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Added 1 min ago
Quality Intern
Boston Scientific
Arden Hills, MN
…customer, and regulatory requirements. You will serve as a Quality representative for quality initiatives to support departmental, functional, site, divisional, and corporate quality goals…
Added 2 mins ago
A
Legal Assistant
AmeriPharma
Laguna Hills, CA
- $25 to $44 USD / hour
Employee assistance program to assist with mental health, legal questions, financial counseling etc.
Added 2 mins ago
Construction Technician
Yankee Gas Services Company DBA Eversource Energy
Norwalk, CT
…and replacement of Yankee Gas facilities. Acts as Yankee Gas representative working directly with the requester (builder/developers, and customers) from the point at which a contract is…
Added 4 mins ago
C
Remote Healthcare Call Center Representative
Conduent
Remote, United States
- $16.5 USD / hour
…comprehensive solution to these healthcare-related calls. Customer service experience is a plus but not required. To be successful in this role, you…
Added 4 mins ago
Registered Nurse (RN) Clinical Field Staff Liaison
Baptist Health Home Care KY, LLC
Lexington, KY
Participates in in-service program development
Added 4 mins ago
Medical Assistant - Lakeside Peds PC 0.9FTE
CHS Children's Hospital and Health System, Inc.
Kenosha, WI
…authorizations or pre-certifications, etc. Assists with customer service representative duties as…
Added 4 mins ago
Healthcare Account Manager
360care
Greenville, NC
Serve as Sales representative in the defined area.
Added 4 mins ago
Healthcare Account Manager
360care
Raleigh, NC
Serve as Sales representative in the defined area.
Added 4 mins ago
BH
Strategic Partner Success Manager, Business Development
BEHAVIORAL HEALTH PRACTICE SERVICES LLC.
Remote, United States
- $90,000 to $120,000 USD / year
…leave, paid time off, holiday pay and an Employee Assistance…
Added 4 mins ago
BH
Medical Office Receptionist
BEHAVIORAL HEALTH PRACTICE SERVICES LLC.
GREENFIELD, WI
- $21 USD / hour
…leave, paid time off, holiday pay and an Employee Assistance…
Added 4 mins ago
BH
Medical Office Receptionist - Rover
BEHAVIORAL HEALTH PRACTICE SERVICES LLC.
NAPERVILLE-E DIEHL, IL
- From $22 USD / hour
…leave, paid time off, holiday pay and an Employee Assistance…
Added 4 mins ago
BH
Medical Office Receptionist - $500 Sign-On Bonus
BEHAVIORAL HEALTH PRACTICE SERVICES LLC.
SANTA MONICA DOWNTOWN, CA
- From $22.75 USD / hour
…leave, paid time off, holiday pay and an Employee Assistance…
Added 4 mins ago
Insurance Verification Coordinator
BEHAVIORAL HEALTH PRACTICE SERVICES LLC.
Remote, United States
…leave, paid time off, holiday pay and an Employee Assistance…
Added 5 mins ago
VH
Registered Nurse (RN) – Pediatric & Adult Home Health | Private Duty Nursing
Vivicare Health Partners, LLC
San Antonio, TX
- $33 to $35 USD / hour
…patients, their families/caregivers and/or their authorized representative, the agency and other healthcare providers/facilities/outside…
Added 5 mins ago
RN Case Manager Support
Team Select Home Care of Colorado, LLC
Denver, CO
…patients, their families/caregivers and/or their authorized representative, the agency and other healthcare providers/facilities/ outside…
Added 6 mins ago
Host - TAO Restaurant Los Angeles
Tao Group Hospitality
Hollywood, CA · Los Angeles, CA
401(k) Retirement Program with Employer Match
Added 6 mins ago
Wok Sous Chef - Hakkasan Restaurant Las Vegas
Tao Group Hospitality
Las Vegas, NV
401(k) Retirement Program with Employer Match
Added 6 mins ago
Maitre'D - Peak New York
Tao Group Hospitality
New York, NY · NY
401(k) Retirement Program with Employer Match
Added 6 mins ago
BT
Strings Instructor
Bach to Rock, Long Beach
Long Beach, CA
- $19 to $25 USD / hour
Assist B2R management with customer service and prospect phone calls when needed
Added 6 mins ago
Host - Beauty & Essex New York
Tao Group Hospitality
New York, NY · NY
401(k) Retirement Program with Employer Match
Added 6 mins ago
Bartender - The Fix New York
Tao Group Hospitality
New York, NY · NY
401(k) Retirement Program with Employer Match
Added 6 mins ago
Busser - TAO Restaurant Las Vegas
Tao Group Hospitality
Las Vegas, NV
401(k) Retirement Program with Employer Match
Added 6 mins ago
Host - Peak New York
Tao Group Hospitality
New York, NY · NY
401(k) Retirement Program with Employer Match
Added 7 mins ago
Maintenance Technician II
Cascade Management
Portland, OR
…Long-Term Disability and Life Insurance, Employee Assistance Program. Accident/Cancer Plan, Medical and Dependent Care Flex…
Added 7 mins ago
Assistant Community Manager
Cascade Management
Vancouver, WA
…Long-Term Disability and Life Insurance, Employee Assistance Program. Accident/Cancer Plan, Medical and Dependent Care Flex…

Rheem

Technical Support Representative II

Roswell, GA, United States
Montgomery, AL, United States

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Job details

Experience: 3+ years of experience in customer service in a call center environment
Posting language: English
Posted: Nov 6, 2026

Original job description

The Technical Support Representative II will provide product technical support to the Division’s assigned customers in the proper application, installation, operation and service of the Division’s products. This position will serve Rheem North America, located in Roswell, GA or Montgomery, AL. This position follows a hybrid schedule, with 2 days onsite and 3 days remote per week.

Provide guidance to internal and external customers on proper operation, user maintenance, application, parts identification, and other duties assigned to support company products.
Provide detailed technical guidance to internal and external customers including but not limited to fault finding, installation recommendations, repair guidance and participation in the Factory Start up program for large installations of company products.
Track emerging product failure related trends based upon feedback from external customers and notify management when appropriate.
Document support activities via the call ticket system ensuring that all inquiries are logged and appropriated coded and completed in a timely manner.
Notify immediate manager of issues pertaining to critical customers, product field failures or other circumstances requiring management involvement.
Assist customers with their issues in a timely and effective manner to ensure a positive customer experience is achieved.
Develop, modify and update as required service manuals and parts lists for products.
Provide informal /formal training to colleagues as directed by management.
Perform other duties as required
High school diploma or general education degree (GED)
3+ years of experience in customer service in a call center environment
Ability to read, write, and comprehend technical instructions, short correspondence, and memos
Ability to carry out instructions furnished in written, oral, or technical diagram form
Ability to understand basic wiring diagrams
Ability to prioritize multiple tasks and deal with numerous interruptions
Demonstrated ability to work well with others in a team environment

Preferred Qualifications:

Industry related experience
Field experience servicing related product lines
Bilingual in French/English or Spanish/English

As a leader at Rheem, how you achieve results is as important as the results you achieve. While LEADING SELF, you will be expected to demonstrate the following competencies and behaviors:

Adapting
Business Understanding
Collaborating
Communicating Effectively
Continuously Improving
Customer-Orientation
Developing Self
Focusing on Results
Influencing
Managing Relationships
Managing Work
Problem Solving & Decision Making

Equivalent combination of education, experience, and skills may supplement above minimum job requirements.

At Rheem, we engineer products for life. For home life. For work life. For the life of the planet we all share. Backed by over 100 years of expertise, we’re passionate about product innovation and boldly committed to sustainability. Our full line of global air and water solutions deliver reliable performance, comfort and energy savings for residential and commercial applications worldwide. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem and help shape the future of products that impact lives - every day.

Our Behavior Based Values set us apart:

Listening to Understand – Open mind, learning from others, accepting feedback, embracing the objective
Contributing Respectfully - Sharing opinions, valuing ideas, sharing opposing perspectives with respect
Thinking Creatively – Applying creativity, seeking improvements, understanding from the customers’ lens
Acting with Responsibility – Owning decisions and actions, acting with integrity, embracing accountability

Rheem is an Equal Opportunity Employer. Rheem encourages all qualified candidates to apply, including those of any race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The job description above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Equivalent combination of education, experience, and skills may supplement above minimum job requirements.

For U.S. Based jobs, please note that Rheem is unable to hire candidates to be employed in the following states: Alaska, District of Columbia, Hawaii, Idaho, Mississippi, Montana, New Mexico, North Dakota, or Vermont.

Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.

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More about this job

Skills

Technical support
Assist customers
Customer experience
Customer service
Follow given instructions
Electrical wiring diagrams
Bilingualism
Manage work
Problem solving
Decision making
Sales
Think creatively
Recruitment

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