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CO
Volunteer Program Coordinator
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Albuquerque, NM
- $25.01 to $26.26 USD / hour
Motivate and evaluate volunteer staff; encourage problem solving techniques.
Added just now
LP
Technology Support Specialist
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Lee, MA
- $70,000 to $85,000 USD / year
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Added 3 mins ago
VL
Call Center Representative
Vaco LLC
New York, NY
- $21 USD / hour
Issue Resolution: Identify customer needs, clarify account or product information, troubleshoot common issues, and provide accurate solutions or alternatives.
Added 5 mins ago
Lead Insurance Product Manager - Part D/PDP
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…submission readiness, PBP Section Rx and HPMS activities, validation resolution and alignment across key…
Added 5 mins ago
Sr Field Service Technician
Honeywell Technologies
Dover, DE
YOU MUST HAVE
Added 9 mins ago
J
Information Technology Support Coordinator
Lewisville, TX
- $43,273 to $55,773 USD / year
Responsible for end-to-end problem ownership, resolution, and communication with employees
Added 10 mins ago
UC
Healthcare Billing Manager- Multi-Site
USA Clinics Group
Northbrook, IL
- $80,000 to $90,000 USD / year
…submission, claim correction, billing workflow management, and resolution of claim-related issues. This position supports the Revenue Cycle Management team by maintaining efficient billing…
Added 14 mins ago
Sr. Site Management Associate
ICR United States USA
Indianapolis, IN
As a Senior Site Management Associate at ICON, is key in supporting Principal Investigators (PIs) and site teams during the enrollment, maintenance, and close-out phases of clinical trials.…
Added 18 mins ago
NETWORK SPECIALIST
University of Washington
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Experience with service coordination and problem resolution in a communications network environment.
Added 28 mins ago
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…peripherals troubleshooting skills. This position provides problem tracking, resolution, enhancement requests, active participation in system testing, workflow redesign, change management,…
Added 28 mins ago
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…peripherals troubleshooting skills. This position provides problem tracking, resolution, enhancement requests, active participation in system testing, workflow redesign, change management,…
Added 29 mins ago
PAYMENTS & RECONCILIATION TEAM LEADER
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Added 31 mins ago
Transportation Manager
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Added 31 mins ago
Care Advocate
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Associate’s Degree in Mental Health Technology, Case Management, or related field
Added 34 mins ago
Bi-lingual (Canadian French) Customer Service Representative
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Excellent problem-solving skills with the ability to anticipate obstacles, make sound decisions, and take ownership of case resolution.
Added 35 mins ago
Billing Coordinator
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Discrepancy Resolution: Investigate and resolve billing discrepancies, whether related to insurance payments, patient accounts, or charges.
Added 37 mins ago
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Clin Nurse Float Pool Per Diem
MedStar Health
Clinton, MD
- $39.42 to $65.17 USD / hour
1-2 years of RN experience required
Added 37 mins ago
SJ
Enrollment Services Associate
San Joaquin Valley College
Hesperia, CA
- $25 to $29 USD / hour
The Enrollment Services Associate is responsible for ensuring all prospective and enrolled students receive timely, accurate and compliant information and overall excellent customer service.
Added 37 mins ago
Subcontract Admin 1
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…subcontracting reports; tracking final approved rates; and supporting resolution of outstanding contractual or administrative matters prior to closeout. You will maintain accurate and…
Added 43 mins ago
CH
Registered Nurse - Cardiology Inpatient - Trenton - Full-Time - NIGHTS
Capital Health System, Inc.
United States
- Full-time
Explores multiple aspects of care regimen with case manager and health care providers to promote appropriate resolution.
Added 43 mins ago
CH
Registered Nurse - Cardiology Inpatient - Trenton - Full-Time - DAYS
Capital Health System, Inc.
United States
- Full-time
Explores multiple aspects of care regimen with case manager and health care providers to promote appropriate resolution.
Added 43 mins ago
CH
Registered Nurse - Cardiology Inpatient - Trenton - Full-Time - NIGHTS
Capital Health System, Inc.
United States
- Full-time
Explores multiple aspects of care regimen with case manager and health care providers to promote appropriate resolution.
Added 43 mins ago
Area Manager II
HelloFresh
Irving, TX
● Resolve employee issues through appropriate problem resolution.
Added 43 mins ago
Area Manager II
HelloFresh
Irving, TX
● Resolve employee issues through appropriate problem resolution.
Added 43 mins ago
Area Manager II
HelloFresh
Irving, TX
● Resolve employee issues through appropriate problem resolution.

Closed listing

Escrow & Customer Service Manager

Providence, RI, United States

RIHousing – Escrow & Customer Service Manager Salary - $89,161.00 - $129.283.00 Please note: This pay range represents the base annual full-time salary for all positions within this job grade.

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Pay: RIHousing – Escrow & Customer Service Manager Salary - $89,161.00 - $129.283.00 Please note: This pay range represents the base annual full-time salary for all positions within this job grade.
Posting language: English

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Original job description

Archived listing. The details below describe a past opening.

RIHousing – Escrow & Customer Service Manager Salary - $89,161.00 - $129.283.00 Please note: This pay range represents the base annual full-time salary for all positions within this job grade. The actual salary offered will depend on factors such as experience and other job‑ related‑ qualifications.

What we are all about:

We are seeking a dynamic professional to join our team as the Escrow & Customer Service Manager. This role provides strategic and operational leadership to supervisor-level staff responsible for frontline customer interactions and escrow account management. The Manager ensures consistent service delivery, process accuracy, and regulatory compliance across both functions. A key focus of this role is maintaining robust quality control frameworks while identifying, assessing, and mitigating operational risks to support organizational effectiveness and customer satisfaction. This is a hybrid position based in Providence, Rhode Island, where you will be an integral part of our Loan Servicing team. The role is designed for face-to-face collaboration and direct involvement in our office environment.

What you’ll do daily:

Lead, coach, and develop the Customer Service Supervisor and Escrow team staff; establish performance expectations, conduct regular coaching, and support employee growth and engagement.
Oversee daily escrow operations to ensure the timely and accurate payment of real estate taxes, hazard and flood insurance premiums, mortgage insurance, insurance loss proceeds, and FHA 203(k) rehabilitation funds.
Design, implement, and maintain quality control processes to ensure service excellence, transactional accuracy, regulatory compliance, and effective risk management.
Identify operational risks, process gaps, and control weaknesses; develop and implement solutions to strengthen internal controls and improve efficiency.
Collaborate with Compliance, Risk Management, Audit, Loan Servicing Leadership, and the Assistant Director of Loan Servicing to ensure adherence to organizational standards and regulatory requirements.
Assist with the conversion of acquired loan portfolios into RIHousing's single-family servicing portfolio, ensuring compliance with multi-state escrow requirements, lender-placed insurance regulations, and RESPA/CFPB loan transfer requirements.
Provide leadership and support for the resolution of complex customer and escrow-related issues, including escrow discrepancies, escrow analyses, insurance claims, and FHA 203(k) rehabilitation loan inquiries.
Manage relationships with third-party tax service and insurance tracking vendors, ensuring service quality, operational effectiveness, and compliance with applicable regulatory requirements.
Oversee processes related to real estate tax payment, reconciliation, insurance monitoring, insurance premium payments, and lender-placed insurance administration.
Ensure customer complaints, inquiries, and regulatory requests are addressed within required timeframes and in accordance with RESPA, CFPB, SAFE Act, GLBA, and other applicable federal and state regulations.
Train staff on loan servicing practices, policies, procedures, and third-party technology platforms; provide technical guidance to the Operations Specialists as needed.
Review operational reports, production metrics, exception reports, and tickler reports to ensure timely completion of servicing activities and resolution of outstanding items.
Maintain relationships with municipal taxing authorities and external business partners to support efficient escrow operations.
Develop, maintain, and update escrow-related policies and procedures; remain current on RIHousing program requirements, investor guidelines (Fannie Mae, Freddie Mac, Ginnie Mae), FHA requirements, private mortgage insurance requirements, and mortgage servicing regulations.
Develop an understanding of Customer Service operations and recommend process improvements, quality control measures, reporting enhancements, and workflow efficiencies.
Provide backup leadership for Customer Service functions, including loan boarding, payment processing, payoff administration, Successor in Interest requests, partial lien releases, mortgage discharges, MERS administration, and Iron Mountain file management systems.
Manage the partial release of lien request process and oversee special projects and other duties as assigned.

How you will make an impact:

Ensure the accurate and timely disbursement of escrow funds through effective oversight of internal processes, third-party vendors, and key external partners, including municipal taxing authorities.
Deliver reliable reporting, administrative oversight, and year-end activities that support informed decision-making and operational excellence.
Drive continuous improvement by maintaining current policies and procedures, supporting strategic initiatives, and contributing to special projects that enhance servicing operations.
Safeguard the organization by ensuring compliance with federal and state audit requirements, privacy regulations, and information security standards.
Promote portfolio accuracy and regulatory compliance by monitoring loan portfolio notifications and validating customer information throughout the servicing lifecycle.

What success looks like in this position:

Three to five (3-5) years of leadership experience in loan servicing, customer service, escrow administration, or related financial services operations.
Strong understanding of escrow regulations, mortgage servicing standards, and quality control best practices.
Demonstrated ability to lead teams, coach supervisors, and build high-performing, compliant operations.
Excellent verbal and written communication, analytical, computer, organizational, and problem-solving skills
Proven track record implementing quality assurance programs and risk mitigation strategies.
Bilingual ability preferred (particularly Spanish)
Associate's degree in business administration, real estate, or related field (Bachelor's preferred)

Not sure if you meet all the qualifications? Let us decide!

Why RIHousing:

Mission-Driven Organization
Mentorship Program
Lunch and Learn series
Employee Recognition Programs
Dedicated Workforce
Parking Stipend
Medical/Dental/Vision/Life Insurance
Paid Time Off
Retirement Options
Flexible Work Hours- If Position Eligible, Future Hybrid Work May Be Available
Education Reimbursement
Onsite Fitness Classes
Volunteer Days
Winner of “Best Places to Work” 2016, 2018, 2019, 2021 – 2026
Greater Providence Chamber of Commerce Worksite Health Award 2013 – 2026
PBN's Healthiest Employers of RI 2025 & 2026

About RIHousing RIHousing works to ensure that all people who live in Rhode Island can afford a healthy, attractive home that meets their needs. RIHousing provides loans, grants, education, and assistance to help Rhode Islanders find, rent, buy, build, and keep a good home. Created by the General Assembly in 1973, RIHousing is a self-sustaining corporation and receives no state funding for operations.

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Jobs in the United States