Jobs in the United States

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Added 1 min ago
Pendleton Control Equipment Technic
Milliken and Company
Pendleton, SC
REPORTS TO: Post Dye Engineering Services Engineer
Added 6 mins ago
IT Network Engineer Sr.
HOSP Ann & Robert H. Lurie Children's Hospital of Chicago
Chicago, IL
The IT Network Engineer, Senior is primarily responsible for the design, implementation and support of enterprise network infrastructure utilized by Lurie Children’s Hospital. This includes…
Added 13 mins ago
R&D Associate - Robotics and Navigation
Oak Ridge National Laboratory
Oak Ridge, TN
…synergistic research areas include building science, material and system development, and industrialized construction. With the support from the U.S. DOE Building Technologies Office, we…
Added 18 mins ago
MG
Senior Network Engineer - TS/SCI w CI Poly
Modern Government Solutions
McLean, VA
- $160,000 to $200,000 USD / year
TITLE: Senior Network Engineer, AI Data Center Infrastructure
Added 20 mins ago
Controls Engineer 2
Hamilton Medical, Inc.
Reno, NV
Hamilton Medical, Inc. (HMI) is seeking a Controls Engineer 2 who will take technical ownership of the control systems for all automated equipment at HMI. This role maintains and improves…
Added 23 mins ago
C6
Software Test Engineer I
Company 601 LivaNova USA Inc
Houston, TX
- $85,000 to $100,000 USD / year
As our Software Test Engineer, you will work with a robust, cross-functional group of electrical, RF and firmware engineers.
Added 27 mins ago
Systems Engineer, Junior
Torch Technologies, Inc.
Hanscom AFB, MA
Torch Technologies has an exciting opportunity for a Junior Systems Engineer within our AFLCMC/C3I group (formerly HBM).
Added 30 mins ago
Associate or Experienced Aerospace Systems Safety Engineer
The Boeing Company
Berkeley, MO
…Mission Assurance organization is looking for an Aircraft Safety Engineer to join our US Navy Unmanned MQ-25 Stingray program in Berkeley,…
Added 31 mins ago
Maintenance Engineer
Innisfree Hotels Inc.
FL
We are looking to hire a skilled Maintenance Engineer to maintain the establishment and hotel equipment. As a Maintenance Engineer, you will be required to install new equipment, conduct…
Added 34 mins ago
Nuclear Reactor Engineer (early career)
Westinghouse Electric Company
Etna, PA
Added 34 mins ago
Customer success engineer
Leybold Vacuum USA Inc.
EXPORT, PA
Added 34 mins ago
Senior Systems Engineer - Pennsylvania
Motorola Solutions, Inc.
Plymouth Meeting, PA
…customers. Our team is a group inside the Mid-Atlantic (T3) System Integration (SI) engineering organization with experts focused on System Design who work with experts in all Motorola…
Added 35 mins ago
Software Engineer
Bechtel Plant Machinery, Inc.
Monroeville, PA
Added 35 mins ago
BP
Experienced Mechanical Engineer (Repair Part Engineering Team)
Bechtel Plant Machinery, Inc.
Monroeville, PA
- $88,000 to $166,300 USD / year
Location: Monroeville, Pennsylvania Job Title: Experienced Mechanical Engineer Status: Full-time Professional Annual Salary Range: $88,000 - $166,300 *Salary commensurate with education and…
Added 35 mins ago
Chemical Engineer
U.S. Army Aviation and Missile Command
Chambersburg, PA
…transcripts is in this document. Basic Requirement for Chemical Engineer (This requirement must be met to qualify): A. Degree: Bachelor's degree (or higher degree) in engineering. To be…
Added 35 mins ago
Supervising Engineer - RI Transmission Planning
PPL Corporation
Allentown, PA
This position is responsible for supervising transmission planning studies, transmission system project initiation, scoping, and support, NERC, NPCC, ISO-New England and other compliance or…
Added 35 mins ago
Technical Staff Engineer - Layout
Microchip Technology
Allentown, PA
Added 35 mins ago
Project engineer
Gardner Cryogenics
Allentown, PA
Added 35 mins ago
Broadcast - Assistant Chief Engineer
WGAL-TV
Lancaster, PA
…Harrisburg-Lancaster-Lebanon-York, PA market has an opening for an Assistant Chief Engineer. In this role, you will help lead a team of technical professionals ranging from studio operators…
Added 35 mins ago
Broadcast - Assistant Chief Engineer
WGAL-TV
Lancaster, PA
…Harrisburg-Lancaster-Lebanon-York, PA market has an opening for an Assistant Chief Engineer. In this role, you will help lead a team of technical professionals ranging from studio operators…
Added 36 mins ago
Operations Data Engineer (On Site Only)
ZOLL Services LLC (on SAM site)
Pittsburgh, PA
…of sudden cardiac death. 2. HFMS (Heart Failure Management system) is a non-invasive, patch-based device that monitors pulmonary fluid levels and has been shown to reduce heart failure…
Added 38 mins ago
Mechatronics Engineer III
California Institute Of Technology Jet Propulsion Laboratory
United States
…early architecture through design, fabrication, subsystem, and system-level integration and…
Added 38 mins ago
Avionics Systems Engineer III TS/SCI (345B)
California Institute Of Technology Jet Propulsion Laboratory
United States
…avionics subsystem avionics concepts, implementing avionics system architecture designs, designing and ensuring implementation of hardware for flight projects, and supporting project…
Added 47 mins ago
Senior Software Development Engineer in Test (SDET)
DTCC Candidate Experience
Tampa, FL · Dallas, TX
As a Software Development Engineer in Test (SDET), you will help drive quality engineering practices across strategic initiatives and enterprise delivery streams. In this role, you will…
Added 49 mins ago
Image Sensor Characterization Engineer
MIT Lincoln Laboratory
Lexington, MA
…and the development of control and readout electronics for system-level demonstrations. Our group is seeking to hire an Image Sensor Characterization Engineer to test visible and short-wave…

Rheem

Technical Support Representative II

Roswell, GA, United States
Montgomery, AL, United States

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Job details

Experience: 3+ years of experience in customer service in a call center environment
Posting language: English
Posted: Nov 6, 2026

Original job description

The Technical Support Representative II will provide product technical support to the Division’s assigned customers in the proper application, installation, operation and service of the Division’s products. This position will serve Rheem North America, located in Roswell, GA or Montgomery, AL. This position follows a hybrid schedule, with 2 days onsite and 3 days remote per week.

Provide guidance to internal and external customers on proper operation, user maintenance, application, parts identification, and other duties assigned to support company products.
Provide detailed technical guidance to internal and external customers including but not limited to fault finding, installation recommendations, repair guidance and participation in the Factory Start up program for large installations of company products.
Track emerging product failure related trends based upon feedback from external customers and notify management when appropriate.
Document support activities via the call ticket system ensuring that all inquiries are logged and appropriated coded and completed in a timely manner.
Notify immediate manager of issues pertaining to critical customers, product field failures or other circumstances requiring management involvement.
Assist customers with their issues in a timely and effective manner to ensure a positive customer experience is achieved.
Develop, modify and update as required service manuals and parts lists for products.
Provide informal /formal training to colleagues as directed by management.
Perform other duties as required
High school diploma or general education degree (GED)
3+ years of experience in customer service in a call center environment
Ability to read, write, and comprehend technical instructions, short correspondence, and memos
Ability to carry out instructions furnished in written, oral, or technical diagram form
Ability to understand basic wiring diagrams
Ability to prioritize multiple tasks and deal with numerous interruptions
Demonstrated ability to work well with others in a team environment

Preferred Qualifications:

Industry related experience
Field experience servicing related product lines
Bilingual in French/English or Spanish/English

As a leader at Rheem, how you achieve results is as important as the results you achieve. While LEADING SELF, you will be expected to demonstrate the following competencies and behaviors:

Adapting
Business Understanding
Collaborating
Communicating Effectively
Continuously Improving
Customer-Orientation
Developing Self
Focusing on Results
Influencing
Managing Relationships
Managing Work
Problem Solving & Decision Making

Equivalent combination of education, experience, and skills may supplement above minimum job requirements.

At Rheem, we engineer products for life. For home life. For work life. For the life of the planet we all share. Backed by over 100 years of expertise, we’re passionate about product innovation and boldly committed to sustainability. Our full line of global air and water solutions deliver reliable performance, comfort and energy savings for residential and commercial applications worldwide. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem and help shape the future of products that impact lives - every day.

Our Behavior Based Values set us apart:

Listening to Understand – Open mind, learning from others, accepting feedback, embracing the objective
Contributing Respectfully - Sharing opinions, valuing ideas, sharing opposing perspectives with respect
Thinking Creatively – Applying creativity, seeking improvements, understanding from the customers’ lens
Acting with Responsibility – Owning decisions and actions, acting with integrity, embracing accountability

Rheem is an Equal Opportunity Employer. Rheem encourages all qualified candidates to apply, including those of any race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The job description above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Equivalent combination of education, experience, and skills may supplement above minimum job requirements.

For U.S. Based jobs, please note that Rheem is unable to hire candidates to be employed in the following states: Alaska, District of Columbia, Hawaii, Idaho, Mississippi, Montana, New Mexico, North Dakota, or Vermont.

Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.

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More about this job

Skills

Technical support
Assist customers
Customer experience
Customer service
Follow given instructions
Electrical wiring diagrams
Bilingualism
Manage work
Problem solving
Decision making
Sales
Think creatively
Recruitment

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