Sales Coordinator

Richards Packaging Inc., a part of Richards Group, is one of North America’s most established providers of glass and plastic packaging solutions. Founded in 1912, we’ve grown into a leading distributor serving the food and beverage, healthcare, cosmetics, and industrial markets. With a broad portfolio of bottles, jars, closures, dispensing systems, and custom packaging options, Richards Packaging is known for its reliability, product breadth, and exceptional customer service across its North American network.

Why Join Richards:

• Generous compensation package
• Fantastic medical coverage
• Dental insurance
• Vision benefits
• 401k
• Life and AD&D at no additional cost to all eligible employees
• Voluntary life and AD&D insurance to cover any gaps
• Flexible spending accounts
• Paid vacation days
• A collaborative and inclusive team where your ideas matter
• And so much more!

About the Role:

Reporting to the Director of USA Northwest, the Sales Coordinator will be responsible for supporting our Sales Account Executives and enhancing our customer satisfaction. The ideal candidate will have a strong product knowledge base, be resilient, professional, and collaborative, working effectively with the Sales, Warehouse, and Purchasing teams. You will provide timely feedback and support to both internal and external customers.

Estimated Compensation Range: $50,000 - $54,000 annually. The estimated range reflects the budgeted compensation for the position. Final offers may vary based on the factors such as skill set, experience, qualifications, performance, and other job related considerations.

The successful applicant will:

• Collaborate with various departments to handle multiple priorities efficiently.
• Assist the sales team with client needs and manage client inventory.
• Respond to client inquiries on production, inventory, and availability.
• Verify and validate pricing information.
• Act as the second point of contact for assigned customers, providing friendly and professional support.
• Assist with the ordering and return process, following company policies.
• Process customer orders and returns in the ERP system, ensuring fulfillment and satisfaction.
• Maintain a solid understanding of all products and processes.
• Stay updated on sales strategies, new product introductions, and skill development through training and meetings.
• Identify opportunities to improve work processes and efficiency.

We are seeking a candidate with the following experience and attributes:

• Post-secondary degree or diploma, or equivalent experience in a related field.
• Minimum of 1 year in a customer care or sales environment.
• Previous inside sales or customer service experience preferred.
• Self-starter with the ability to work independently.
• Strong interpersonal, communication, and customer service skills.
• Excellent attention to detail and problem-solving abilities.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Experience with ERP systems (Business Central is an asset).

Richards Packaging Inc. is an equal-opportunity employer and is committed to creating an inclusive employee experience for all. We firmly believe that our work is at its best when everyone feels free to be their most authentic self. If you require accommodation, please let us know how we can further support you during the recruitment process.