customer service requests and service calls.
• Answer customer inquiries regarding the status and feasibility of requests.
• Deliver completed jobs to designated customer locations both within and outside the site.
• Maintain office, mailroom, and print room supply inventories and replenish materials as needed.
• Perform data entry, inventory tracking, report maintenance, and kiosk/locker fulfillment activities with a high degree of accuracy.
• Assist with monthly reporting requirements, spreadsheet creation, and file maintenance.
• Support courier operations by operating a company vehicle to customer sites and post offices within a 60-mile radius.
• Provide reception and front desk support as needed while maintaining a professional customer-facing presence.
• Maintain the highest level of customer service while demonstrating a friendly, professional, and cooperative attitude.
• Assist with meeting room, conference room, and event setups and breakdowns.
• Provide support for audio/visual equipment and troubleshoot issues as needed.
• Support building occupancy moves, workspace reconfigurations, and office operations activities.
• Perform filing, document retention, purging, and archiving activities.
• Perform light maintenance duties, including relamping and workplace support tasks.
• Assist with loading and unloading deliveries and materials.
• Perform housekeeping and cleaning duties as needed.
• Utilize equipment such as shrink-wrap machines, paper cutters, hole punchers, bindery equipment, joggers, tape machines, stackers, electric staplers, scales, calculators, fax machines, postage meters, and computers.
• Travel between customer buildings when necessary.
• Work occasional overtime, including evenings, weekends, and emergency response situations when required.
• Perform other duties and special projects as assigned.

Qualifications (Education, Experience, and Certifications)

• High school diploma or GED required.
• Two to three years of related experience in office services, mailroom operations, shipping and receiving, print production, customer service, reception, workplace services, or facilities support preferred.
• Valid driver's license with a clean driving record required.
• Ability to meet company vehicle and insurance requirements.
• Intermediate computer proficiency, including Microsoft Office applications such as Word, Excel, Outlook, and Teams.
• Professional presence and communication skills for customer-facing responsibilities.
• Experience supporting shipping, receiving, mail services, courier operations, or office operations preferred.
• Audio/Visual equipment experience or willingness to learn preferred.
• Ability to learn client-specific software, production systems, and operational procedures.

Knowledge, Skills, and Abilities

• Strong customer service and interpersonal communication skills.
• Working knowledge of copier equipment, print production processes, and related office technology preferred.
• Knowledge of shipping, receiving, mailroom operations, package tracking procedures, and inventory management.
• Ability to troubleshoot printer, copier, and basic audio/visual equipment issues.
• Strong organizational and time management skills.
• Ability to work independently while managing multiple priorities.
• Attention to detail and commitment to accuracy.
• Effective problem-solving and troubleshooting abilities.
• Ability to maintain accurate records, reports, and inventories.
• Ability to read and understand technical documents, operating manuals, and procedural instructions.
• Proficiency with Microsoft Office applications and data entry functions.
• Ability to determine proper packaging methods and verify shipment accuracy.
• Ability to interact professionally with employees, customers, vendors, and management at all levels.

Working Conditions, Mental and Physical Demands

• Frequent exposure to copier and production equipment noise, toner, and varying room temperatures.
• Exposure to indoor and outdoor conditions when traveling between buildings or customer sites.
• Extensive standing, walking, bending, reaching, stretching, and lifting throughout the workday.
• Ability to lift and move materials weighing up to 50 pounds.
• Ability to push or pull wheeled equipment and carts as needed.
• Frequent movement throughout office, mailroom, shipping, receiving, conference, and production areas.
• Daily interaction with customers, employees, vendors, and management.
• Ability to work under tight deadlines and manage multiple tasks simultaneously.
• May operate a company vehicle to support courier and delivery requirements.
• Ability to stand and walk for extended periods of time throughout the facility.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information - how it is collected, stored, managed, and shared - to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.